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formed, dealers and authorized Takeuchi service centers
should enter the claim information via the Takeuchi e-com-
merce website. All claims should be submitted to Takeuchi
no later than 30 days from the date of repair.
NOTE:
Failure to submit warranty claims in a timely fash-
ion will result in non-payment of requested warranties.
Once the warranty claim is received by Takeuchi, a warran-
ty claim number will be assigned. Dealers should check
the Takeuchi e-commerce website to view the status on
warranty claims as well as to see which parts (if any) are
being recalled by Takeuchi. Any part recalled by Takeuchi
will be noted on the web warranty claim. Takeuchi will also
notify the dealer of the recall request. Recalled parts not
received by Takeuchi within 45 days from request date will
result in a DENIED warranty claim.
All recalled parts returning to Takeuchi must contain a copy
of the Return Merchandise Authorization (RMA) Form and
the return authorization number should be printed on the
outside of the box. Failure to enclose a copy of the RMA
form or indicating the RMA number on the outside of the
box will result in your parts being refused in the receiving
department, thus delaying the claim process.
EXTENDED WARRANTY
Takeuchi offers Power Protection Plans that are available
for purchase on all machines during the New Machine Lim-
ited Warranty period. These plans are for varying periods
of time and varying degrees of coverage, but are subject
to the same conditions as the original Takeuchi limited war-
ranty.
FEDERAL EMISSIONS WARRANTY
Takeuchi Manufacturing will warrant to the initial owner,
and each subsequent owner, the emission control system
on the non-road diesel engine installed in Takeuchi equip-
ment for the periods of time listed below.
• The emissions warranty period for all engines rated
at 19kW (25 HP) or below is 2 years or 2000 engine
hours, whichever occurs first.
• The emissions warranty period for all engines rated
above 19kW (25 HP) or above is 5 years or 3000 en-
gine hours, whichever occurs first.
Further detail regarding the Federal Emissions Warranty
can be found in Takeuchi’s Federal & California Emission
Control Systems warranty policy.
POWER PROTECTION PLAN TRANSFER
The Takeuchi Power Protection Plan is transferable on all
machines by filling out a transfer form and remitting the
warranty transfer fee of fifty dollars ($50.00) to:
Takeuchi Mfg. U.S. Ltd.
Attn: Warranty Department
519 Bonnie Valentine Way
Pendergrass, GA 30567
MODIFICATION/SAFETY BULLETIN NOTIFICATION
Takeuchi strives to provide quality dependable equipment.
Problem areas sometimes require correction to main-
tain customer confidence and loyalty. In such instances,
Takeuchi may deem it mandatory that such problems be
corrected on both customer machines and dealer invento-
ry units at the earliest possible time. Such action is referred
to as a field modification.
Dealers will be advised of the exact procedures to be fol-
lowed and reimbursement rates are as follows:
•
Modification and safety bulletin notifications will be
emailed to the dealer’s specified e-mail address pro
-
vided by each dealer.
• These bulletins will also be available online through
the e-commerce website.
•
Parts necessary to complete the modification will
be made available either via automatic shipment by
Takeuchi to the dealer of record or the dealer will be
advised to order the required parts.
•
All modifications must be performed in an expeditious
manner, as time is of the essence.
•
All warranty claims for modifications must reference
the modification number on the warranty claim.
TAKEUCHI FLEET MANAGEMENT - TELEMATICS
Takeuchi MFG U.S. Ltd and its affiliates collect, monitor and
use certain data from equipment that you have purchased.
This data referred to as “Machine Data” is collected, gener-
ated and/ or stored in the equipment you have purchased
from Takeuchi. Machine Data generally includes data re-
garding the operation of the equipment, such as measuring
multiple engine data points, fuel consumption, oil pressure
and other engine performance factors. Machine Data can
also include the collection, monitoring and use of data in-
volving how and where the equipment is being used.
Takeuchi collects and uses this Machine Data, among other
things, for purposes of providing customer support, market-
ing, product safety and other general business purposes.
The use of Machine Data will enable Takeuchi to better un-
derstand how its equipment is being used, which in turn will
allow it to research potential improvements and make its
products and services even more useful to its customers.
Takeuchi does not generally share Machine Data it col-
lects with other companies, except that Takeuchi may share
such information with its suppliers, customers who have
purchased such data for a monthly service fee, affiliates,
dealerships, business partners and other companies that
are performing services for it. Finally, Takeuchi may disclose
Machine Data if required by law to do so.
The execution of this contract/bill of sale constitutes per-
mission for Takeuchi to collect, monitor, store and use the
Machine Data for the purposes set forth above.
Dealer:
Print Name:
Signature:
Title:
Date:
519 Bonnie Valentine Way, Pendergrass, GA 30567 | 706.963.6300 |
takeuchi-us.com
Warranty Terms and Conditions: Last revision 1/11/2019
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