Talkswitch TS-350i, User Manual

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E T A L K S W I T C H U S E R G U I D E TALKSWITCH TS 350i TELEPHONE CT TS005 013602...

Page 2: ...ritten permissionis prohibited except as allowed under the copyright laws Information in this guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch...

Page 3: ...Dial Pad and Softkeys 8 Setting a Hunt Group as an Access Code Prefix 8 Configuration Overview 9 Network Configuration 9 Network Mode 9 IP Address 10 Subnet Mask 10 Default Gateway 10 Primary DNS Add...

Page 4: ...24 Key Tone 25 Language 25 Auto Answer 25 Call Preferences 25 Do Not Disturb 25 Call Waiting 26 Call Waiting Tone 26 Call Hold Ringback 26 Message Waiting Tone 27 Auto Answer 27 Anonymous Call Block...

Page 5: ...a web browser 50 Downloading the phone book to a file on a PC using a web browser 50 Multicast paging 51 Paging Prefix 51 Priority Paging Group 51 General Paging Group 51 Programmable Keys 52 Call Lo...

Page 6: ...r Updates 66 Internet Update 67 After the Update 67 Using the TalkSwitch IP Phone Update Utility 67 TROUBLESHOOTING 68 Information 68 Troubleshooting Guide 69 APPENDIX A SPECIFICATIONS TS 350i 70 Hard...

Page 7: ...ercom paging Built in two port 10 100 Ethernet switch Lets you share a connection with your computer Inline PoE support eliminates the need for power adapters REQUIREMENTS SIP based phone system such...

Page 8: ...ogrammable DND Do Not Disturb Use to toggle on off the DND feature of the phone system Headset Toggles the headset on and off hook Volume control Use to adjust ring headset handset and speaker volume...

Page 9: ...ttom line shows choices associated with the three context sensitive softkeys located just below the LCD Below is a list of icons and their meaning LAN or Network connection icon indicates the status o...

Page 10: ...port the IP Phone derives power from the port If the LAN port does not support PoE use the AC DC adapter sold seperately The handset connects to the base with the coiled handset cord Figure 2 IP Phone...

Page 11: ...the tabs on the stand with the notches in the base of the phone 3 Push the stand upward in the slot as far as it can go until properly attached 55 angle 30 angle Figure 3 Installing the Foot Stand 4 H...

Page 12: ...crews not included leaving about 2 5 mm 1 8 exposed Attach all wiring to the phone Slide the phone over the screws and ensure the phone is secure Note it may be necessary to remove the phone and tight...

Page 13: ...rnal use please perform the following steps 1 Preconfigure the extension in the TalkSwitch management software and include the MAC address of the phone 2 Before or after deploying the phone power up t...

Page 14: ...or special characters To enter characters with the dial pad use the digit with the desired character Press the same digit repeatedly until the desired character appears in the LCD After entering a cha...

Page 15: ...ameters for the phone Network Mode The phone is capable of obtaining all of its IP configuration data from a DHCP server When a DHCP server is not available static address parameters can be used Selec...

Page 16: ...n To enter the Subnet Mask Press the button then select 1 Network Configuration then 3 Subnet Input the Subnet Mask using the dial pad and press the OK softkey to save the changes Default Gateway Sele...

Page 17: ...with the assigned ID are accepted and all SIP and voice frames sent by the TS 350i include the VLAN ID assigned to the LAN port TalkSwitch phone systems do not support VLAN tagging so this should not...

Page 18: ...he phone will use only standard Ethernet frames To assign the VLAN Priority for the PC port Press the button then select 1 Network Configuration then 8 VLAN Select 3 VLAN Priority PC Input the VLAN Pr...

Page 19: ...ocol to determine if VLANs are to be used and the associated VLAN ID The CDP selection displays only if function_cdp is enabled in the configuration file As a default the CDP parameter is disabled sin...

Page 20: ...rs Assign parameters in this section for each SIP line SIP Server Address The SIP Server Address is the IP address or FQDN of the SIP server or PBX Different SIP servers can be defined for each line T...

Page 21: ...hen 1 Line Configuration Enter the line button number or move the cursor using the Down softkey and press the Select softkey to select a line Select 3 Display Name Input the Display Name using the dia...

