Station Telephony Features
70
T207M / T208M User Guide
Boss Groups: Exclusive Hold
Boss Groups: Exclusive Hold
As a Boss Group member, you can put your telephone into
Exclusive
Hold
mode. This ensures that a call you place on hold
can be retrieved only at the station where Exclusive Hold was originally placed. If Exclusive Hold is cancelled, the call put on
hold can be retrieved by any other member of your Boss Group, by pressing the flashing
LINE
key. The feature can be utilized
for a specific call or for all calls.
Operating Exclusive Hold for all calls
To operate this feature for all calls, see
page 227
.
Operating Exclusive Hold for current call
You may override the station Exclusive Hold setting on a call-by-call basis. Thus, if your station is in
Exclusive
Hold
mode,
you may remove the Exclusive Hold restriction and allow others to pick up your held call; alternatively if your station is not
in
Exclusive
Hold
mode, you may apply Exclusive Hold to a specific call. This is done by pressing
[eHld]
during a call before
pressing
HOLD
. Press this key to toggle the feature on and off. This key can be pressed as many times as necessary. If your
telephone is not in
Exclusive
Hold
mode for all calls, press
[eHld]
before you press
[Hold]
. Press
[Hold]
to place a call into
Exclusive Hold. The
LINE
on hold will remain steady on at all other phones, and the call will only be retrievable from your
station.
Transferring call to a group member (during conversation):
Once Exclusive Hold is defined for your station (all calls) the Exclusive Hold key LED remains illuminated, and a bullet is
displayed next to
[eHld]
, even if the key is pressed to temporarily override the Exclusive Hold feature. However, when your call
is completed the telephone will return to the permanent status, as previously defined for all calls. If your telephone is in
Exclusive
Hold
mode for all calls, press
[eHld]
before you press
[Hold]
.
1. Press
[Hold]
. The
LINE
on hold will flash at all phones.
2. Listen for the confirmation tone.
3. Inform the party to whom you wish to transfer on which line the call is on hold.
Returning or picking up a call on hold:
Press the flashing
LINE
key.
