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TROUBLESHOOTING – ERROR CODES
•
The units are self diagnostic for safety and convenience when trouble shooting.
•
If there is a problem with the installation or the unit, it will display a numerical error code on the
remote controller (if installed) or on the 7-Seg LED of the central computer board and section
computer board to communicate the source of the problem.
•
Consult the following chart for the cause of each error code.
Single Unit
•
The 7-Seg LED displays the 3-digit error codes one
digit at a time. The remote controller (if installed)
displays the whole 3-digit error code at once.
•
When the right and/or left combustion section has an
error code, the red lamp next to the 7-Seg LED on the
central computer board will flash to indicate which
combustion section has the error code. Refer to the
above picture.
Example:
If your unit has the “321” error code (inlet thermistor),
•
The 7-Seg LED, will flash the 3-digit error code one
digit at a time. The 7-Seg LED will display “3”...
“2”... “1”, and then repeat the 3 digits.
•
The remote controller, however, will display “321”
on its screen, in its entirety.
Easy-Link
•
The 7-Seg LED on the PARENT unit displays a 5-digit
number to signify which unit in the Easy-Link system
has the error, and what the error code is. The 7-Seg
LED displays the number one digit at a time.
•
The remote controller (if installed) displays a 3-digit
number which also signifies which unit has the error,
and what the error code is.
•
The unit that has the error in an Easy-Link system will
display the error code on its 7-Seg LED in exactly the
same way as if it were only a Single Unit.
•
When the right and/or left combustion section has an
error code, the red lamp next to the 7-Seg LED on the
central computer board will flash to indicate which
combustion section has the error code. Refer to the
above picture.
Example:
If Unit #2 has the “321” error code (inlet thermistor),
•
The 7-Seg LED on the PARENT unit will display “3”...
“2”… “1”… “0”… “2”, displaying only one digit at a
time. The first 3 numbers indicate the error code.
The last two numbers indicate that Unit #2 has the
error.
•
The remote controller, however, will display “232” on
its screen in its entirety. The first “2” indicates that
Unit #2 has the error. The “32” indicates the first two
digits of the “321” error code.
•
The 7-Seg LED on Unit #2 will display “3”…. “2”…. “1”,
just like in the Single Unit example.
Error
Code
Malfunction description
Error
Code
Malfunction description
Error
Code
Malfunction description
031
Incorrect dipswitch setting
391
Air-fuel Ratio Rod failure
661
Water Control Valve Fault
(Bypass function)
101
Warning for 991 error code
441
Flow Sensor Failure
681
Abnormal External Fan motor
111
Ignition failure
510
Abnormal Main Gas Valve
701
Computer board Fault
121
Loss of flame
551
Abnormal Gas Solenoid
Valve
721
False Flame Detection
311
Output thermistor failure
611
Fan Motor Fault
741
Miscommunication between water
heater and remote controller
321
Inlet thermistor failure
631
Abnormal External Pump
761
Miscommunication in Easy-
Link OR Multi-unit system
331
Mixing thermistor failure
651
Water Control Valve Fault
(Flow Adjustment function)
991
Imperfect combustion
Remote controller (Optional)
Remote
Controler
7-Seg LED
The top red lamp will
flash when the right
combustion section has
an error code.
The mid red lamp will
flash when the left
combustion section has
an error code.
Unit #1
PARENT
Unit #2
CHILD
Unit #3
CHILD
Unit #4
CHILD
“3..2..1..0..2”
“3..2..1”
“232”