Page 22: ...P server using the dial pad and press the OK softkey to save your entry Authentication Password Authentication of the line with the SIP call server requires an Authentication Password in conjunction w...

Page 23: ...o the associated phone In addition the status of an active or held private line call displays only at the associated phone Only the active user may transfer or conference calls on a private line A BLA...

Page 24: ...be defined so that the phone sends all SIP requests to the proxy instead of the SIP server configured in the section SIP Server Address on page 14 The address can be an IP address or FQDN To assign an...

Page 25: ...ion Backup Proxy Address on page 19 To assign the Backup Proxy Port Press the button then select 2 SIP Configuration then 5 Backup Proxy Port Input the Backup Proxy Port using the dial pad and press t...

Page 26: ...by the server To enable Proxy Registration Press the button then select 2 SIP Configuration then 8 Proxy Registration To enable registration press the Yes softkey To disable SIP registration press the...

Page 27: ...ne To assign the Domain Press the button then select 2 SIP Configuration then 11 Domain Input the Domain name using the dial pad and press the OK softkey to save your entry STUN Server When the phone...

Page 28: ...nes and a no ring Disable Ringer option for incoming call notification There is also the option to assign each phone book record one of the ring tones for inbound calls The Default Ring Tone is used w...

Page 29: ...hen the audible ring tone is played for incoming calls by up to 10 seconds To configure the Delayed Ring option Press the button then select 3 Phone Settings then 2 Ring Settings Move the cursor to Li...

Page 30: ...ridden by the TalkSwitch settings when a configuration file is dowloaded to the phone if the key was not configured by the administrator as User Defined Time Configuration Within the Time Configuratio...

Page 31: ...tton then select 4 Call Preferences then 6 Auto Answer Press the On softkey to enable Auto Answer or press the Off softkey to disable Auto Answer To configure another parameter press the Back softkey...

Page 32: ...ack softkey or the button to exit the menu Call Waiting Tone While in a call the phone can provide a tone over the existing conversation to indicate a call waiting To receive the tone Call Waiting mus...

Page 33: ...n to exit the menu Anonymous Call Block The TS 350i phone can block incoming calls with an anonymous caller ID To enable disable Anonymous Call Blocking Press the button then select 4 Call Preferences...

Page 34: ...2222 Ottawa 3 Samantha Davies 8883331234 4 Scott Duff 8004441111 sduff abccompany com Important The file must be saved in csv format The phone number field cannot contain spaces dashes decimals or oth...

Page 35: ...t to the Phone Book and returns to the Phone Book list Editing a Contact If logged in via the web interface then click the Modify button next to the contact you wish to edit then change the informatio...

Page 36: ...e additional softkey options Press the Delete softkey Confirm by selecting the Yes softkey Caution this action deletes the record from the Phone Book Deleting All Records To delete all Phone Book reco...

Page 37: ...Press the button then select 5 Directory then 1 Phone Book Select a contact to dial using the Down softkey or search using the Find softkey Press the More softkey to scroll to the additional softkey...

Page 38: ...is dialed exactly as shown To dial from a log While viewing an entry press the More softkey then press the Dial softkey To edit an entry before placing a call While viewing an entry press the More sof...

Page 39: ...hese include Network settings SIP setting and Flexible key assignments To lock portions of the configuration Press the button then select 7 Lock Unlock Config Enter a password then press OK Confirm th...

Page 40: ...eters Press the button to exit the menu REBOOT After changing certain parameters the phone will require a reboot to utilize the settings These settings include the following Network Configuration sett...

Page 41: ...itch phone system or other system which automatically provides the configuration for the phone then many key parameters should not be changed as they will revert to their preconfigured settings after...

Page 42: ...ap page is divided into 2 sections the left hand navigation menu and page content on the right side for the various sections Select the desired page from either the navigation menu or the site map For...

Page 43: ...p of the VoIP Configuration page is a table indicating the SIP lines available Selecting a line from the list will display the characteristics assigned for the line If the phone is provisioned with a...

Page 44: ...0 no delay to 10 seconds Auto Answer If enabled the phone will automatically enter speakerphone mode for incoming calls on this line Registration Status Shows the registration status of the phone Refr...

