Routing options include forwarding calls to a Local Extension, Remote
Extension, Extension Ring Group, built in Voicemail, Announcement, Auto
Attendant or hang up. In the case where ‘hang up’ is selected, TalkSwitch will
first play the following prompt before hanging up: “I’m sorry, that extension
is unavailable at this time. Please try again later.”
4. Do not Disturb -
routing options when this extension has engaged the 'Do
not Disturb' feature
The Do not Disturb feature is turned on (by dialing 61) or off (by dialing
60) from the extension’s handset. Cascade options include
forwarding
calls to a Local Extension, Remote Extension, Extension Ring Group, built in
Voicemail, Announcement, Auto Attendant or hang up. When Do not Disturb
is enabled, you will hear “Do not disturb on” before the dialtone as a
reminder since no calls will ring through to your extension. You may still dial
any digits during this prompt.
In the Cascade sequence, only choosing an extension (Local, Remote or Ring Group)
will allow you to choose an option in the next line. Any other selection (Voicemail,
Announcement, Auto Attendant, Queue, Busy signal, Keep ringing and Hang up) is
considered an end-of-call option. Note as well that the last line in the Cascade
sequence only allows the choice of an 'end-of-call' option. This is done so the chance
of a caller being “looped” within the system is removed.
Adding selections to a
Call Cascade that are not yet configured:
If while configuring the Cascade sequence you require a Local Extension, Remote
Extension, Ring Group, Voice mailbox or Announcement that has not been
activated as yet, (i.e. not displayed in the extension number drop-down list) you
can easily add the required selection by choosing 'new'. If chosen, a screen will
appear (depending upon which type is chosen). Simply fill in the required
information to add the new option to the selectable list.
The information given in the 'Add new...' screens will be reflected within their respective
sections. For example, if you add a new Remote Extension (let’s say 211), when you
go to the Remote Extensions section you will see that extension 211 has the information
previously filled in the 'Add new Remote Extension' screen. You will also note that not
all the information displayed in the extension tabs are available in the 'Add new...'
screens. This is because only the information that effects the original extension’s Call
Cascade functionality is offered.
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