T A L K S W I T C H C O N F I G U R A T I O N
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2. No Answer tab — routing options if this extension is not answered
after x rings
Select the number of rings and select one of the actions. The action drop
down list is the same as for the Busy tab except that the option ‘play busy
tone” is replaced by ‘keep ringing‘.
3. Answered tab — routing options when this extension answers or ‘rejects’
a screened call
Select ‘play caller’s name first’ to prompt callers who choose this
extension at the Auto Attendant, to record their name. When you answer
the call at the extension, it announces the caller (by playing their
recording). At this point, you can accept the call by pressing
or
reroute the call to the Cascade options on this tab by hanging up or
pressing .
Routing/forwarding options for rejected calls:
•
go to voice mailbox,
•
go to local ext.,
•
go to remote ext.,
•
go to ring group,
•
play announcement,
•
go to auto attendant,
•
hang up.
In the case you select ‘hang up’, TalkSwitch plays the following prompt:
“I’m sorry, that extension is unavailable at this time. Please try again
later.”
4. Do not Disturb — routing options when this extension has engaged the
‘Do not Disturb’ feature.
The Do not Disturb feature is toggled on or off by dialing
62 from a
Local Extension handset. Cascade options include forwarding calls to a:
•
go to voice mailbox,
•
go to local ext.,
•
go to remote ext.,
•
go to ring group,
•
play announcement,
•
go to auto attendant,
•
hang up.
When ‘Do not Disturb’ is enabled, you hear ‘Do not disturb on’ before the
dial tone as a reminder that no calls ring at your extension. You may dial
during this prompt.
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