1 1 6
T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
Example:
Each column contains specific information related to the current state of the
call. The following is a list of the columns with an explanation for each one:
1.
Type
— This column contains the following characters:
a)
I
— Indicates an Inbound Call
b)
T
— Indicates a Transfer State
c)
O
— Indicates an Outbound Call
d)
B
— Indicates a Bridged Call. For example a call in on one line that is
forwarded over another. This will include calls forwarded to
Remote Extensions.
e)
X
— Indicates a Blocked Call
f)
A
— Indicates an Account Number has been assigned to the call with
the same log #.
2.
Log #
— This column indicates log number for the call. For the duration
of the call, the log number will remain the same, and the Event number
will increment with each change of state. The first digit of the log
number indicates on which box the event originated.
3.
Event
— This column tracks various state changes of the call. For
example when an Auto Attendant answers, the counter might be 1. When
the caller selects an extension, the counter increments to 2, etc.
4.
Date
— This column shows the date of the call. Date format is MM/DD/
YYYY.
5.
Time
— This column contains the time that the call entered a specific
state. The time is displayed in 24 hour format.
6.
Duration
— This column indicates the total time the call was in this
state/event.
Type
Log#
Event
Date
Time
Duration
Conn.
Phone Nr.
Caller ID
Name
Line
Account
Nr.
I
12328
01
16/02/2006
8:38
0:00:37
A004
02055512233
Joe Smith
13
ABCDE
T
12328
02
16/02/2006
8:38
0:00:35
R302
02055512233
Joe Smith
13
ABCDE
T
12328
03
16/02/2006
8:39
0:00:17
M442
02055512233
Joe Smith
13
ABCDE
X
12328
04
16/02/2006
8:39
0:00:05
D103
01173345789
Mary Miller
19
I
12329
01
16/02/2006
8:45
0:00:11
A137
02047812987
Jane Doe
21
B
12329
02
16/02/2006
8:48
0:00:09
E195
02047812987
Jane Doe
22
0987C
O
14080
01
16/02/2006
8:49
0:00:36
C021
02099090022
10
I
15652
01
16/02/2006
11:38
0:00:12
RCO
02099090022
Jen Jones
