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T A L K S W I T C H S T A R T G U I D E
Connecting to a PA system (optional)
You can connect the TalkSwitch unit to a PA amplifier. A user can then dial
*0
to
make an overhead page. The PA jack can also be used for voicemail screening. The
TalkSwitch unit will play the call through the PA jack if a caller or user accesses a
voice mailbox.
Connect a 1/8" (3.5 mm) mono phono connector cable from the PA jack of the
TalkSwitch unit to the amplifier.
If your system has multiple TalkSwitch units, you will need to connect the PA jack
of each unit to the amplifier.
For complete details on configuring the PA jack, refer to
PA Output
in Chapter 2 of
the
TalkSwitch User Guide
.
STEP 9 — AUTO ATTENDANT AND VOICEMAIL GREETINGS
If you set up an auto attendant, as described in
Step 5 — Configure an auto
attendant
on page 7, you should record or load a greeting now.
If your system has multiple TalkSwitch units, the greeting will be automatically
copied to each unit.
What should an auto attendant say?
The auto attendant greeting should greet the caller and identify your company. It
should then explain the options you set up in Step 4. For example, if you set up
the auto attendant shown on the following page, the greeting could say:
“Welcome to ABC Company. If you know your party’s three-digit extension, please
dial it now. To reach the receptionist, dial 0 or stay on the line.”
Sample auto attendant greeting
The following sample auto attendant greeting is in C:\Program
Files\TalkSwitch\TalkSwitch Configuration 6.12\Greetings\Auto Attendant
Sample.wav.
“Welcome. If you know the three-digit extension of the person you wish to reach,
please dial it now. Otherwise press ‘0’ to reach the next available representative.
Thank you.”
