Tainet IPBX 230, User Manual

Page 1: ...6 11 07 P N 0700800096 Headquarters No 25 Alley 15 Lane 120 Sec 1 Nei Hu Rd Taipei 114 Taiwan TEL 886 2 26583000 FAX 886 2 26583232 Beijing Branch 3F A Building 113 Zhi Chun Lu HaiDian District Beijin...

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Page 3: ...IPBX 230 User s Manual TAINET IPBX 230 Administration Guidelines Version 1 5 Beta 2 build 0553 i...

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Page 5: ...ication System Corporation Other product names mentioned in this manual are used for identification purposes only and may be trademarks or trademarks of their respective companies The information prov...

Page 6: ...n This chapter describes how to configure system parameters used by TAINET IPBX 230 Chapter 3 Service Configuration This chapter describes details to configure various services built in the TAINET IPB...

Page 7: ...ned below Warning This symbol and associated text are used when death or injury to the user may result if operating instructions are not followed properly Caution This symbol and associated text are u...

Page 8: ...ifications were made by persons other than TAINET s own authorized service personnel unless such repairs by others were made with the written consent of TAINET THE ABOVE WARRANTY IS IN LIEU OF ALL OTH...

Page 9: ...under this Agreement TAINET has not been notified of any intellectual property rights or others which may be infringed by the Products or the promotion marketing sale or resale or servicing thereof i...

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Page 11: ...3 4 LAN Only 22 2 4 ON BOARD LAN SETUP 23 2 5 LAN ROUTING 24 2 5 1 Add a Route 24 2 5 2 Edit a Route 24 2 5 3 Delete a Route 24 2 6 DYNAMIC DNS SETUP 26 2 6 1 Enable Dynamic DNS 26 2 6 2 Disable Dyna...

Page 12: ...IP PBX SERVICE 42 3 5 1 Service Configuration 42 3 5 2 Advance 43 CHAPTER 4 IP PBX CONFIGURATION 45 4 1 USER CONFIGURATION 45 4 1 1 Add a User 45 4 1 2 Edit a User 45 4 1 3 Delete a User 46 4 2 USER G...

Page 13: ...EATURE CONFIGURATION 73 5 1 CALL PARK 73 5 2 LIFE LINE 74 5 2 1 Add a Life Line Pattern 74 5 2 2 Delete a Life Line Pattern 74 5 3 MEET ME CONFERENCE 76 5 3 1 Add a Meet me Conference 76 5 3 2 Edit a...

Page 14: ...t or a Queue 91 5 11 3 Edit an Agent or a Queue 92 5 11 4 Delete an Agent or a Queue 93 5 12 INTERACTIVE VOICE RESPONSE IVR 95 5 12 1 Add a new IVR Menu 95 5 12 2 Edit an IVR Menu 96 5 12 3 Delete an...

Page 15: ...41 Figure 4 1 User Add 46 Figure 4 2 User Group 48 Figure 4 3 ACC Configuration 51 Figure 4 4 Extension IP Phone 53 Figure 4 5 Route Setup 58 Figure 4 6 Route Group Setup 61 Figure 4 7 SIP Trunk Setu...

Page 16: ...IPBX 230 User s Manual xiv Figure 6 1 Settings Roadmap 100 Figure 6 2 Single side Setup topology 101 Figure 6 3 Two Side Setup topology 103...

Page 17: ...e 4 7 1 FXO PSTN Trunk Configuration Settings 68 Table 4 8 1 Trunk Terminal Configuration Settings 71 Table 5 1 1 Call Park Configuration Settings 73 Table 5 2 1 Life line Configuration Settings 75 Ta...

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Page 19: ...d PSTN network Additional voice features such as conferencing auto attendant and voicemail are seamlessly enabled to all phones TAINET IPBX 230 also provides Internet access to all LAN devices through...

