Talkswitch DESKTOP PHONE SYSTEM, User Manual

Page 1: ...User Guide DESKTOP PHONE SYSTEM...

Page 2: ...e part of Centrepoint Technologies Inc No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information...

Page 3: ...9 2 2 Control Centre 10 2 3 Configuration 11 2 3 1 System Information 14 2 3 1 1 Telephone Lines 14 2 3 1 2 Line Hunt Groups 16 2 3 1 3 Fax Information 17 2 3 1 4 Local Extensions 18 2 3 1 5 Remote E...

Page 4: ...l Forwarding 62 3 3 1 The three ways to forward calls 62 3 3 2 Screening options for forwarded calls 63 3 4 Out of the Office Making Calls with Call Back and Call Bridge 64 3 4 1 Using Call Bridge 64...

Page 5: ...any other Power Adapter other than the one provided with the TalkSwitch 3 9 pin Serial Cable 4 6 RJ 11 Telephone Cable 2 5 Software CD This contains the configuration software that you can use to set...

Page 6: ...ickering Line 2 is ringing Pulsing Rapidly Line 2 is engaged by another device on the line Power Data On Solid TalkSwitch is powered on Flickering The PC connected via serial or USB port to TalkSwitch...

Page 7: ...a standard RJ 11 telephone jack such as telephones answering machines fax machines internal or external PC modems Once these devices are plugged in TalkSwitch will recognize them as Ext 111 Ext 112 Ex...

Page 8: ...Switch s Music on Hold feature This is a 1 8 3 5 mm phono jack Mono cables are recommended PA Connect to a P A system if you wish to use the external paging feature This is a 1 8 3 5 mm phono jack Mon...

Page 9: ...91 from an extension then reset TalkSwitch To return to Serial connection dial 90 and reset TalkSwitch The PF box in between E4 and L1 L2 represents power failure support In the event of a power failu...

Page 10: ...ne Telephone Option 1 Use it as one TalkSwitch extension Disregard the telephone s Line 2 jack plug in Connect the telephone s Line 1 plug in to any one of TalkSwitch s extension jacks You will still...

Page 11: ...imply connect the audio source via it s headphone output to the Music jack The Music jack requires a 1 8 3 5mm phono connector The PA jack can be connected to a P A System for external paging or to an...

Page 12: ...ation software system requirements PC running Windows 95 98 ME 2000 12 MB free hard disk space An available Serial or USB port 800 x 600 minimum video resolution If you are having problems retrieving...

Page 13: ...ion software see section 2 3 Note You cannot configure TalkSwitch by phone while the software is open Monitor Choosing Monitor brings up the TalkSwitch Monitor window The Monitor allows you to see a g...

Page 14: ...re The following screen will appear The configuration screen consists of 4 parts 1 Menu Items 2 Configuration Navigation Controls what is displayed in the configuration window 3 Configuration Window D...

Page 15: ...and returns to the Control Centre Menu Items Setup Set active mode Changes the current mode of operation Add Local Extension Allows you to easily configure a new Local Extension Add Remote Extension...

Page 16: ...Configuration Navigation Basic and Advanced When you first open the Configuration screen the default is the Basic view In the Basic configuration several features are hidden from view It doesn t mean...

Page 17: ...select a line and fill in the information For each line there is a status message Line detected at initialization indicating if TalkSwitch detected a line plugged into each of its line port If a line...

Page 18: ...ce from your line s since there is no way for TalkSwitch to handle a second call while it is handling the first call You may want to consider adding the Hunt Rollover service to your lines See Appendi...

Page 19: ...ontrolling outgoing call line selections These Line Hunt Groups are used by the Local Extensions Remote Extensions and when using the Call Bridge feature Each Hunt Group can support several line choic...

Page 20: ...er in the list If you don t have a line dedicated for inbound faxing select none If you do not see your fax number in the list make sure you have activated the appropriate line or Distinctive Ring num...

Page 21: ...space Whatever name is entered will appear on the Caller ID of another Local Extension during an intercom call Direct Line Access Direct line access allows you to configure the extension to access a...

