Troubleshooting
41
│
Page
GENERAL
TROUBLESHOOTING
PROBLEM
SOLUTIONS
‐
TEMPERATURE
and
AMOUNT
OF
HOT
WATER
‐
It
takes
long
time
to
get
hot
water
at
the
fixtures.
•
The
time
it
takes
to
deliver
hot
water
from
the
T
‐
H2
‐
DV/T
‐
H2
‐
OS
to
your
fixtures
depends
on
the
length
of
piping
between
the
two.
The
longer
the
distance
or
the
bigger
the
pipes,
the
longer
it
will
take
to
get
hot
water.
•
If
you
would
like
to
receive
hot
water
to
your
fixtures
quicker,
you
may
want
to
consider
a
hot
water
recirculation
system.
(p.
32)
The
water
is
not
hot
enough.
•
Compare
the
flow
and
temperature.
See
the
chart
on
p.
50.
•
Check
cross
plumbing
between
cold
water
lines
and
hot
water
lines.
•
Is
the
gas
supply
valve
fully
open?
(p.
34)
•
Is
the
gas
line
sized
properly?
(p.
18)
•
Is
the
gas
supply
pressure
enough?
(p.
17)
•
Is
the
set
temperature
set
too
low?
(p.
37,
38)
The
water
is
too
hot.
•
Is
the
set
temperature
set
too
high?
(p.
37,
38)
The
hot
water
is
not
available
when
a
fixture
is
opened.
•
Make
sure
the
unit
gets
120V
60Hz
power
supply.
•
If
you
are
using
the
remote
controller,
is
the
power
button
turned
on?
•
Is
the
gas
supply
valve
fully
open?
(p.
34)
•
Is
the
water
supply
valve
fully
open?
(p.
34)
•
Is
the
filter
on
cold
water
inlet
clean?
(p.
40)
•
Is
the
hot
water
fixture
sufficiently
open
to
draw
at
least
0.5
GPM
through
the
water
heater?
(p.
37)
•
Is
the
unit
frozen?
•
Is
there
enough
gas
in
the
tank?
(for
LP)
The
hot
water
turns
cold
and
stays
cold.
•
Is
the
flow
rate
enough
to
keep
the
T
‐
H2
‐
DV/T
‐
H2
‐
OS
running?
(p.
37)
•
If
there
is
a
recirculation
system
installed,
does
the
recirculation
line
have
enough
check
valves?
•
Is
the
gas
supply
valve
fully
open?
(p.
34)
•
Is
the
filter
on
cold
water
inlet
clean?
(p.
40)
•
Are
the
fixtures
clean
of
debris
and
obstructions?
Fluctuation
in
hot
water
temperature.
•
Is
the
filter
on
cold
water
inlet
clean?
(p.
40)
•
Is
the
gas
line
sized
properly?
(p.
18)
•
Is
the
supply
gas
pressure
enough?
(p.
17)
•
Check
for
cross
connection
between
cold
water
lines
and
hot
water
lines.