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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
You can make a direct call to TalkSwitch, activate Call Bridge and enter the
telephone number you want to dial. TalkSwitch dials the number from your
office telephone or VoIP numbers and connects the two calls together (the
call you made to TalkSwitch and the call TalkSwitch made from your office to
the dialed party). This is how it works:
Step 1:
Call your TalkSwitch telephone number to activate Call Back, then hang up.
Step 2:
TalkSwitch calls you back within 10 seconds. You answer and accept Call
Back. Your Auto Attendant plays if you have one recorded or the TalkSwitch
message will play.
Step 3:
You can now access any TalkSwitch extension, voice mailbox or use DISA to
make calls around the globe just as if you were sitting in your own office.
There are two ways to activate Call Back:
1. Auto Call Back — Auto Call Back is immediate and eliminates the initial
long distance call charge required to activate Call Back.
Before Call Back is activated, all the Call Back settings must be
pre-configured. To use Auto Call Back, dial your office telephone number,
let the call ring twice and hang up and Call Back is activated.
2. Prompted Call Back — Prompted Call Back offers the convenience of
entering or changing your Call Back telephone number and message each
time Call Back is activated.
To use Prompted Call Back, dial your office telephone number. When the
Auto Attendant answers your call, dial ‘6’ to access the Call Back settings
through a series of prompts which allow you to:
a) Enter the telephone number where you would like TalkSwitch to call
you.
b) Record an ‘‘Announced’ message if required. Call Back is activated
right after you initiate Prompted Call Back and hang up. It is
PBX Fraud
(unauthorized use of the PBX and access to outgoing
telephone lines):
We recommend that you change Administrator, DISA and Call Back
passwords frequently.