Page 22: ...val Do Not Disturb functions and entering Command Mode To obtain internal dialtone from an extension which has Direct Line Access enabled dial Flash 4 after going off hook 2 3 1 5 Remote Extensions Wi...

Page 23: ...o that Remote Extension For example if you have an inexpensive long distance carrier setup for the lines in Hunt group 84 you may want to use this Hunt Group for your long distance Remote Extensions U...

Page 24: ...such as extension Ring Group 300 to ring your extension with a different ring pattern You then tell your colleagues to always choose extension 300 at the Auto Attendant or ask to be transferred to ext...

Page 25: ...hen click to move it to the right column Extensions to ring Repeat this process for each of the Extension Ring Groups activated If you wish to remove an extension from a Ring Group highlight that exte...

Page 26: ...ailbox or an announcement By default all Local Extensions are activated with a mailbox All activated general mailboxes will be accessible from any extension s Call Cascade sequence For more details on...

Page 27: ...button brings up a dialog screen which displays memory usage of the internal voice mailboxes including greeting time message time and number of messages Reset Mailbox Password Selecting this button b...

Page 28: ...music source to the Music jack and do not enable Music on hold the caller will hear both music and a beep sound when on hold Also when the caller makes a selection at the Auto Attendant to go to an e...

Page 29: ...Switching feature you must first activate it by clicking Use Automatic Mode Switching Next set the start times for each mode If you want TalkSwitch to change modes more than twice in one day you can...

Page 30: ...an be recorded from any Local Extension or remotely using touch tone commands Recording Auto Attendant messages using touch tone commands Pick up any Local Extension or dial into TalkSwitch and at the...

Page 31: ...he Auto Attendant message 2 Once the Auto Attendant is playing use the same keypad commands as you would from a TalkSwitch extension in the Recording Auto Attendants using touch tone commands section...

Page 32: ...s are detected by what s called a CNG tone If a fax machine sends this tone while trying to establish a connection to a fax machine connected to TalkSwitch TalkSwitch will handle the call accordingly...

Page 33: ...Selecting this button displays a dialog box showing the instructions on how to erase an Auto Attendant using a telephone It is a good idea to erase any unused Auto Attendants since they share the sam...

Page 34: ...swers The caller will always hear one more ring than the number of rings you select since TalkSwitch uses the first ring to determine the ring type and support Caller ID information Ring extensions on...

Page 35: ...r calls immediately this section does not require configuration and will be greyed out If the Auto Attendant is set to answer after 1 or more rings you can then con figure when specific extensions wil...

Page 36: ...queue caller or hang up For more information on these features see chapter 3 0 Using TalkSwitch 2 No answer at ext routing options when this extension does not answer after a specified number of ring...

Page 37: ...inging and Hang up is considered an end of call option Note as well that the last line in the Cascade sequence only allows the choice of an end of call option This is done so the chance of a caller be...

Page 38: ...for these modes are set up in the Modes tab For Remote Extensions there are 3 different Call Cascade options For each of these options you can control how and where you want the incoming call to the...

Page 39: ...icemail Announcement Auto Attendant or hang up If you select stay connected you will notice that the Call Cascade options are greyed out TalkSwitch can only control forwarded calls when prompting is e...

Page 40: ...you can control how and where you want the incoming call handled with up to 3 cascade destinations available You can set up the Call Cascade sequences for both Modes the scheduling for these modes are...

Page 41: ...idge act as your personal long distance operator Whether you are across town or around the world you can place calls from your home office telephone line s accessing your long distance savings plan Ca...

Page 42: ...nce of entering or changing your Call Back telephone number and message each time Call Back is activated To use Prompted Call Back activation simply dial your home office telephone number When the Aut...

Page 43: ...number Enter the dialing prefix including any required pauses or feature keys such as or The corresponding key for inserting a 2 second pause is the comma For example if you want to disable Call Waiti...

