103
Appendices
Music-on-Hold:
Problem:
Callers hear music and 'ringing' when the Auto Attendant transfers
their call to an extension.
• You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the Auto Attendant tab in
the Call Handling folder.
Problem:
Callers hear music and a beeping sound when put on hold at an
extension.
• You have an audio device plugged into TalkSwitch, but have not enabled
(turned on) the Music-on-Hold feature found on the Auto Attendant tab in
the Call Handling folder.
Problem:
Callers hear a 'Please Hold' message and then total silence when the
Auto Attendant transfers their call to an extension.
• You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to TalkSwitch.
Problem:
Callers hear only silence when put on hold at an extension.
• You have enabled (turned on) the Music-on-Hold feature, but have not
attached an audio device to TalkSwitch.
• Make sure you use the ‘Flash’ or ‘Link’ button to put callers on hold. If you
use the ‘Hold’ button on your phone, callers will be placed on hold at the
phone and since TalkSwitch didn’t receive a signal to indicate a caller is to be
placed on hold, no music can be played.
Problem:
Sometimes callers do not hear Music-on-Hold .
• Make sure you have a music source connected to the MUSIC jack at the back
of each TalkSwitch unit connected to the LAN.
Call Routing with Local Extensions and Home Phones (Transfer and
Intercom):
Problem:
Callers are disconnected when transferring calls from one extension to
another.
• It is possible that if you are using the hookswitch to put callers on hold rather
than a Flash button, you may be holding the hookswitch down too long, and
as a result are actually hanging up on the caller.
Networked
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 103
