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OPTION 3: AUTOMATIC DETECTION VIA THE AUTO ATTENDANT
The Auto Attendant can detect incoming fax calls and route them accordingly. To enable
this, an Auto Attendant must answer all incoming calls with your pre-recorded message.
It will listen for a CNG tone to determine if the call is an incoming fax. If so, the call
is routed to the fax machine, otherwise the call follows your Call Handling settings.
You must create an Auto Attendant to use this method.
Advantages:
Calls are automatically handled for you, no distinctive ring service
required, no listening to ring patterns.
Incoming phone lines are shared between all phones and faxes making better use of
your resources.
Disadvantages:
Older fax machines do not emit a CNG tone, therefore the auto attendant
can not detect them as an incoming fax.
NOTE: If your auto attendant volume is set too high, or if your telephone lines are
noisy, the auto attendant may have difficulty detecting the incoming CNG tone, and
therefore not route the call to the fax machine.
Which Option Do You Prefer?
Option
Complete This Step Only
Option 1 : Dedicated Fax Line
Step 2
Option 2 : Distinctive Ring
Step 3
Option 3 : Auto Detection via Auto Attendant
Step 5
DEDICATED FAX LINE
Connect the fax machine directly to
the incoming fax line. The remaining
incoming lines can be connected to
TalkSwitch via jacks L1 to L4 (L1 to L2
for TalkSwitch 24-CA). The local phone
extensions are connected to jacks E1
through E8 (E1 to E4 for TalkSwitch 24-CA).
W W W.T A L K S W I T C H . C O M
2
C O N F I G U R I N G F A X D E T E C T I O N
Before installing TalkSwitch, both phones and faxes
are on dedicated lines.
After installing TalkSwitch, all incoming calls are answered by the auto attendant.
The auto attendant then directs the call to the fax or local phone extensions.
Fax Machine connected directly to an incoming line.
Incoming Lines connected to TalkSwitch to be shared
among internal extensions.
TalkSwitch 48-CA and 48-CVA with dedicated fax line.