Page 44: ...red during a Call Back For example you may want to say Please transfer this call to Bob in room 307 When the hotel receptionist gets the Call Back and hears this message they will know to transfer the...

Page 45: ...ault prefix is the key To enter a in a dialing string you will need to dial for a 2 second pause dial 0 and for a dial When you have completed the entire dial string you need to dial 2 3 3 2 Prompted...

Page 46: ...nd when TalkSwitch calls you back you will be prompted to input the password to accept Call Back to access Call Bridge or any TalkSwitch extension Use Announced message As with described in the Auto C...

Page 47: ...efix The default prefix is the key To enter a in a dialing string you will need to dial for a 2 second pause dial 0 and for a dial When you have completed the entire dial string you need to dial 2 3 3...

Page 48: ...ng Call Bridge by itself not when used in conjunction with Call Back 2 3 4 Options 2 3 4 1 Administrator Password This tab allows you to set up the Administrator password for TalkSwitch The Administra...

Page 49: ...ogies 2 3 4 2 Audio Controls This section deals with the adjustment of volume and system gain controls All the controls on this page update TalkSwitch in real time This allows you to adjust levels dur...

Page 50: ...the characteristics of each line may vary Line Bridge Amplification This section deals with the volume of conversations when bridged across two lines This includes calls forwarded to Remote Extensions...

Page 51: ...considered the equivalent of the Flash or Link action at a Local Extension By default the prefix is Example Let s say you receive a call on a phone in your home that is not an extension of TalkSwitch...

Page 52: ...etting up TalkSwitch behind an existing PBX 1 Connect the PBX extension to one of TalkSwitch s Line jacks You may do this with all your TalkSwitch lines 1 PBX extension per line depending upon how man...

Page 53: ...during intercom calls If your Caller ID unit telephone does not support the name option you can choose to have TalkSwitch send the number only Prompt function key options Some phone cards and phone s...

Page 54: ...voicemail messages being left on TalkSwitch you can connect a speaker to the PA output and select Play Voicemail prompts and recordings through PA When a caller goes to voicemail you will hear your gr...

Page 55: ...a caller on hold then quickly retrieve them The Double Flash time values signify the maximum time between two flashes that TalkSwitch will recognize as an intended flash to the CO When two flashes ar...

Page 56: ...want to use the options 1 2 and 3 for any of the Auto Attendants you can set the option to 4 seconds This pretty much guarantees that callers will have more than enough time to dial all 3 digits of an...

Page 57: ...wer after at least 1 ring to give TalkSwitch a chance to capture the Caller ID information 3 2 In the Office Making and Receiving Calls 3 2 1 Making calls from a Local Extension Placing Intercom calls...

Page 58: ...cade options by pressing or hanging up Call Pick Up Call Grab To intercept a call that is ringing at another Local Extension before the Auto Attendant has engaged pick up your handset and at the TalkS...

Page 59: ...to complete the transfer and get internal dialtone The caller will immediately be taken off hold and connected with the receiving extension If the person at the receiving extension does not wish to t...

Page 60: ...other Local Extension by pressing and the appropriate Park Orbit If you have the External Paging option enabled on TalkSwitch you may choose to announce over the P A system by pressing 0 that there is...

Page 61: ...hold at your extension you will hear a Call Waiting beep in your ear every 45 seconds If you want to rotate through queued callers dial Flash then 7 The caller you are speaking to will be placed on ho...

Page 62: ...kSwitch Phones connected in parallel with TalkSwitch will always ring at least once before TalkSwitch starts ringing its extensions or the Auto Attendant answers the call This occurs because TalkSwitc...

Page 63: ...software and change the setting in the Manual Transfer tab under Options 3 2 9 External modem telephone line access If your external modem has been attached to TalkSwitch as an extension you can conf...

Page 64: ...rward calls 1 Automatic call forwarding The Auto Attendant can automatically forward office calls to your call forwarding telephone number s Remote Extensions This is done by using the Auto Attendant...

Page 65: ...asks the caller to hold and dials your call forwarding telephone number When you answer the forwarded call TalkSwitch plays a pre recorded prompt identifying the call as having been forwarded from you...

