4 4
T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
incoming call has 3-Way Calling/Conference or Transfer service (Centrex/
Plexar). If the line does not have any of these services, the call will be
forwarded using the Hunt Group chosen in the “Connect using:” section.
If you have a ‘Transfer and clear’ service on your line(s) and want to have
TalkSwitch clear lines after forwarding calls to Remote Extensions, you
need to enable ‘Clear telephone line after call transferred’ in the Transfer
Options page under ‘Options’. If your service requires the remote end to
answer the call before the transfer can be made, use the ‘play accept/
reject prompt’ or ‘play caller’s name first’ screening option set on the
‘Answered at ext.’ in the Remote Extension section under Call Handling.
Check with your telephone company if you are uncertain which setting
works best for you.
2.3.3.11 Extension Ring Groups
There are a total of 10 Extension Ring Groups available for your use. Ring
Groups are extensions 300 to 309. By default, extension 300 is configured to
ring all extensions.
Different uses for Extension Ring Groups
Send calls to specific groups of employees. For example, if you have a
company with several departments, you can configure Extension Ring Group
Note:
Remote Extensions do not have the ability to transfer calls manually
when using ‘Same line Connect’.
Note:
When using Same line Connect, callers hear silence while they are on
hold. The callers are on hold at the Telephone Company and not at
TalkSwitch. If you want callers to hear music while they are on hold for calls
forwarded to Remote Extensions, do not use Same line Connect. It is best to
experiment with different settings in order to decide what works best for
your configuration.
Note:
Remote extensions are designed to operate when the extension is on
the network of local major telephone service providers. The feature may not
function correctly with some telephone and mobile operators’ networks,
especially for international telephone numbers and mobile phones when
roaming internationally. If the remote extension’s service provider includes
“prompted ring back” (an announcement offering a call back when the line
busy), this service must be disabled from the remote extension’s line. The
remote extension feature does not operate on lines with “colour-me” ring
tones. See Appendix B for compatibility with telephone company calling
features.