Page 20: ...onfiguration and voice service provisioning which brings both local and remote manageability of networks together to facilitate administration 1 2 Installation 1 AC Power 110 220 Volt 60 Hz 2 POTS por...

Page 21: ...fault administrator ID and password both are admin to log in for administration The administrator password can be changed in the User Management User Click admin in the Login ID Change the password in...

Page 22: ...elect System Time Setup and the current setting of time zone and date are displayed 2 2 1 System Time Zone Click a region country in the Time Zone list and click APPLY Figure 2 2 System Timezone Setup...

Page 23: ...Static IP You can click Static IP in the Type list and manually configure the following information IP Address Netmask Default gateway IP address Primary secondary or third DNS servers Click APPLY to...

Page 24: ...ter 2 System Configuration 2 3 4 LAN Only Select LAN Only to disable WAN IP settings but allow the configuration of default gateway and primary secondary third DNS servers Figure 2 4 On board WAN Setu...

Page 25: ...k interface Enter a new IP address and network mask Click APPLY to change the settings Figure 2 5 On board LAN Setup 23 Note By default TAINET IPBX 230 grants IP addresses to LAN devices via DHCP and...

Page 26: ...168 129 0 255 255 255 0 and shared gateway 192 168 1 254 respectively Or IP Route ID net1n2 with 192 168 128 0 255 255 254 0 and gateway 192 168 1 254 would do the same Added routes enable routing imm...

Page 27: ...Chapter 2 System Configuration Figure 2 6 IP Route Table Note When reset the time 15 minutes later than the time showed in RTC Setup the system will ask for re login 25...

Page 28: ...efresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update the Hostname with the latest WAN IP address at DynDNS or 3322 net Service i...

Page 29: ...be correctly given according to the actual WAN speed 2 7 1 Enable QoS Click Enable to enter the WAN Uplink Speed WAN Downlink Speed and Uplink VoIP Reserved bandwidth and click APPLY For a popular 2M...

Page 30: ...ss servers in LAN from a machine beyond WAN select System Virtual Server to configure port mappings Service ID names the service Protocol and Port specify the TCP UDP port number on WAN IP to be forwa...

Page 31: ...Chapter 2 System Configuration Figure 2 9 Virtual Server Setup 29...

Page 32: ...status of each client and remote IP PBX and the IP Address Port from where they register SIP trunk registrations if any also show at the end of the list The Dynamic column shows the listed IP address...

Page 33: ...following system services NTP DNS DHCP and PPPoE 2 9 5 Active Calls The Active Calls page shows current active calls Columns Client and Party indicate the involved extensions or trunks of a call Stat...

Page 34: ...g The client is a caller and is ringing a callee Ringing The client is a callee and is ringed by a caller State Reserved FXS detects off hook Dial The client is a caller Answer The client is a callee...

Page 35: ...de incluse the Application firmware version and OS firmware version To upgrade current firmware click Browse to locate a release file obtained from the vendor and click UPGRADE to have the latest vers...

Page 36: ...By selecting System Reboot you can reboot the machine by clicking YES In case the software reboot fails you can also press the hardware front panel Reset button It is advised to shut down IP PBX syste...

Page 37: ...NTP Service to specify a NTP server for network time synchronization You can enable or disable NTP service at any time 3 1 1 Enable NTP Service Click Enable Select Automatic check box to use server po...

Page 38: ...ualified domain name or the IP address of a STUN server Click APPLY Go to Service IP PBX Service and click RESTART to reflect the changes 3 2 2 Disable STUN Service Click Disable enter the fully quali...

Page 39: ...Change Directory Current directory is shown in the gray field on the right side of Directory for instance it is at the beginning Click a directory in the Directory list to change to a different folder...

Page 40: ...elete File from the Above Folder list Click GET FILE to download the file 3 3 1 5 Delete a File Click a directory in the Directory list Select a file in the Download Delete File from the Above Folder...

