U S I N G T A L K S W I T C H 9 9
3.3.4 Calls over VoIP with SIP phones and Gateways
If teleworkers are connected to the system via a certified compatible SIP
device (i.e. gateway or SIP phone), there are several ways for that teleworker
to interact with TalkSwitch.
Making calls
Once the phone or gateway is registered with the TalkSwitch SIP server, calls
can be made as follows:
1. At dial tone, dial a phone number associated to any of the other
locations.
2. At dial tone, dial a phone number associated to one of the voip numbers
on TalkSwitch. Ensure that an Auto Attendant is programmed to answer
this line. Once the Auto Attendant has answered, dial any extension,
VoIP location or voice mailbox. To place calls through the regular phone
lines, you must activate and configure a DISA account. To access regular
phone lines dial ‘9’ and enter the password for DISA.
Receiving calls
Once the phone or gateway is registered with the TalkSwitch SIP server, calls
are received directly from other registered gateways or through the system.
1. If the call is routed via TalkSwitch, you can transfer the caller dialing
and any extension or voice mailbox.
2. If the call came directly from another SIP gateway or phone, you can
transfer the call if your service provider supports this feature.
3.4 USING THE TALKSWITCH VOICEMAIL SYSTEM
Each TalkSwitch unit comes with approximately 30 minutes of voicemail
recording capacity (shared with Auto Attendant greetings). This capacity can
be increased by adding TalkSwitch memory cards. You can add 1, 2, 4.5, or 9
hours of storage to each unit. Contact your TalkSwitch dealer to purchase
memory cards. When you insert a TalkSwitch memory card in the memory
slot, the system configures the card automatically within 20 second.
Note:
Currently,
TalkSwitch does not support the ability to place calls on
hold or transfer calls when making calls to other locations, since the call
does not actually go through TalkSwitch.
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