WARRANTY TERMS AND CONDITIONS
GENERAL WARRANTY INFORMATION
The Takeuchi warranty is a limited warranty that is provided
to the retail purchaser in return for consideration paid as part
of the purchase price of the product and, in the case of a
coverage plan, in return for additional monies paid. The sell-
ing dealer must review the warranty coverage with the retail
purchaser and obtain a signature on the Delivery Report
and Warranty Registration Form. Subject to the terms of the
Takeuchi warranty, Takeuchi warrants to the first purchaser
that the new Takeuchi machine will be free from defects in
material and workmanship for the period set forth below:
• New Excavators, Rubber Track Loaders, Skid Steer
Loaders, and Wheel Loaders -
24 months or 2,000
machine hours, whichever occurs first.
• Takeuchi Replacement Parts -
12 months or to the
end of the new machine warranty period, whichever is
longer.
• Batteries -
12 months, pro rata basis.
• Takeuchi Attachments and Options -
12 months (ex-
cluding ground engaging attachments).
• Rubber Tracks -
Takeuchi brand OEM and aftermar-
ket 12 months, pro rata basis (parts only).
The warranty period for all coverage begins at the time that
any one of the following conditions are met no matter which
occurs first:
• Unit is sold to a retail customer.
• Unit is placed into rental.
• Unit accumulates over 100 hours on hour meter.
• Twelve (12) months from the Takeuchi invoice due
date.
RESPONSIBILITY
Takeuchi’s Responsibility:
• To provide customers and dealers with high quality
and reliable equipment.
• To pay our dealers quickly and fairly for warrantable
repairs.
• To analyze failed parts and review warranty claims so
that we can take corrective action to reduce warranty
incidents and increase customer satisfaction.
• To provide training regarding the maintenance and re-
pair of Takeuchi products.
• To provide quick and easy access to required support
information.
Dealer’s Responsibility:
• To analyze the customer’s needs and specify the right
equipment for the application.
• To provide adequate facilities and equipment to prop-
erly service Takeuchi products; this includes having all
required Takeuchi service tools on hand.
•
To employ technicians who are qualified to service
Takeuchi products.
• To register equipment promptly when it is placed into
service, so warranty coverage is in effect.
• To consider all factors and information when making/
submitting a warranty claim and provide all requested
information regarding the failure and repair in a timely
fashion.
• To determine if the Takeuchi product is under warranty
before performing any repairs.
• To repair Takeuchi products in a timely manner.
•
To correctly repair Takeuchi products the first time.
• To submit a completed warranty claim online within
30 days of repair date.
• To retain the failed parts for 90 days after payment
has been received.
•
To perform required updates and modifications in a
timely fashion.
Customer’s Responsibility:
• To maintain the equipment in accordance with the in-
structions in the Operator’s Manual, and to keep ac-
curate records of this maintenance.
• To operate the equipment in a safe manner that is
within the parameters of the designed utility.
• To cease operation of the equipment if a defect occurs
so as to avoid extra damage which may be caused by
continued operation.
• To deliver the equipment to the dealer so that repairs
can be made.
• To comply with all requests for updates and modi-
fications required to be performed on any Takeuchi
equipment.
The Takeuchi warranty remains in effect during the war
-
ranty period if the owner performs the required mainte-
nance at the recommended intervals outlined in the prod-
uct Operator’s Manual and the unit is operated within its
rated capacity. If a defect occurs, either in the material or
workmanship, it is the customer’s responsibility to cease
operating the unit until repairs are made. DAMAGES OC-
CURRING FROM CONTINUED USE AND/OR NEGLECT
MAY NOT BE COVERED BY WARRANTY. Owners should
contact their local authorized Takeuchi dealer immediately
so that repairs can be made. It is the owner’s responsibil-
ity to return the machine to an authorized repair facility for
warranty repairs.
SECURING WARRANTY SERVICE
Warranty service must be obtained at an authorized
Takeuchi dealer location or an approved Takeuchi ser-
vice center and requested within the applicable coverage
period.
• Takeuchi will, during the applicable warranty period,
repair or replace at its option any component or parts
(except those specified below) that, as delivered to
the original purchaser, are defective in material and
workmanship. Takeuchi will determine in its sole dis-
cretion, whether a defect of failure is covered by this
warranty. No charge shall be made to the purchaser
for parts and reasonable labor incurred in making the
repairs except as otherwise stated below.
• Warranty repairs will be performed by an authorized
Takeuchi service center upon delivery of the machine
or defective part to the service center. At the time
of requesting warranty service, the purchaser must
present evidence of the date of purchase of the ma-
chine.
• The purchaser shall pay any premium for overtime
and additional labor requested by the purchaser,
any charge for field service calls, mileage charges,
transporting the machine or parts thereof to and from
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TAKEUCHI MFG. (U.S.), LTD.
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Warranty Terms and Conditions: Last revision 1/11/2019
Page: 1 of 3
®
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