Chapter 5 Troubleshooting
202
The SYS ALM LED indicates the diagnosis state: while it is Yellow, the device is
performing diagnosis. A Red SYS ALM LED indicates a hardware failure. A Green
SYS LED indicates no hardware failure.
Login to the Craft port Interface, and select the “Hardware Configuration and
Diagnosis Report” menu to see if the device reports correct hardware configuration,
type of interface cards installed, number of voice channel detected, and the
diagnosis results.
In case of hardware failures, record the indication of LEDs during the boot up
phase, and report the diagnosis result generated by VENUS 29xx Series to our
customer service.
4) IP Network Interface Connection
Check the indicator for the WAN interface indicating normal condition. If the
10/100Base-T Fast Ethernet port is used, check if the 10/100BT LED is on. Verify if
a correct Ethernet cable is used. To connect VENUS 29xx Series directly to
another Ethernet port of a network node (for example a router), a cross cable,
instead of a straight cable, may be used.
5) IP Address Configuration
Check if the IP address was assigned statically or obtained dynamically from a
DHCP server.
If the DHCP client mode is enabled, look at the DHCP server for the exact IP
address assigned to the gateway or monitor the display message of the DHCP
server discovery status from the Terminal User Interface via the Craft port.
Remember that the DHCP server must be located in the local network where the
DHCP server can receive the broadcast packets sent from the gateway. Make sure
there is unused IP address available on the DHCP server.
If static IP address is enabled, make sure the net mask and the default Gateway
are set correctly. Use the PC to perform a PING test to the gateway, or activate the
PING feature from within the Craft port Interface to verify the IP packet
transmission between the gateway and some other nodes. Try to PING the default
gateway first, then the SIP Proxy Server. Check with your access service provider
for a well-maintained WAN link.
Use the Network Scope (or the Protocol Analyzer) to monitor the packets sent
received by the VENUS 29xx Series.
6) Firewall and NAT
Summary of Contents for VENUS 2916
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Page 10: ...Venus 29xx Series SIP User s Manual viii APPENDIX C CODE DETERMINATION FLOW CHART 209...
Page 67: ...Chapter 3 Configuration and Management 51 Figure 3 27 Ethernet Configuration...
Page 81: ...Chapter 3 Configuration and Management 65 3 5 3 6 SNMP Figure 3 37 SNMP Configuration...
Page 121: ...Chapter 3 Configuration and Management 105 Figure 3 55 Static Routing Configuration...
Page 124: ...Chapter 3 Configuration and Management 108 Figure 3 57 DHCP Server Configuration...
Page 170: ...Chapter 3 Configuration and Management 154 Figure 3 106 Spy command...
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