Page 66: ...itch s Lines Main or Distinctive Ring When the Auto Attendant answers select a Hunt Group 81 88 or 9 or Same Line Connect 80 You will then be asked to supply your Account password to receive dial tone...

Page 67: ...e Local Extensions Remote Extensions and Extension Ring Groups Voicemail Configuration settings Using Call Back involves 3 easy steps 1 You call your TalkSwitch telephone number to activate Call Back...

Page 68: ...ays to accept a Call Back from TalkSwitch 1 Call Back is normally accepted by answering the call and pressing then if required entering your password This option is used when you have a direct line to...

Page 69: ...to any particular extension 3 5 2 Accessing a Voice mailbox When a new message is left at a Local Extension mailbox TalkSwitch will play stutter dial tone to that extension when the handset is picked...

Page 70: ...e music played to the callers will be provided by whatever source you have connected to the MUSIC jack If you ENABLE Music on Hold and have an audio device plugged into the back of TalkSwitch 1 When c...

Page 71: ...s 3 Way Calling Conference service to activate TalkSwitch s Call Forwarding callers will not hear your music when being forwarded to a Remote Extension When calls are forwarded the caller is put on h...

Page 72: ...r TalkSwitch by disk or by visiting our website at www talkswitch com and downloading an update from the Support area Step 1 The first step is to select and download the proper update file from the Ce...

Page 73: ...e than one bin file select the most recent file the one with the highest number Highlight the newest firmware file then click the Open button The final stage of the update process will take approximat...

Page 74: ...phone Company Calling Services Appendix C Quick Commands and DTMF Functions Appendix D Safety Precautions and Regulatory Information Appendix E TalkSwitch One Year Warranty Appendix F Return Policy Ap...

Page 75: ...between 9 00 a m and 5 00 p m EST Please have the following information available when you call a Your e mail address and telephone number b The serial number located on the bottom of TalkSwitch and...

Page 76: ...y TalkSwitch Make sure your TalkSwitch is turned on and plugged into a working power outlet Then select Retrieve settings available under the File menu in the Configuration Software Make sure the seri...

Page 77: ...s currently being configured Try resetting TalkSwitch It is possible that the software did not close properly and as a result TalkSwitch still thinks it is in configuration mode Problems that may occu...

Page 78: ...extensions Make sure your extensions are plugged into the extension jacks on the back panel of TalkSwitch instead of your telephone wall jacks Music on Hold Problem Callers hear music and ringing whe...

Page 79: ...t internal dial tone Call Hold Problem Unable to place calls on hold Calls are disconnected Extensions that have been given Direct Access to Telephone Lines cannot use TalkSwitch s Call Hold feature T...

Page 80: ...ndant is too loud and as a result is overpowering the CNG tone effecting detection You may want to lower the volume level of the Auto Attendants Other Possible Local Extension Problems Problem I am un...

Page 81: ...g properly Also check to make sure the ringer is turned on for your phone Problem Extension s ring but there is no caller This can occur when a caller hangs up after the Auto Attendant has begun to pl...

Page 82: ...Personal Ringing Ring Plus Smart Ring Service Special Ring or Customized Ringing TalkSwitch can detect Distinctive Ring telephone numbers and use them to route incoming calls automatically TalkSwitch...

Page 83: ...hunting Sequential and Circular Sequential hunting starts at the number dialed and ends in the last number in the assigned Group Circular hunting hunts all the lines in the hunting Group regardless o...

Page 84: ...Single and Double Flash do TalkSwitch and the above mentioned systems services use Flash to activate their calling features TalkSwitch therefore needs a way to tell which or whose features you want t...

Page 85: ...Message 2 63 Record Auto Call Back Announced Message 3 64 Record Auto Call Back Announced Message 4 65 Record Prompted Call Back Announced Message 06x Erase Call Back Announced Message x 1 to 5 71 Pla...

