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TalkSwitch User Manual
First select a line to configure then the appropriate mode you want TalkSwitch to use
these settings. If you entered the phone number in the Telephone Lines section under
System Information, then the number will appear on the corresponding button.
Play Auto Attendant:
If you wish to have the Auto Attendant answer calls to give callers options, select
the appropriate Auto Attendant and number of rings before the Auto Attendant
answers . The caller will always hear one more ring than the number of rings you
select since TalkSwitch uses the first ring to determine the ring type and support
Caller ID information.
Ring extensions only (no Auto Attendant is played):
If you don’t want the Auto Attendant to answer calls on this line, then select this
option. By default all the Local Extensions are set to ring immediately during an
inbound call. If you select this option, no Call Cascade actions can be performed.
If you require a ‘fall through’ sequence such as going to a voice mailbox, you can
configure this line to have an Auto Attendant answer after X rings then perform
an action configured for that Auto Attendant.
If you call in on any line, TalkSwitch will answer after 15 rings with a generic
Auto Attendant so that you can still access the system to make configuration
changes, change modes, access voicemail, or dial extensions.
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You don’t want an Auto Attendant to answer, but calls to simply go to a particular
voice mailbox.
Solution: Set Auto Attendant 9 to answer calls after ‘x’ number of rings, and select
the extensions you want to ring before the Auto Attendant answers. Next,
configure Auto Attendant 9 as follows:
1) Make sure nothing has been recorded for Auto Attendant 9. At internal dial
tone, you can dial < # + (password if required) 049# > to ensure nothing is
there.
2) Configure the ‘If no selection is made after ‘x’ seconds’ option to go to the
voice mailbox you desire and select ‘0 seconds’ for the timing.
Now when callers call in and you don’t answer within the number of rings
programmed, the call will be answered by Auto Attendant 9. Since nothing has
been recorded, the call will immediately go to the specified voice mailbox. Be as
creative as you like!
(See the previous section for details on configuring Auto Attendants)
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