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Talkswitch TALKSWITCH 48-CVA, Installation And User Manual

The Talkswitch TALKSWITCH 48-CVA is a versatile communication system designed for small businesses. For detailed instructions on installation and setup, download the free Installation And User Manual from 88.208.23.73:8080. This comprehensive manual will guide you through the process of setting up and using your new Talkswitch system effectively.

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Fax Information  . . . . . . . . . . . . . . . . .30
Fax Machine  . . . . . . . . . . . . . . . . . . . . .5
FCC  . . . . . . . . . . . . . . . . . . . . . .124, 139
Firmware . . . . . . . . . . . . . . . . . . . . . .139
Flash button  . . . . . . . . . . . . . . . . . . .139
Flash Lengths  . . . . . . . . . . . . . . . . . . .73
Front Panel  . . . . . . . . . . . . . . . . . . . . . .2
General mailboxes  . . . . . . . . . . . . . . .91
Greeting options  . . . . . . . . . . . . . . . . .92
Home phone  . . . . . . . . . . . . . . . . . . .139
How to use Call Bridge  . . . . . . . . .67, 96
Hunt Group Restriction  . . . . . . . . . . .87
Hunt or Rollover . . . . . . . . . . . . . . . .116
Hunt/Rollover  . . . . . . . . . . . . . . . . . . .27
Intercom  . . . . . . . . . . . . . . . . . . . . . .140
Internal clock setting  . . . . . . . . . . . . .72
Internal Voicemail System  . . . . . . . . .90
LAN PORT  . . . . . . . . . . . . . . . . . . . . . . .3
LED lights  . . . . . . . . . . . . . . . . . . . . . . .2
Line Hunt Groups  . . . . . . . . . . . . . . . .29
Link button  . . . . . . . . . . . . . . . . . . . .140
Local Extensions . . . . . . . . . . . . . .31, 55
Local Extensions mailboxes . . . . . . . .91
Make another call  . . . . . . . . . . . . . . .96
Making and Receiving Calls  . . . . . . .80
Manual call forwarding  . . . . . . . . . . .88
Manual Mode Switching  . . . . . . . . . .95
Memory Usage  . . . . . . . . . . . . . . . . . .18
Memory Slot  . . . . . . . . . . . . . . . . . . . . .4
Menu Items . . . . . . . . . . . . . . . . . . . . .17

File  . . . . . . . . . . . . . . . . . . . . . . . . . .18
Help  . . . . . . . . . . . . . . . . . . . . . . . . .19
Setup  . . . . . . . . . . . . . . . . . . . . . . . .18
Utilities . . . . . . . . . . . . . . . . . . . . . . .18

