Station Telephony Features
60
T207M, T208M, T207M/NP, T208M/BL User Guide
ACD and UCD Hunt Groups
[Wait]
Calls Waiting
provides you with the ability to view the number of calls waiting for any ACD group. To view
the number of waiting calls, press
[Wait]
, and enter the ACD group number at the prompt.
Alternatively, if the Calls Waiting ACD# programmable key for your group is flashing, view the number of
waiting calls for your group (even during a call) by simply pressing the key. The number of waiting calls is
displayed on the top line.
To program a Calls Waiting ACD# key, see
[ID]
Load ID
is used to load your ID into the system, identifying you as an ACD agent. A bullet appears next to
[ID]
to indicate your ID is loaded.
Once registered within the system, you may join as many ACD Groups as required. Your ID remains in the
system provided you remain logged into at least one ACD Group. You may load a different ID number while
logged in, which will override the previous ID.
1. Press
[ID]
. Your current ID number appears on the display.
2. Enter your ID number at the prompt (four digits).
3. Listen for the confirmation tone.
[LogI]
Log In/Out
enables you to join or leave an ACD Group. You may belong to more than one group
simultaneously. To join an ACD group:
1. Press
[LogI]
.
2. Dial the ACD group. The ID number is displayed on the middle line.
3. Choose
[Set]
to join the group or
[Canc]
to leave the group.
4. Listen for the confirmation tone. The
ASSIGN
message indicates that you are logged in, while the
DE-
ASSIGN
message on the top line indicates you are logged out.
5. If you have not loaded your ACD four-digit ID number, the
NO ID, LOGIN
message appears. In this
instance, load your ID number and restart the login process.
6. To join additional groups, repeat Steps
7. If you are a member of more than one ACD group, use the Primary Login feature (see below) to define
one of those groups as your primary group.
