the place where the warranty is performed and un-
usual freight charges for the shipment of parts from
Takeuchi which the purchaser may request.
ITEMS NOT COVERED BY WARRANTY
The Takeuchi New Machine Limited Warranty does not
cover:
•
Any machine which has been altered or modified in a
manner which, in the sole judgment of Takeuchi, af-
fects its performance, stability or reliability, including
the use of non-approved attachments.
• Depreciation or damage caused by normal wear and
tear, failure to properly maintain the machine, improp-
er use or abuse of the machine, collision, fire or ac
-
cident, vandalism, negligence, or operation beyond
rated capacity or specifications.
• Parts or components that are covered by separate
and specific warranties, including but not limited to
tires and warranties extended by other manufactur-
ers.
• Accident or damage caused by the environment,
such as but not limited to: exposure to corrosive or
hazardous materials.
• Replacement of wear items, such as but not limited to
buckets and bucket teeth, cutting edges, pins, bush-
ings, glass, radios, tires, wheels, and undercarriage
components.
• Normal maintenance parts and labor including, but
not limited to: replenishment of oils, lubricants, cool-
ants, fluids, hydraulic oil, lights, filters, belts, hoses
and fittings.
• Machines not properly registered with Takeuchi when
first placed into service.
• Costs associated with pickup and delivery of the
equipment, rental of replacement equipment during
the repair period, economic loss during the repair,
overtime labor charges, travel time, mileage or zone
charges and freight charges of replacement parts.
WARRANTY REGISTRATION
New machine warranty coverage begins when the ma-
chine is properly registered. Registration is realized when
the registration is initiated online and completed by the
Delivery Report and Warranty Registration Form being re-
ceived and processed by Takeuchi. A machine must be
registered when any of the following conditions are met no
matter which occurs first:
Unit is sold to a retail customer.
Unit is placed into rental.
Unit accumulates over 100 hours on hour meter.
Twelve (12) months from the Takeuchi invoice due
date.
Please note that if the Warranty registration is not received
when the machine is put into service, the warranty start
date will be determined by the sole judgment of Takeuchi
Mfg. U.S. based on invoice paid date, hours, date sold to
retail customer or dealer rental fleet in service date. War
-
ranty claims will not be accepted until the proper registra-
tion has been received by Takeuchi Mfg. U.S.
The completed warranty registration form must be sent to:
Takeuchi Mfg. U.S. Ltd.
Attn: Warranty Department
519 Bonnie Valentine Way
Pendergrass, GA 30567
WARRANTY REIMBURSEMENT
Takeuchi provides for warranty reimbursement due to de-
fects in material or workmanship only. Warranty does not
include restoring to factory new condition, any machine or
portion thereof which has accumulated hours of operation.
This includes customer-owned and used equipment still
covered by warranty.
With the exception of only a few parts not available through
Takeuchi, all Takeuchi warranty repairs must be performed
using ONLY genuine Takeuchi new service parts. Installa-
tion of non-Takeuchi replacement parts does NOT qualify
for warranty reimbursement and can void the machine’s
warranty.
Under no circumstance may a dealer take a credit against
their open account for a pending warranty claim. Addition-
ally, dealers are responsible for making sure that their
parts account is maintained according to the Takeuchi
Terms and Conditions Agreement. Failure to comply will
subject the dealer to interest penalties, terms reduction, or
parts termination.
Pre-Authorization:
The dealer must obtain email pre-au-
thorization from the Takeuchi Regional Service Manager
for repairs to exceed $3000. Final approval of repairs will
be made by Takeuchi upon inspection of failed compo-
nents. This email authorization should be attached to the
warranty claim when submitted.
Parts:
Takeuchi will reimburse servicing dealers for parts
approved, based on the price in effect on the date the
parts are replaced. Takeuchi will reimburse for approved
parts used for repair, at 110% of dealer cost. This cost
includes any discounts or programs taken to reduce the
part cost. All parts replaced under warranty, not recalled by
Takeuchi, must be retained by the dealership for 90 days
after payment has been received.
Labor:
Takeuchi shall reimburse the dealer at 100% of the
dealer’s posted retail shop labor rate (for in-shop repairs)
on file with Takeuchi at the time the warranty claim is en
-
tered. Shop labor rates may be adjusted once a year dur-
ing the second quarter. This retail shop labor rate shall be
subject to verification by Takeuchi from copies of actual
invoices to customers.
Outside Charges:
Specialized repair, such as machine
shop, radiator, or air conditioning repair not normally per-
formed at some dealer locations, will be accepted as part
of the warranty claim at actual cost. To support the claim,
the dealer must explain the parts used and service work
performed in the failure description and probable cause
section of the warranty claim and submit a copy of the in-
voice.
Freight:
The cost to return warranty recalled parts to
Takeuchi will be reimbursed. Freight expense reimburse-
ments are to be filed on a separate claim for all heavy items
that have been recalled by the Warranty Department. The
dealer is responsible for attaching a copy of the freight in-
voice to the warranty claim for processing.
Travel:
Takeuchi does not reimburse for travel time or
mileage. It is the customer’s responsibility to deliver a ma-
chine to an authorized service center for repairs.
FILING A WARRANTY CLAIM
In order to receive reimbursement for warranty work per-
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519 Bonnie Valentine Way, Pendergrass, GA 30567 | 706.963.6300 |
takeuchi-us.com
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Warranty Terms and Conditions: Last revision 1/11/2019
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