Problem Solving and Support
Getting Further Help
16-2
SPARCbook Portable Workstation User Guide
Getting Further Help
If you are unable to diagnose the problem yourself, you can obtain
technical support from your system administrator, from your
SPARCbook supplier, or from Tadpole Customer Support.
When calling about a technical difficulty, please be ready to provide the
following information. This will assist us in finding a solution to your
problem as quickly as possible:
•
Machine model and serial number (from the base of the unit).
•
Machine configuration (what peripherals are connected).
•
For networking problems, a brief description of your network.
•
A description of the problem and any steps you have taken to
solve it. See “Problem Solving Checklists” on page 16-3.
•
Any warning messages or output you have observed.
•
Any codes displayed in the status display.
Contacting Customer Support
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Customer Support can be contacted by telephone or Email.
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Telephone:
US: 1 800 232-1881
UK and Europe: +44 1223 428 200
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Email:
US: support@tadpole.com
UK and Europe: support@tadpole.co.uk
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In addition technical support information is provided on our website at
the following URL:
http://www.tadpole.com
S3UG4_Book Page 2 Friday, August 8, 1997 11:37 am