Page 41: ...Chapter 3 Service Configuration 3 3 2 Disable TFTP Service Click Disable and then APPLY Figure 3 3 TFTP Service 39...

Page 42: ...CP Range Click CLEAR Enter a pool name must have an alphabet initial in Pool Name Select Single host to enter an IP address of the host with MAC if the binding is intended for a specific host only Ent...

Page 43: ...ick UPDATE to change the settings 3 4 1 3 Delete DHCP Range Click any pool name in the DHCP POOL list Click DEL The deleted pool name will disappear from the DHCP POOL list 3 4 1 4 Show Clients Click...

Page 44: ...ny IP PBX configuration change has to be reloaded to take effect 3 5 1 2 Backup IP PBX Configuration Click BACKUP and IP PBX archives and encrypts current configuration into a time stamped backup file...

Page 45: ...the hardware Rest button for 10 seconds Since this will wipe out almost everything generated by the user all system interfaces and services must be configured from scratch again if no appropriate bac...

Page 46: ...ter a number for registration admission control to limit the maximum number of active registered clients Max Active Calls Enter a number for call admission control to limit the maximum number of concu...

Page 47: ...user refers to a real person who has a name and e mail however one can always create virtual users to associate with public extensions For example extensions in reception break room and lab areas The...

Page 48: ...e user either a real or a virtual one e g Alice Lee or Conference Room Password Password for the user to access IP PBX Web management Description Arbitrary description information E mail Address E mai...

Page 49: ...up Management page allows the administrator to manage usergroups Select User Management User Group and one can add edit or delete usergroups Go to Service IP PBX Service and click RELOAD to activate c...

Page 50: ...Chapter 4 IP PBX Configuration 4 2 3 Delete a User Group Select a Group ID Click DEL The deleted usergroup shall disappear from the Group ID column Figure 4 2 User Group 48...

Page 51: ...will not work If there is no SIP trunk and PSTN trunks initially come back later to revise selection once trunks have been created Reachable User Groups Select other usergroups reachable from this us...

Page 52: ...ter a device name in the Device ID box and a URL in the Device Administration URL box Click ADD The newly added device will display in the Device ID 4 3 1 2 Edit a Device Once create the device you ca...

Page 53: ...to see Enable shows in the Auto Client Conf column Click EDIT and then DISABLE to disable the function 4 3 1 3 Delete a Device Select a Device ID Click DEL The deleted device shall disappear from the...

Page 54: ...by the phone 4 3 2 Extension of IP Phone The EXTENSION MANAGEMENT page lets the administrator to create extensions Select Device Extension of IP Phone and one can add edit and delete extensions Go to...

Page 55: ...in the Extension Number Edit settings shown in Table 4 3 2 Click UPDATE Click BACK to see the updated information 4 3 2 3 Delete an Extension Select an extension numbers Click DEL The deleted extensio...

Page 56: ...Specify the type of connection wired or wireless of the client with the extension Language Preferred language for system instructions heard from the extension Voicemail Select enable to allocate voic...

Page 57: ...nditionally The number could be an extension or a PSTN number with appropriate outbound prefix Unavailable Call Forward Optional Enter a number to which incoming calls are forwarded when not answered...

Page 58: ...ll Forwarding according to the calling number Enters one or more calling numbers and a forwarding number and clicks ADD E g forward only calls from 101 to a cellular number while let the rest enter th...

Page 59: ...ny digit in any length Usually given in the end of a pattern to include all numbers matched a specific prefix dot can not be used alone or at the beginning of the route patterns X Match any single dig...

Page 60: ...tion number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Nu...

Page 61: ...of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be used for PSTN trunks to pause 0 5 second during...

Page 62: ...the ROUTE GROUP MANAGEMENT page Go to Service IP PBX Service and click RELOAD to activate changes 4 5 1 Add a Route Group Type a route group name and click ADD Click the route group in Group ID to se...

