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TalkSwitch User Manual
3.1.2
Receiving calls without the Auto Attendant
If you choose not to use the Auto Attendant to answer calls, please note that the Call
Cascade options for the Local Extensions will not be engaged. In order for any Call
Cascade sequence to work, the Auto Attendant must first answer the call. For details
on configuring TalkSwitch to ring specific extensions during inbound calls, see
section 2.3.2.3. Once calls have been answered at a Local Extension, they can be
transferred to any extension or voice mailbox. See section 3.2 for more details.
3.2
In the Office - Making and Receiving Calls
3.2.1
Making calls from a Local Extension
Placing Intercom calls from one Local Extension to another Local Extension,
Remote Extension or Extension Ring Group:
You can place intercom calls from one Local Extension to another Local
Extension, Remote Extension or Extension Ring Group by simply picking up the
extension's handset and dialing the number of the extension with which you
wish to intercom. An Intercom call can be identified by a unique ring cadence (2
short rings) except in the case of a Remote Extension Intercom call where the
phone will ring as usual or if a Ring Group has selected a different ring cadence
other than 'normal'. IIIIn
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Placing 'out-of-office' calls from a Local Extension:
To place a call to an out-of-office telephone number from a Local Extension you
must first access an available line by choosing a Hunt Group (9, 81-88) at the
internal dial tone. Restrictions to specific Line Hunt Groups can be configured per
extension. Your extension can also be configured to Directly Access a specific line
(i.e. when a handset is picked up, you will hear the Telephone Company dial tone
(not TalkSwitch's) and can dial an outside telephone number as usual).
If you have Direct Line Access enabled for a Local Extension, you will need to dial
‘Flash’ before dialing any extensions, accessing voicemail or other system features.
3.2.2
Receiving calls at a Local Extension
To receive calls at a Local Extension, simply pick up the extension's handset when
the extension rings. If the call went through the Auto Attendant to the extension and
it has call screening enabled (configured on the Local extension and Ring Group
pages), you have the choice of accepting the call by pressing
or, re-routing the call
to it’s ‘Answer at ext.’ Call Cascade options by pressing
or hanging up.
TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 76
