79
Appendices
Call Routing with Local Extensions and Home Phones (Transfer and Intercom):
Problem:
Callers are disconnected when transferring calls from one extension to
another.
•
It is possible that if you are using the hookswitch to put callers on hold
rather than a Flash button, you may be holding the hookswitch down too
long, and as a result are actually hanging up on the caller.
Problem:
Unable to place intercom calls from a Local Extension.
•
You can not use a Local Extension that has been given 'Direct Access' to
your telephone lines for intercom calling. To change this setting, go to the
Local Extension configuration tab and make the necessary adjustment by
giving access to a Line Hunt Group or dial Flash then ‘4’ to get internal dial
tone.
Call Hold:
Problem:
Unable to place calls on hold (Calls are disconnected).
•
Extensions that have been given 'Direct Access to Telephone Lines' cannot
use TalkSwitch's 'Call Hold' feature. These extensions will also not have
access to any of the call handling features which require the use of Hold,
such as transfer call Grab, etc.
Answering and Fax Machines:
Problem:
The answering machine and/or fax machine picks up calls before they
can be answered by telephone extensions.
• Check your settings in the Telephone Lines tab in the 'Call Handling' sec-
tion in the Software Configuration. The problem may be that your fax
machine/answering machine extension is set to answer calls at the same
time as your telephone extensions. To fix this problem, click the “Adjust
sequence” button and set the slider bars for your telephone extensions so
that they will ring a few times before your fax/answering machine begins
ringing.
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