51
2.0
Configuring TalkSwitch
The next section controls how the extensions will ring before the Auto Attendant
answers the call.
• If you have chosen the Auto Attendant to answer calls immediately, this
section does not require configuration and will be greyed out.
• If the Auto Attendant is set to answer after 1 or more rings, then you can con-
figure when specific extensions will ring before the Auto Attendant answers.
• If no Auto Attendant is chosen to answer on the specified line, then you can
configure when specific extensions will ring (up to 9 rings).
Extensions to ring on an incoming call (before Auto Attendant answers):
Select the Local Extensions you would like to ring before the Auto Attendant
answers. By default, all activated Local Extensions will ring. If you require certain
extensions to ring in a sequence, i.e. one extension rings first, then another on
the 2nd ring, click the “Adjust Sequence” button to configure.
Remember: Callers will only be directed according to settings for an Auto Attendant
first. Calls will not follow the Call Cascade settings of any of the Local Extensions
programmed to ring before the Auto Attendant answers.
Adjust Sequence:
This section controls how the extensions will ring before the Auto Attendant
answers the call.
• If you have chosen the Auto Attendant to answer calls immediately, this
section does not require configuration and will be greyed out.
• If the Auto Attendant is set to answer after 1 or more rings, you can then con-
figure when specific extensions will ring before the Auto Attendant answers.
• If no Auto Attendant is chosen to answer on the specified line, then you can
configure when specific extensions will ring up to 9 rings. Remember that no
calls will go to voicemail unless you first have an Auto Attendant answer.
2.3.3.4 Local Extensions - Call Cascade
This section configures the incoming Call Cascade options for the Local Extensions.
The Call Cascade routing options are only engaged if the extension is chosen from
the Auto Attendant or if a call is manually transferred to the extension. Once a call
enters an extension’s Call Cascade sequence, the extension “owns” the call. It will not
follow any other extension’s options even if chosen in the Cascade sequence - what
you see in an extension’s Cascade sequence is exactly what you will get. You can set
up the Call Cascade sequences differently for both scheduling modes (the scheduling
for these modes are set up on the Modes tab).
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 51
