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Example: Calling an automated attendant
An automated attendant is an automated answering service
that requests the caller to dial the extension number they
wish to call. If an organisations PABX extensions cannot be
dialled directly by outside callers, an automated attendant
can transfer external phone calls to those extensions.
In this example, the code the trunking system requires for
making a PSTN call is 0, the automated attendants phone
number is 5487777, and the extension the caller wishes to
call is 8866.
To call extension 8866:
n
Dial 05487777 (the code plus the PSTN number).
n
Press the enter key ( ).
n
When the trunking system has set up the call (the
display reads
GO
), and the automated attendant has
answered, give a short press of the DTMF key ( ) to
enter DTMF overdialling mode.
n
Enter 8866.
When your call is connected, proceed with the conversation
as you would for a normal PSTN or PABX call. You can then
give a short press of the DTMF key ( ) to exit DTMF
overdialling mode as control codes are no longer required.
When you are finished with the call, clear down the call as
described on page 42.