Page 63: ...escription information Associated Routes5 Select routes belonged to this routegroup Click ADD DEL button to add or remove a route to or from the routegroup The right box lists current selected routes...

Page 64: ...r to configure SIP trunks used by TAINET IPBX 230 Select Trunk SIP Trunk and one can add edit and delete SIP trunks Go to Service IP PBX Service and click RELOAD to activate changes 4 6 1 Add a SIP Tr...

Page 65: ...Chapter 4 IP PBX Configuration Figure 4 7 SIP Trunk Setup 63...

Page 66: ...the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Registration Required Select if registration to a registrar is required to activate the trun...

Page 67: ...ing Language Preferred language for system instructions heard from the trunk IVR List7 Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID...

Page 68: ...g across Internet Bandwidth Limitation Leave it blank to disable or specifies a limit of bandwidth in kbps for call admission SIP Domain Specify the SIP domain used by the proxy and registrar If not...

Page 69: ...to Service IP PBX Service and click RELOAD to activate changes 4 7 1 Add a FXO PSTN Trunk Click the Add New tab Enter settings shown in Table 4 7 1 Click ADD The newly added PSTN Trunk shall display...

Page 70: ...ort indices grouped by this PSTN trunk such as 1 or 1 2 or 1 3 etc Maximum port index depends on the number of physical ports available Description Arbitrary description information Port Selection Cli...

Page 71: ...eard from the trunk IVR List10 Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Usergroup11 of Privilege When disabled DID click a userg...

Page 72: ...nt for a SIP trunk to authenticate with exact the same identifier and password must be used for both The TERMINAL TRUNK MANAGEMENT page allows the administrator to configure trunk terminals used by TA...

Page 73: ...tication Language Preferred language for system instructions heard from the terminal Usergroup12 of Privilege When disabled DID click a usergroup in the list whose reachability to other usergroups and...

Page 74: ...ng This page allows selection of country based progress tones and or impedance and or compact type of POTS ports Click APPLY to save modifications Go to Service IP PBX Service and click RESTART to act...

Page 75: ...llee After that the callee may hang up current phone move to another phone and dial the park line number told by IP PBX to resume conversation with the caller If the callee does not call the given par...

Page 76: ...any specified life line pattern the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call Select Feature Life line to configure life line feature 5 2 1 A...

Page 77: ...escription Line Pattern Pattern for emergency numbers Note this is the pattern after digit stripping For example configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the...

Page 78: ...the correct PIN of the room number Note The administrator who invited another meet me conference room must drop all parties by pressing 5 when the meeting ends Select Feature Meet me Conference to con...

Page 79: ...to mute unmute 9 to log in as the administrator if there is no administrator dialed in yet Administrator PIN PIN for the administrator of the conference During a conference the administrator has foll...

Page 80: ...efault one Select Feature Music On Hold to manage MOH files 5 4 1 Add a MOH File Enter settings shown in Table 5 4 1 Click ADD The newly added file should be displayed in the MOH ID column 5 4 2 Edit...

Page 81: ...ia File Candidate music files in the repository To upload a new music file click Browse to find a Windows PCM 8000 Hz 16 bit file from the local host and click PUT FILE On successful uploading the fil...

Page 82: ...il capacity on the management page IP PBX can send an alarm email to the administrator when the available voice mail space reaches the threshold To configure Voicemail feature select Feature Voicemail...

Page 83: ...s and minutes The storage inside IP PBX saves not only voice mails but also some other stuff such as CDR and logs The remained disk space is all for voice mails and it is the maximum available voice m...

Page 84: ...reset a prompt back to default leave the Upload box in blank and directly click the PUT FILE Note that the replacement is done for the selected Language and Prompt only Currently only following promp...

Page 85: ...he replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced Figure 5 7 Voicemail Prompts Management Table 5 7 1 Replaceable Voicemail System Pro...