Miscellaneous  . . . . . . . . . . . . . . . . . . .71
Mode Switching  . . . . . . . . . . . . . .44, 95
Modes   . . . . . . . . . . . . . . . . . . . . .43, 140
Monitor  . . . . . . . . . . . . . . . . . . . . . . .140
Music . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Music-on-hold  . . . . . . . . . . . . . . .37, 94
No answer at ext.  . . . . . . . . . .56, 58, 60
Non-detection of disconnect-clear  . . .74
Open File . . . . . . . . . . . . . . . . . . . . . . .18
Options  . . . . . . . . . . . . . . . . . . . . .20, 68
PA  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Parallel phone  . . . . . . . . . . . . . . . . . .86
Park Orbit  . . . . . . . . . . . . . . . . . . . . . .82
Password on Call Back  . . . . . . . . .63, 66
PBX  . . . . . . . . . . . . . . . . . . . . . . .71, 141
PBX extension length  . . . . . . . . . . . . .71
Personal options  . . . . . . . . . . . . . . . . .93
Placing calls on Hold  . . . . . . . . . . . . .81
Placing Intercom calls  . . . . . . . . . . . .80
Play Auto Attendant  . . . . . . . . . . . . . .51
Power  . . . . . . . . . . . . . . . . . . . . . . . . . .4
Power Interruptions  . . . . . . . . . . . . .135
Power/Data  . . . . . . . . . . . . . . . . . . . . . .2
Prompt  . . . . . . . . . . . . . . . . . . . . . . .141
Prompted Call Back  . . . . . . . .62, 65, 97
Quick Commands . . . . . . . . . . . . . . .119
Record Instructions  . . . . . . . . . . . . . .49
Recording Auto Attendant messages  .45
Regulatory Information  . . . . . . . . . .123
Remote Extension mailboxes  . . . . . .91
Remote Extensions . . . . . . . . . . . .33, 57
Return Policy  . . . . . . . . . . . . . . . . . .131
Ring extensions only (no Auto
Attendant is played  . . . . . . . . . . . . . . .51
RJ-11  . . . . . . . . . . . . . . . . . . . . . . . . .141
Routing options  . . . . . . . . . . . . . . . . .55
Safety Precautions  . . . . . . . . . . . . . .123
Save to file  . . . . . . . . . . . . . . . . . . . . .18
Save to TalkSwitch  . . . . . . . . . . . . . . .18
Screened Transfer  . . . . . . . . . . . . . . . .82
Screening options  . . . . . . . . . . . . . . . .88
Serial . . . . . . . . . . . . . . . . . . . . .4, 6, 106
Service  . . . . . . . . . . . . . . . . . . . . . . . .126
Set Ring Group  . . . . . . . . . . . . . . . . . .36
System Information  . . . . . . . . . . .19, 21
system requirements . . . . . . . . . . . . . .15
TalkSwitch CD  . . . . . . . . . . . . . . . . . .15
TalkSwitch Memory cards  . . . . . . . . .45
Telephone Company Calling 
Services  . . . . . . . . . . . . . . . . . . . . . . .115
Telephone Company Voicemail  . . . . .27
Telephone Lines  . . . . . . . . . . . . . .25, 50
Time Scheduler . . . . . . . . . . . . . . . . . .95
Touchtone phone  . . . . . . . . . . . . . . .107
Transferring calls  . . . . . . . . . . . . . . . .81
Transferring from a Home phone  . . .70

146

TalkSwitch User Manual

TS manual 11th ED_CVA_v11_CD_Release.qxd  7/13/2004  3:36 PM  Page 146

Summary of Contents for TALKSWITCH 48-CVA

Page 1: ...Installation and User Guide DESKTOP PHONE SYSTEM TalkSwitch 48 CVA v3 10...

Page 2: ...y commitment on the part of Centrepoint Technologies Inc No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recordi...

Page 3: ...t s included with TalkSwitch 1 2 2 Front Panel Descriptions 2 2 3 Back Panel Descriptions 3 The TalkSwitch 48 CVA 3 2 4 Plugging into the Back Panel 5 2 4 1 Attaching telephone lines to TalkSwitch lin...

Page 4: ...l 39 3 3 2 3 General Voicemail 40 3 3 2 4 Global Settings 41 3 3 3 Call Handling 43 3 3 3 1 Modes 43 3 3 3 2 Auto Attendant 44 3 3 3 3 Telephone Lines 50 3 3 3 4 VoIP Lines 52 3 3 3 5 Local Extensions...

Page 5: ...from a Remote Extension 88 4 3 3 Screening options for forwarded calls 88 4 3 4 Calls over VoIP with SIP phones and Gateways 90 4 4 Using the TalkSwitch Voicemail System 90 4 4 1 Activating Voice mail...

Page 6: ...la ar r p ph ho on ne e c ca al ll l Under the right conditions VoIP calls can sound as good or even better than regular phone calls Voice quality is affected by numerous issues including how it is co...

Page 7: ...rk k s st ta ay y u up p To ensure a reliable network connection all elements of the VoIP network should be connected to back up power supplies UPS These elements might include LAN switches routers f...

Page 8: ...correct pro tocol information are able to enter a company s network A VPN is very useful for providing employees with remote access to the company net work without compromising security Encryption ca...

Page 9: ...c ct t d do oe es s t th hi is s h ha av ve e o on n V Vo oI IP P A Static IP Address is an address that is permanently assigned to a device Typically a Static IP Address has to be assigned by the net...

Page 10: ...se their service But the basic idea is that you will receive an address something like myname homeip net which points to your IP address something like 209 210 230 140 This is important for loactions...

