U S I N G T A L K S W I T C H 1 0 3
If you use Remote Phone Notification, you have the option to accept or
reject the notification call when you answer. To listen to messages, press
. To postpone listening to messages, press
.
For details on configuring Pager and Remote Phone Notification, please see
section 3.4.
3.5 MUSIC ON HOLD
TalkSwitch can play music to callers when they are on hold, parked or
queued. The music played to the callers is provided by the source you have
connected to the MUSIC port or from a .wav file (8 KHz, 8 bit, mono, u-law,
wav format) stored internally on the unit(s).
When a .wav file is loaded on the TalkSwitch units, the file is duplicated to
all units on the LAN for redundancy in case the LAN goes down or a
particular unit is unavailable.
Music on Hold and Call Forwarding to Remote Extensions
If you are using the telephone company’s 3-Way Calling/Conference service
(Same Line Connect) to activate TalkSwitch’s Call Forwarding, callers do not
hear your music while they are forwarded to a Remote Extension. When calls
are forwarded, the caller is put on hold by the telephone company’s central
office switch rather than by TalkSwitch and the caller hears silence while
being transferred.
A system prompt indicates that callers hear silence while the system tries to
locate their party. This prompt explains to callers why all of a sudden they
hear silence for an extended period of time before connecting to the Remote
Extension. This prompt cannot be disabled.
3.6 MODE SWITCHING OPTIONS
Manual Mode Switching
Use telephone keypad commands at a Local Extension or at the Auto
Attendant to switch TalkSwitch Modes.
If you have two or more units on a LAN, we recommend
that you load a .wav file to the system of units. If you use
an external music source, supply a music source to each
TalkSwitch unit. 1/8" audio splitters are available at most
electronics stores.
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