Page 86: ...nsions and then executes the Action to each of the calls Select Feature Broadcast to configure Broadcast feature 5 8 1 Add a Broadcast Click the Add New tab Enter settings shown in Table 5 8 1 Click A...

Page 87: ...to the one in the Dial Extension field to establish a conversation It is suggested to set one number only in the Callee Extensions unless the extension number in the Dial Extension field is multi lin...

Page 88: ...Chapter 5 Feature Configuration 86 Field Description Date Time Select a Date Time to trigger this broadcast event Callee Extensions Intended extensions to be called at the Date Time...

Page 89: ...me to configure Worktime features 5 9 1 Add a Worktime Click the Add New tab Enter settings shown in Table 5 9 1 Click ADD at the bottom of the page The newly added worktime should display in the Grou...

Page 90: ...one of the three modes 1 No work on weekends 2 Work off and on by turns for weekends 3 Work half day on Saturdays General Worktime The work time from Monday to Friday Saturday Worktime The work time...

Page 91: ...X informs the user at the exact time every day Select Feature Memo Call to configure memo calls 5 10 1 Add a Memo Call Click the Add New tab Enter settings shown in Table 5 10 1 Click ADD at the botto...

Page 92: ...the two available actions for the memo Playback Play the uploaded WAV file in the Upload File box to the extension s MusicOnHold Play default music to the extension s Upload File Upload a wav file if...

Page 93: ...me effective for all calls and all agents This not only enables distributed centers to be operated cost effectively but also reduces the cost and complexity of implementing home based agents who now o...

Page 94: ...ion 92 5 11 3 Edit an Agent or a Queue Click the Management tab Click a queue or an agent in Queue or Agents Edit settings shown in Table 5 11 1 for the queue or Table 5 11 2 for the agent Click UPDAT...

Page 95: ...nt Configuration Settings Field Description Agent Name Name the agent A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Account Enter an account number...

Page 96: ...he call The time must be longer than Timeout To Next Forward of the extension or the call will forward to an extension that is set in Unavailable Call Forward in Extension of IP Phone Retry Time Set a...

Page 97: ...l prompt to ask for confirmation whether a Worktime setting is required or not This is because Worktime setting can only be added when creating a new IVR After creation an IVR without Worktime setting...

Page 98: ...he Keypad list and one of the following actions in the Action list to associate an action with a key Hang Up To cut off the call immediately Play Back To play the IVR prompt selected in Prompt list Ca...

Page 99: ...busy gsm System is busy at this moment please try again later ss noservice gsm The number you have dial is not in service please check the number and try again vm goodbye gsm Good bye vm sorry gsm I...

Page 100: ...number if Call To is selected in the Off Hour Actions list 5 12 4 IVR Prompts Management One can upload customized IVR prompts in Feature IVR and click IVR Prompts Management tab 5 12 4 1 Add an IVR P...

Page 101: ...ion task The configuration only enables internal extension calls but it serves as a good practice for administration User can fllow the steps asFigure 6 1 Configure a usergroup named ALL refer to 4 2...

Page 102: ...Chapter 6 Example Provisioning Figure 6 1 Settings Roadmap 100...

Page 103: ...in public areas Each phone has one extension and can call any extension without limitation Only staff phones can call out to PSTN with a prefix 9 Incoming PSTN calls are answered by auto attendant an...

Page 104: ...reate a routegroup named pstn out and add route pstn only Create a PSTN trunk with ID 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the use...

Page 105: ...it is in only while the staff phones can call any extension in both sites without limitation B HQ has extensions 1XX and B BR has extensions 2XX Calls between B HQ and B BR use private SIP trunks acro...

Page 106: ...igits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to br containing routes pstn br and ext br Create a PSTN trunk with ID 1 port 1 4 choose pstn out...

Page 107: ...of digits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to hq containing routes pstn hq and ext hq Create a PSTN trunk with ID 1 port 1 2 choose pst...