Page 11: ...that a computer or device can support multiple appli cations or streams of simultaneous data communication Each stream or application uses a unique port number You can think of it like mailing a lett...

Page 12: ...n a an n a ar re ea a w wh he er re e e el le ec ct tr ri ic ca al l s st to or rm ms s o oc cc cu ur r r re eg gu ul la ar rl ly y w we e r re ec co om mm me en nd d t th ha at t y yo ou u p pr ro o...

Page 13: ...ngaged by a device that is sharing the line with TalkSwitch Power Data On Solid TalkSwitch is powered on Flickering The PC connected via Serial or USB to TalkSwitch is either sending or retrieving inf...

Page 14: ...This is a 1 8 3 5 mm phono jack Mono cables are recommended If you have multiple TalkSwitch units on a LAN you will need to provide a connection from each TalkSwitch to the PA Amplifier LAN PORT You c...

Page 15: ...TalkSwitch to your PC MEMORY SLOT Located on side of box used to expand internal memory for Voicemail and Auto Attendant messages TalkSwitch Memory cards can be purchased from your local TalkSwitch r...

Page 16: ...ine answering machine or modem to TalkSwitch s extension jacks Multiple devices can be connected to each extension jack by chaining them together or using a line splitter To attach a single line corde...

Page 17: ...while on hold Simply connect the audio source via its headphone output to the Music jack The Music jack requires a 1 8 3 5mm mono phono connector If you have more than one TalkSwitch connected to a L...

Page 18: ...e the TalkSwitch configuration software These may include Palm Pilot Hot Sync TalkWorks digital camera software These programs tend to hold onto COM ports making them unavailable for any other program...

Page 19: ...me If you leave the software open for longer than 1 hour TalkSwitch will automatically unlock itself to allow configuration changes 2 5 Using 2 or more TalkSwitch units on a LAN If you have only one T...

Page 20: ...a new Unit ID needs to be chosen Select an available Unit ID between 2 and 4 Next the system should indicate that the update was successful and the front panel lights should stop flashing after severa...

Page 21: ...e they are global to the entire system It doesn t matter if there is one or four TalkSwitch units on a LAN there will always be 10 Extension Ring Groups with the extension numbers 300 309 2 5 5 Keepin...

Page 22: ...ortunity for all inbound calls to connect across the LAN if required Auto Attendants There are a total of 9 Auto Attendants that are shared by all units on the LAN When an Auto Attendant is recorded o...

Page 23: ...eam bandwidth as being available In this case you could safely support 2 simultaneous G 711 calls or 4 simultaneous G 726 calls or 10 simultaneous G 729 calls These estimates do not factor in other da...

Page 24: ...N IP address changes so that it can properly update SIP messages 2 6 3 The Local Area Network To share voice and data properly your network requires an Ethernet switch A switch in effect isolates the...

Page 25: ...ow the instructions on the screen If you are installing on a Windows XP machine do not enable Windows 98 compatibility mode for the TalkSwitch software The TalkSwitch software can also be downloaded f...

Page 26: ...ct via Network If TalkSwitch is connected on the same LAN as the PC being used to configure the system then use this option Ensure your network cable is properly connected and the top green LED is on...

Page 27: ...onfiguration Navigation Controls what is displayed in the configuration window 3 Configuration Window Displays configuration information 4 Resize Grabbing this corner by left clicking on the mouse all...

Page 28: ...s Retrieves settings from TalkSwitch connected to the PC Update Firmware This action locks the system down and then proceeds with updating the firmware once all calls have terminated For more details...

Page 29: ...all the configuration topics within folders The following is a brief description of each configuration folder About TalkSwitch This tab displays version information about the TalkSwitch software firmw...

Page 30: ...tch units or a PC connected to the same LAN as the TalkSwitch units When 2 or more TalkSwitch units are connected to the same LAN they are designed to act like a single phone system For example if you...

Page 31: ...name can be assigned The name can also be configured to appear as Caller ID information for all outgoing calls System Password To activate the use of a system password enter a 4 to 8 digit password Th...

