Station Telephony Features
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T207M, T208M, T207M/NP, T208M/BL User Guide
ACD and UCD Hunt Groups
[WrpT]
Wrap Time
is used to provide an idle ACD/UCD group member with a time-out period between consecutive
group calls. The time-out period is determined for each group on a system-wide basis. This feature allows the
agent to utilize the wrap-up code without interference from outside calls.
1. Press
[WrpT]
.
WRAP-UP ON
appears on the system display line and a bullet appears next to
[WrpT]
.
2. Press
[WrpT]
again to end the Wrap-Up time interval.
WRAP-UP OFF
appears on the system display line.
[WrpC]
Wrap Code
is used to send the appropriate wrap-up code for the last incoming ACD call you answered. See
your ACD Supervisor for an updated list of codes.
1. Press
[WrpC]
.
2. Dial the appropriate four-digit code number.
3. Listen for the confirmation tone.
[Busy]
Busy ACD Group
, an Attendant feature, enables the attendant to define the maximum number of calls that
can be placed in a waiting queue for any ACD group. Once this number is reached, additional calls arriving at
the ACD group will hear the busy tone.
1. Press
[Busy]
.
2. Dial an ACD group number.
[Next]
and
[Prev]
appear, which can also be used to scroll between groups.
3. Choose
[Chrg]
(change call number) to change the maximum number of callers that will hear the busy tone.
4. Enter a three-digit number with leading zeros, up to 254 (e.g. 023 for 23).
5. Choose
[Canc]
to delete the limitation.
6. Press
[Exit]
to terminate.
[Move]
Auto Set Relocate
(move station) is designed for use as hot seat-feature in call center environments, allowing you to
move your station and all your station’s predefined features to a new location. See
