G L O S S A R Y 1
6 1
center, accepting incoming
calls and routing them to the
appropriate device or person.
Today’s CTI systems, like
TalkSwitch, are quite
sophisticated and can handle
all sorts of incoming and
outgoing communications,
including phone calls, faxes,
and Internet messages.
Conference Call
Connecting three or more
parties together for one
conversation.
Configuration
The way a system is setup. For
TalkSwitch the configuration is
the collection of values or
options you have chosen for
each of TalkSwitch’s features.
Together, the settings for each
of these features (The
configuration) determine what
TalkSwitch will do. TalkSwitch
can be configured using the
Configuration software or
Telephone Keypad Commands.
Connector
The part of a cable that plugs
into a port or interface to
connect one device to another.
Most connectors are either
male or female.
CTI
Computer Telephony
Integration.
Dial Tone
Tone used to indicate that
equipment is ready to receive
dialed digits. Tone is usually
constant; and may be
interrupted when features are
activated on the line, such as
message waiting or call
forwarding.
Digit
Any whole number from 0 to 9.
The numbers on your
telephone keypad can also be
referred to as digits.
Digital
Digital devices (phones,
answering machines, etc.)
convert analogue sine waves
into digital signals (a
combination of zeroes and
ones) for storage and/or
transmission over digital lines.
The digital signal is then
converted back to analogue
sine waves, that can be heard
by human ears.
Digitize
To translate into a digital form.
For example, optical scanners
digitize images by translating
them into bit maps. It is also
possible to digitize sound,
video, and any type of
movement. In all these cases,
digitization is performed by
sampling at discrete intervals.
To digitize sound, for example,
a device measures a sound
wave’s amplitude many times
per second. These numeric
values can then be recorded
digitally.
Distinctive Ring
A service provided by some
telephone companies, where
more than one telephone
number that callers can dial to