Page 32: ...HCP server present the following fields need to be filled in if you plan on using the VoIP capabilites of the TalkSwitch 48 CVA Box X IP Address Assign an available static IP address to each TalkSwitc...

Page 33: ...d DNS information Press this button to instantly apply the settings In the Public IP Address section Type of public IP address for Internet Connection Select dynamic if your public IP address is a dyn...

Page 34: ...egister with the SIP Server location To facilitate calling between TalkSwitch locations we recommend that you use TalkSwitch location codes 250 299 as phone numbers for each of your VoIP Lines Ensure...

Page 35: ...t have the same group name filled in if authentication is required from the Proxy Registrar Server Password If this location is the Proxy Registrar and you have enabled authentication then assign a pa...

Page 36: ...he distinctive ring If you want Distinctive Ring numbers handled the same way as your Main number do not place a check mark in the box Next enter the Distinctive Ring telephone number for each of the...

Page 37: ...heir call to the Remote Extension Call Waiting Check this box if you have Call Waiting service on the current line It is strongly recommended that you remove this service from your line s since there...

Page 38: ...ssigned to each VoIP line for internal calling Phone numbers need to be assigned so that inbound VoIP calls can be handled according to the configuration parameters set for VoIP lines under the Call H...

Page 39: ...se Line Hunt Groups are used by the Local and Remote Extensions and when using the Call Bridge feature Each Hunt Group can support several line choices and will attempt to grab an available line in th...

Page 40: ...where the extension is connected to minimize network traffic between units 3 3 1 7 Fax Information The information in this tab helps configure TalkSwitch to handle faxes If you have a dedicated fax li...

Page 41: ...re automatically configures the incoming call handling properties for that line to ring only the fax extension you have specified 3 3 1 8 Local Extensions Local Extensions are phones or devices connec...

Page 42: ...irectory listing used by the Auto Attendant The person using that extension must also record their name for the directory by following the instructions below the name fields The name entered will also...

Page 43: ...d di ia al l F Fl la as sh h a af ft te er r g go oi in ng g o of ff f h ho oo ok k Hunt Group Access This is used if you want to permit or restrict specific Hunt Group access to the extension Click...

Page 44: ...9 space comma dash and Last Name First Name Enter the first and last name of the person associated to the extension The last name is required if the person is to be included in the Dial by Name direc...

Page 45: ...p chosen in the Connect using section If you have a Transfer and clear service on your line s and want to have TalkSwitch clear lines after forwarding calls to Remote Extensions you will need to enabl...

Page 46: ...be for Technical Support ringing extensions 115 and 116 Identify types of calls by different ring patterns You are the president of a company and you don t want to handle calls from the general publi...

Page 47: ...r you would like callers to hear ringing or if you have a music source connected music while they are being transferred Note If you connect a music source to the Music jack and do not enable Music on...

Page 48: ...ses only and prevent callers from recording messages then check the Play announcement only box Remote Phone Notification If you want to be notified at another location when new messages arrive you can...

Page 49: ...n If attempt unsuccessful These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt You can also specify the...

Page 50: ...rt the attempt then follow the parameters listed in the next section If attempt unsuccessful These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it w...

Page 51: ...ol how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt You can also specify the time interval between attempts 2 3 2 4 Global Se...

Page 52: ...e system pages or calls your remote phone for every new message received in voicemail or only the first new mes sage received in voicemail Remove blank and hang up messages automatically Enable this o...

Page 53: ...at different times For example you may want calls handled one way during business hours and another way for non business hours Modes can be switched either manually or automatically with the use of Au...

Page 54: ...dant The Auto Attendant greets callers and tells them which number s they should press on their telephone keypad to reach a particular extension person message or department Callers can also directly...

Page 55: ...y copied to all the other TalkSwitch units on the same LAN This feature helps reduce network traffic and allows any system to continue functioning even if another unit loses power or is disconnected f...

Page 56: ...need to enter this password after you hit the first time to enter command mode Recording Auto Attendants from an out of office phone 1 Dial into TalkSwitch and wait for the Auto Attendant message 2 On...

Page 57: ...ions such as press 1 for English 2 for Spanish Then you configure option 1 to go to auto attendant 2 English version and option 2 to go to auto attendant 3 Spanish version q qu ue eu ue e a at t r ri...