Page 86: ...mail retrieval access Completes a transfer and returns to internal dialtone or disconnects TalkSwitch from external dial tone and gives internal dial tone External P A Access Notes Direct dial from di...

Page 87: ...all on hold then assign a parking space 500 509 Direct dial 500 509 from dial tone to pick up a parked call Press flash to put the first caller on hold dial another extension or external number then p...

Page 88: ...h an external phone number Functionality similar to a Local Extension Dials Extension Ring Groups 10 in total for the entire system Mapped to Local Extensions s with specific fall through options User...

Page 89: ...TalkSwitch in a high humidity environment 4 Heat Never place TalkSwitch near heat sources such as radiators floor registers or direct sunlight 5 Power Supply The equipment should only be connected to...

Page 90: ...te radio frequency energy and if not installed and used in accordance with these instructions may cause harmful interference to radio communications However there is no guarantee that interference wil...

Page 91: ...t the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system...

Page 92: ...sconnection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities equipment operation...

Page 93: ...s sold by the original end user purchaser or to any product with an altered or defaced serial number Incidental and consequential damages caused by malfunction defect or otherwise and with respect to...

Page 94: ...rvice you must retain proof of purchase and contact your reseller for warranty details If you fail to provide proof of purchase your reseller and Centrepoint Technologies will not be able to provide y...

Page 95: ...us to expedite your repair 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include the WRA number obtained from Centrepoint Technologies or your reseller...

Page 96: ...able when you call 2 Include a copy of your proof of purchase and a written explanation of the reason for the return this will allow us to expedite your refund 3 Attach the shipping label to the exter...

Page 97: ...event of a power return all TalkSwitch features and capabilities will be re established Mode Scheduling and Power Interruptions Mode Scheduling and Power Interruptions When the power supply to TalkSwi...

Page 98: ...e TalkSwitch s electronic attendant A self recorded message that greets and directs callers to select an extension number based on information provided in the message BPS Bits Per Second A measure of...

Page 99: ...a format that requires less space than usual Compression saves transmission time capacity and storage space Computer Telephony Integration Refers to systems that enable a computer to act as a call cen...

Page 100: ...ing Service Special Ring or Customized Ringing Driver A program that controls a device Every device whether it is a printer disk drive or keyboard must have a driver program A driver acts like a trans...

Page 101: ...TalkSwitch s telephone numbers letting the call ring at least once and then hanging up Intercom A dedicated voice service within a specified user environment TalkSwitch offers intercom capabilities be...

Page 102: ...into digital Modem External A separate self contained unit which attaches to your PC via a Serial Port or USB port Modem Internal Modems that come as an expansion board that can be inserted into a va...

Page 103: ...Registered Jacks 45 is a technical term for a telephone jack that supports 8 conductors and is used generally for Networking applications Prompted Call Back Allows you to activate Call Back by dialin...

Page 104: ...htone telephone Telephone Wall Jack A wall outlet for a standard telephone jack Terminal Adapter A device that allows analog devices to be used on ISDN digital lines Terminal Adapters are somewhat sim...

Page 105: ...o output options 51 Auto Attendant 27 Auto Attendant Message 29 103 Auto Call Back 39 40 66 Automatic call forwarding 62 Automatic mode switching 26 69 Back Panel 3 Busy at extension 33 35 37 Calibrat...

Page 106: ...ne 6 FCC 92 105 Firmware 70 106 Flash activated service 15 Flash button 106 Flash EPROM 106 Flash lengths 52 Flash upgrade 10 Front panel 2 General mailbox activation 23 General mailboxes 67 greeting...

Page 107: ...emote Extensions 19 35 Remote mailbox activation 23 Reset mailbox password 24 Retrieve settings 12 Return Policy 99 Ring extensions only no Auto Attendant is played 31 Ring pattern 22 RJ 11 108 Routin...

Page 108: ...me Line Connect 20 View Auto Attendant memory usage 30 View Mailbox data 24 Virtual extension 109 Voice mailboxes 23 67 Voicemail 23 67 83 Voicemail manager 13 Warranty 95 Warranty service 96 114 Talk...