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TalkSwitch User Manual
Problem:
Incoming faxes are not automatically detected and routed to the fax
machine.
On the Auto Attendant tab of the configuration software, check to ensure that
you have chosen the appropriate extension for the field labeled 'if a fax call is
detected'.
•
Not all fax machines emit a CNG tone that TalkSwitch can detect and route.
Therefore, it is wise to consider incorporating an additional method of fax
routing. This may include the use of a distinctive ring number or giving the
caller the option to select the fax extension.
•
On average, fax machines/modems will 'time out' or disconnect after 20
seconds if they have not connected with another fax machine/modem. If
you are using the 'User does not make a selection' option to route incoming
faxes, the fax call may 'time out' before it reaches your fax extension. If
your Auto Attendant is lengthy, you may want to shorten it or use another
fax routing option.
•
The level of the Auto Attendant is too loud and as a result is overpowering
the CNG tone effecting detection. You may want to lower the volume level of
the Auto Attendants.
Other Possible Local Extension Problems:
Problem:
I am unable to access TalkSwitch's Lines with a Local Extension.
•
Check your 'Dial Out Access' settings on the Local page under 'Extensions'
of the Software Configuration. If a Local Extension has not been given
'Direct Access' to your telephone lines, you must dial (81-88 or 9) to access
one of TalkSwitch's Lines.
Problem:
My PC attached (Internal or External) Modem cannot dial out.
•
If the extension to which your Modem is attached has not been given 'Direct
Access' to telephone lines, you will have to include a Line Hunt Group prefix
(81-88 or 9) before the number you are dialing. For more information
about Dial Out Access and changing your Modem's dial properties, see
section 3.2.9, "External modem telephone line access".
•
You may have to change your Modem's properties so that it waits for a
'dialtone' before it begins dialing your Dial Up Networking number. For
more information about changing your Modem's properties, see section
3.2.9, "External modem telephone line access".
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