Page 58: ...l fax machines emit a CNG tone and as a result TalkSwitch will not be able to detect those fax calls and route them to the fax machine To guarantee the reception of every fax we recommend the use of a...

Page 59: ...can adjust the playback volume on the Audio Controls page located under Options Load Auto Attendant Selecting this button displays a dialog box with instructions on how to load an Auto Attendant using...

Page 60: ...messages that can be deleted to free more memory 3 3 3 3 Telephone Lines This section deals with how TalkSwitch will handle incoming calls based on the incoming line and ring cadence distinctive ring...

Page 61: ...ing has been recorded for Auto Attendant 9 At internal dial tone you can dial and password if required 049 to ensure nothing is there 2 Configure the If no selection is made after x seconds option to...

Page 62: ...uto Attendant answers If no Auto Attendant is chosen to answer on the specified line then you can specify when particular extensions will ring up to 9 rings Remember that no calls will go to voicemail...

Page 63: ...ing has been recorded for Auto Attendant 9 At internal dial tone you can dial and password if required 049 to ensure nothing is there 2 Configure the If no selection is made after x seconds option to...

Page 64: ...t require configuration and will be greyed out If the Auto Attendant is set to answer after 1 or more rings you can then con figure when specific extensions will ring before the Auto Attendant answers...

Page 65: ...p on the Modes tab Even if a call is manually transferred to a Local Extension that is busy TalkSwitch will follow the Call Cascade options for that extension For Local Extensions there are 4 differen...

Page 66: ...eature The Do not Disturb feature is toggled on or off by dialing 62 from a Local Extension handset Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group...

Page 67: ...ncoming Call Cascade options for the Remote Extensions The Call Cascade routing options are only engaged if the extension is chosen from the Auto Attendant or if a call is manually transferred to the...

Page 68: ...any voicemail or system prompt 3 Answered at ext routing options when this extension rejects a call With Remote Extensions you have the choice between two different Call Screening methods play accept...

Page 69: ...routing options for Ring Groups The Call Cascade routing options are only engaged if the Ring Group has been chosen from the Auto Attendant or if a call has been manually transferred to the Ring Group...

Page 70: ...ecord their name When you answer the call at a Ring Group extension it will announce the caller by playing their recording at which time you can choose to accept the call by pressing or reroute the ca...

Page 71: ...any TalkSwitch extension voice mailbox or use Call Bridge to make calls around the globe just as if you were sitting in your own office There are two ways to activate Call Back 1 Auto Call Back Auto...

Page 72: ...telephone number where you would like TalkSwitch to call you b Record an Announced message if required Call Back will be activated right after you initiate Prompted Call Back and hang up It is import...

Page 73: ...nd a 4 second pause to wait for the new dialtone before dialing the actual long distance phone number This saves you the hassle of having to enter the same prefix every time you want to set up an Auto...

Page 74: ...h unit as the account If you need to configure and or record an Announced Message from a remote location and do not have the Auto Attendant set to answer this Call Back line you can call your Call Bac...

Page 75: ...ck from out of the office you may change this number before initiating a Prompted Call Back This is the benefit of Prompted Call Back you do not need to preset the number before you leave the office U...

Page 76: ...Use Announced message As was described in the Auto Call Back section this option is recommended if the number TalkSwitch will be calling back is to a hotel or a location where somebody else will be a...

Page 77: ...alkSwitch from any out of office telephone 2 At the Auto Attendant message dial the Hunt Group you know you have the account password for let s say it s 9 the default you will then be prompted for the...

Page 78: ...his section deals with the adjustment of volume and system gain controls All the controls on this page update TalkSwitch in real time This allows you to adjust levels during a conversation without hav...

Page 79: ...ps bandwidth If for example you have a lite version of a broadband service then you would not have enough bandwidth to support G 711 approximately 100Kbps bandwidth or G 726 approximately 50Kbps bandw...

Page 80: ...to perform the action The transfer prefix wakes up TalkSwitch and can be considered the equivalent of the Flash or Link action at a Local Extension By default the prefix is Example Let s say you recei...

