T A L K S W I T C H C O N F I G U R A T I O N
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Transferring from a Home phone
You can transfer a call from a phone connected in parallel to one of the
incoming TalkSwitch lines (for example, your home phone if you have a
home-based business) to a Local or Remote Extension, Extension Ring Group,
an Announcement, or a Voicemail box. This section allows you to choose
which transfer prefix you would like to use to perform the action. The
transfer prefix ‘wakes up’ TalkSwitch and is considered the equivalent of the
Recall or Link action at a Local Extension. The default prefix is
.
Example: You receive a call on a phone in your home that is not a TalkSwitch
extension and you want to transfer the caller to Remote Extension 215. You
dial
, wait for the ‘double beep’, dial 215 and hang up. TalkSwitch
now handles the call. For more details, see section 2.3.7.2.
Transfer and clear
TalkSwitch has the ability to clear lines after a call has been transferred.
Ensure you have this service/feature activated on your line(s). Check under
System Information -> Telephone Lines
.
Remote Transfer
Calls that are transferred to a Remote or VoIP Extension, can be transferred
back to another extension or voice mailbox. Dialing
to place the
caller on hold, then enter the extension or mailbox number. If this is set to
allow screening calls, dial
4 to complete the transfer. If you want
to cancel the transfer, dial
5. If you have selected ‘Perform a blind
transfer’, the call is automatically transferred and the line is released once
the extension or mailbox number has been entered.
When a call is transferred from a Remote Extension to another Remote
Extension or VoIP Extension, it is always a blind transfer so that three lines
are not tied-up for the transfer.
2.3.7.3 Miscellaneous
All of the following options affect TalkSwitch as a system. Adjust them
according to your needs.
Note:
This feature can only be used when forwarding a call to a Remote
Extension or a VoIP location over 2 lines. It cannot be used with
3-Way Calling or Centrex Transfer services.
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