Chapter 6. Troubleshooting
Use the troubleshooting tables in this section to fix problems with the Wi-Fi connection, 802.1x
security, or general problems with operating the computer.
If you send the computer in for service, it is your responsibility to save the computer
data and configuration. TAG Global Systems is responsible only for ensuring that the
hardware matches the original configuration when repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your 802.11 radio connection.
Q.
When you turn on the computer after it was suspended for a while (10 to 15 minutes or longer), it
can no longer send or receive messages over the network.
A.
Host may have deactivated or lost current terminal emulation session. In a TCP/IP direct
connect network, turn off the “Keep Alive” message from host to maintain the TCP session while
the computer is suspended.
Q.
The computer is connected to the network and you move to a new site to collect data. Your
computer now shows you are not connected to the network.
A.
Move closer to an access point or to a different location to reestablish communications
until you reconnect with the network.
Q.
The computer appears to be connected to the network, but you cannot establish a terminal
emulation session with the host computer.
A.
There may be a problem with the host computer, or with the connection between the
access point and the host computer. Check with the network administrator to make sure the
host is running and allowing users to log in to the system.
Q.
The computer appears to be connected to the network, but the host computer is not receiving
any information from the computer.
A.
There may be a problem with the connection between the access point and the host
computer. Check with the network administrator or use your access point user’s manual.
Q.
A network connection icon appears in the toolbar, but then disappears.
A.
The computer may not be communicating with the intended access point. Make sure
the network name matches the access point network name. The access point may not be
communicating with the server. Ensure the access point is turned on, properly configured, and
has 802.1x security enabled.
TAG GD3030
Page 49 of 51