Page 81: ...ws you to turn this function off Call Back ring return You can adjust the number of rings during a Call Back session before TalkSwitch disengages the Call Back i e hangs up Depending upon the situatio...

Page 82: ...the PBX extension length to be 3 digits and let s say John Doe s extension is 111 on the PBX the Auto Attendant should say To speak with John Doe press 7111 Now when 7111 is dialed TalkSwitch puts the...

Page 83: ...cepting a Flash signal at a Local Extension is between 200 ms and 800 ms Most phones emit a 600 ms Flash signal when the Flash or Link button is pressed Transmitted Flash Length This option controls t...

Page 84: ...Adjustments Since TalkSwitch allows callers to dial 100 200 300 series extensions and 400 series mailboxes and also allows fall through options for the single digits 1 2 3 4 and 5 at the Auto Attenda...

Page 85: ...Support if you are having problems with TalkSwitch answering the lines and playing the Auto Attendant 3 3 5 5 Troubleshooting Advanced DTMF Detection If callers are complaining of being misdirected w...

Page 86: ...h When someone at the extension hangs up the handset bounces slightly to cause a flash signal to be seen by TalkSwitch before the hang up As a result TalkSwitch puts the line on hold To help with this...

Page 87: ...2 For details on configuring TalkSwitch to answer calls using Auto Attendants see section 3 3 2 3 When calls are answered by an Auto Attendant callers can dial any Local Extension 1xx Remote Extensio...

Page 88: ...t in the case of a Remote Extension Intercom call where the phone will ring as usual or if a Ring Group has a ring cadence other than normal I In nt te er rc co om m c ca al ll ls s d do o n no ot t f...

Page 89: ...ou have multiple callers on hold or in queue at your extension you can press flash 7 to retrieve callers on a first in first out basis If you use the Hold button on a regular phone you will not be abl...

Page 90: ...tr ra an ns sf fe er r o ot th he er rw wi is se e t th he e c ca al ll ls s w wi il ll l b be e d di is sc co on nn ne ec ct te ed d If the person at the receiving extension does not wish to take th...

Page 91: ...lowing prompts followed by music if enabled while they are on hold If the call came from the Auto Attendant and the extension has a voice mailbox The extension you have reached is currently busy If yo...

Page 92: ...elay gives you time to make a new call or activate Do not Disturb as a log out option After your extension rings 5 times it will ring once every 16 seconds When picked up you have the option to take t...

Page 93: ...hese calls Other calls can be made over VoIP by dialing hunt group 88 first confirm VoIP lines are active in this hunt group Dialing 88 at internal dialtone tells TalkSwitch to hunt all VoIP lines for...

Page 94: ...hone s touchtone keypad to dial 0 You may then continue the call on the parallel connected phone Transferring calls on parallel connected phones Calls answered on a parallel connected phone can be tra...

Page 95: ...ystem features without first pressing flash To have your modem access a specific line using a Hunt Group Change your modem s Dial Properties to include the intended Hunt Group 81 88 or 9 followed by t...

Page 96: ...local or remote extension ring group or voice mailbox This feature also applies to VoIP Extensions 250 299 Transferring calls Calls can be placed on hold at a Remote Extension by dialing anytime durin...

Page 97: ...hoice of accepting the forwarded call by pressing on your telephone keypad or re routing the call to its call screening Call Cascade options by pressing or hanging up When either screening option is u...

Page 98: ...port the ability to place calls on hold or transfer calls when making calls to other locations since the call does not actually go through TalkSwitch Receiving calls Once the phone or gateway is regis...

Page 99: ...nswer first and then provide a fall through to voicemail See section 3 3 3 3 for an example of this configuration Callers can reach voicemail or announcements via the Auto Attendant Call Cascade or th...

Page 100: ...for them If you wish to have your name in the company directory you should always use the mailbox associated to its extension since the directory is related to the extension and its mailbox Once your...

Page 101: ...o change the recording you can do so here The dial by name directory is accessed at the Auto Attendant according to your configuration Callers are directed to enter the first 3 letters of the employee...

Page 102: ...lay its default on hold beeping tone The caller will hear silence 2 When the Auto Attendant answers a call and transfers the caller to an extension the caller will hear a pre recorded message saying O...

Page 103: ...LAN you will need to supply a music source to each TalkSwitch unit 1 8 audio splitters are available at most electronics stores 4 6 Mode Switching Options Manual Mode Switching You can use telephone k...

Page 104: ...lkSwitch s Lines When the Auto Attendant answers select a Hunt Group 81 88 or 9 or Same Line Connect 80 You will then be asked to supply your Account password to receive dial tone If you are using Sam...

Page 105: ...ridge Local Extensions Remote Extensions and Extension Ring Groups Voicemail Configuration settings Using Call Back involves 3 easy steps 1 You call your TalkSwitch telephone number to activate Call B...

Page 106: ...g the Call Back There are two ways to accept a Call Back from TalkSwitch 1 Call Back is normally accepted by answering the call and pressing then if required entering your password This option is used...

Page 107: ...t from the Help menu in the configuration software Write down the software and firmware version numbers and then go to the Centrepoint Technologies website at www talkswitch com support You will find...

Page 108: ...ill not operate properly if they are networked together with mismatched firmware versions To confirm all units are properly loaded you can select View Details on the About TalkSwitch page in the confi...

Page 109: ...101 4 0 Using TalkSwitch...

Page 110: ...with Telephone Company Calling Services Appendix C Quick Commands and DTMF Functions Appendix D Safety Precautions and Regulatory Information Appendix E TalkSwitch One Year Warranty Appendix F Return...

Page 111: ......

Page 112: ...ase have the following information available when you call a Your e mail address and telephone number b The serial number located on the bottom of TalkSwitch c Your date of purchase d The number of te...

Page 113: ...irmware version Diagnostic codes for the lights flashing on the front panel of TalkSwitch All line lights flashing simultaneously The Unit ID of this TalkSwitch is in con flict with another TalkSwitch...

Page 114: ...rebooting TalkSwitch turn the power off and then back on Then select Retrieve settings under the File menu in the configuration software This will often correct any miscommunication that may have occu...

Page 115: ...Playback volume setting located in the Audio Controls tab in the Options folder of the configuration software The quality of the microphone in the telephone handset that you are using to record your A...

Page 116: ...MUSIC jack on TalkSwitch There is a problem with the music source Check all connections and power Problem Callers hear only silence when put on hold at an extension You have enabled the Music on Hold...

Page 117: ...r answering machine extension from the list of extensions to ring on an incoming call Problem Incoming faxes are not automatically detected and routed to the fax machine On the Auto Attendant tab of t...

Page 118: ...tworking number For more information about changing your Modem s properties see section 3 2 9 External modem telephone line access Problem One of the Local Extensions telephones does not ring Some tel...

Page 119: ...hts on one or more units are flashing then there is a conflict with the Unit ID numbers assigned to each TalkSwitch unit Connect a phone to each TalkSwitch unit and lift the handset It will tell you i...

Page 120: ...iguration software You may need to boost the Line gain levels on one or more lines to compensate for high loss lines Take note that if these controls are set improperly and your lines are problematic...

Page 121: ...mized Ringing TalkSwitch can detect Distinctive Ring telephone numbers and use them to route incoming calls automatically TalkSwitch gives you the ability to use two Distinctive Ring telephone numbers...

Page 122: ...that you can set There are two types of hunting Sequential and Circular Sequential hunting starts at the number dialed and ends in the last number in the assigned group Circular hunting hunts all the...

Page 123: ...ngle and Double Flash do TalkSwitch and the above mentioned systems services use Flash to activate their calling features TalkSwitch therefore needs a way to tell which or whose features you want to a...

Page 124: ...ase Auto Attendant messages x 1 to 9 5x Playback Auto Attendant messages x 1 to 9 61 64 Record Auto Call Back Announced Messages 1 4 65 Record Prompted Call Back Announced Message 061 064 Erase Call B...

Page 125: ...ed mainly when an extension has Direct Line Access enabled Dials into a local ext voice mailbox Dials into a remote ext voice mailbox Dials into a general ext voice mailbox Internal voicemail retrieva...

Page 126: ...place a call on hold then assign a parking space 500 509 To pick up a parked call Press flash to put the first caller on hold dial another extension or external number then press flash 6 User will hea...

Page 127: ...ials Extension Ring Groups 10 in total for the entire system Mapped to Local Extensions s with specific fall through options User Defined An Extension Ring Group Auto Attendant Voice mailbox Announcem...

Page 128: ...se let the system warm up at room temperature for at least 2 hours before plugging it in to a power outlet 4 Moisture Do not place TalkSwitch in a high humidity environment 5 Heat Never place TalkSwit...

Page 129: ...rates uses and can radiate radio frequency energy and if not installed and used in accordance with these instructions may cause harmful interference to radio communications However there is no guarant...

Page 130: ...to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pip...

Page 131: ...ection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities equipment operation or p...

Page 132: ...old by the original end user purchaser or to any product with an altered or defaced serial number Incidental and consequential damages caused by malfunction defect or otherwise and with respect to bre...

Page 133: ...nty service you must retain proof of purchase and contact your reseller for warranty details If you fail to provide proof of purchase your reseller and Centrepoint Technologies will not be able to pro...

Page 134: ...WRA number obtained from Centrepoint Technologies or your reseller 5 Ship the product prepaid to your reseller In the case of the product being purchased from Centrepoint Technologies send the unit i...

Page 135: ...and a written explanation of the reason for the return this will allow us to expedite your refund 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include...

Page 136: ...RJ 11 2 pin Interface impedance 600 ohms Dial tone level 2 4 dBm Signaling type DTMF only Flash hook supported Yes C C O O I In nt te er rf fa ac ce e Interface impedance configurable 900 ohms 2uF 90...

Page 137: ...jack mono Power source AC wall adapter 120VAC 60Hz 16VAC 1 5 amp Power switch Push Button DTMF detectors 12 3dBm to 30dBm Dial tone generators 12 Ring detectors 4 Power failure pass through Extension...

Page 138: ...1 of their respective units In the event of a power return all TalkSwitch features and capabilities will be re established M Mo od de e S Sc ch he ed du ul li in ng g a an nd d P Po ow we er r I In nt...

Page 139: ...A self recorded message that greets and directs callers to select an extension number based on information provided in the message Auto Call Back Allows you to activate Call Back by dialing one of Tal...

Page 140: ...systems that enable a computer to act as a call center accepting incoming calls and routing them to the appropriate device or person Today s CTI systems like TalkSwitch are quite sophisticated and can...

Page 141: ...ssigns a specific frequency or tone to each key so that it can easily be identified by a microprocessor Extension Local A Local Extension is any telephone or analog device answering machine fax etc th...

Page 142: ...ach tele phone unit Users can gain direct access to telephone lines etc by pressing a key or button on their telephone LED Light Emitting Diode An electronic device that lights up when electricity is...

Page 143: ...e telephonic devices such as telephones fax machines and modems It supports 2 conductors RJ 14 Registered Jacks 14 is a technical term for a telephone jack that looks similar to the standard RJ 11 How...

Page 144: ...e Keypad The collection of push buttons on a touchtone telephone Telephone Wall Jack A wall outlet for a standard telephone jack Terminal Adapter A device that allows analog devices to be used on ISDN...

Page 145: ......

Page 146: ...all Forwarding 87 Call Handling 19 43 Call Hold and Flash 116 Call Park 82 Call Pick Up Call Grab 81 Call Queue 83 Call Waiting 27 115 137 Caller ID Call Display 27 137 115 Caller in queue reminder 71...

Page 147: ...20 68 PA 3 Parallel phone 86 Park Orbit 82 Password on Call Back 63 66 PBX 71 141 PBX extension length 71 Personal options 93 Placing calls on Hold 81 Placing Intercom calls 80 Play Auto Attendant 51...

Page 148: ...e Analog Telephone 5 Unscreened Transfer 82 USB 4 6 106 Use Same Line Connect 35 View Auto Attendant Memory Usage 50 Voice mailboxes 91 Voicemail Call Answer 115 Voicemail Manager 18 Warranty 127 Warr...

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