Page 45: ...imer This timer sets the SIP options interval STUN Server Address If required enter a STUN server IP address or FQDN MWI Usage Enable for indication of new messages for the registered voicemail system...

Page 46: ...n be altered according to the user s requirements Call Preferences Anonymous Call Block When enabled the phone blocks incoming calls with an anonymous Caller ID Call Waiting Function When enabled the...

Page 47: ...cess is enabled for the extension then leave blank Call Forwarding is not supported directly by the TalkSwitch phone Call forwarding is configured in the TalkSwitch system for busy no answer and DND c...

Page 48: ...ed digits TRNC Defines the number of digits to delete truncate from the number dialed Pre Defines the digits to insert in front of the number including if truncated Post Defines the digits to insert a...

Page 49: ...seven digit local number prefixed by an 8 two digit number preceded by star a ten digit long distance number prefixed by 91 or an international number starting with 9011 is dialed 2nd Dial Tone Custo...

Page 50: ...hin the string individual numbers are entered separated by a In addition to dial pad digits special characters may be entered as follows x matches any single digit 0 to 9 T inserts a timed pause for a...

Page 51: ...ocessed Complex Dial Plan Customer requirement Process the call after the local Operator at 0 long distance Operator at 00 a four digit local extension number starting with 3 4 or 5 a seven digit loca...

Page 52: ...for the TS 350i phone In addition it is possible to change the Web Manager password from this page To change the phone name Enter the desired name When complete press the Save button To change the pa...

Page 53: ...nfigure the payload type for DTMF signals according to RFC 2833 Do not change this value if you do not understand the settings DTMF Duration Configure the duration of DTMF signals sent from the phone...

Page 54: ...e Display DTMF If disabled digits entered after a call is placed will not appear This is useful for security purposes where a PIN code or Access Code is required to gain access to external lines or fe...

Page 55: ...field For example you might enter company names or e mail addresses if desired When complete select the Save button to store the record To modify an entry Select Modify for the desired record and ente...

Page 56: ...e 1 will be stored as speed dial 01 The number of entries cannot exceed 80 An optional header can be included at the beginning of the csv file as shown above It is not required Downloading the phone b...

Page 57: ...in use the user will see softkey options to accept or reject the page Paging Prefix Enter the prefix that will be sent from the phone when initiating a group page Priority Paging Group A priority pag...

Page 58: ...one or web interface and will not be overwritten when a configuration file is loaded onto the phone via the TalkSwitch system To change key functions Select the function from the drop down menu next t...

Page 59: ...ook To add a number from the Call Log to the Phone Book list Select the Add button If an Access Code Prefix such as a Hunt Group has been programmed into the phone then it will be inserted when an out...

Page 60: ...ntenance of the time and date on the phone If provisioned by TalkSwitch nothing needs to be changed on this page Configurable Parameters SNTP Server Address Enter the URL or IP address of the SNTP ser...

Page 61: ...shown on the LCD of the phone DST Configuration If DST is enabled then rules for when it is engaged and disengaged need to be configured DST can be configured to start and end on specific dates or swi...

Page 62: ...e the results of the most recent download attempt are displayed at the top In addition the following parameters can be modified TFTP HTTPS Select the protocol that will be used to connect to the serve...

Page 63: ...s not available in the phone memory paste the Root CA in this area of web page File to Upgrade Select the S W checkbox if the phone should check for new firmware files on bootup Select the Configurati...

Page 64: ...N voice ports use separate VLAN tags With a VLAN ID assigned only frames with the ID are accepted and frames sent from the phone include the LAN port ID and priority In addition the PC LAN ports and t...

Page 65: ...nfiguration Select the Load button Note All settings will be lost The phone will load the default configuration and automatically reboot REBOOT To reboot the phone Select the Reboot button The phone w...

Page 66: ...hook This is similar to a mobile phone The phone supports a technique called store and forward dialing After you dial a digit the IP phone waits about 5 seconds for additional digits If you do not di...

Page 67: ...ctive call Press the button or the Transfer softkey The active call status changes to hold and you receive dial tone to dial an alternate extension number Dial the extension or phone number or press a...

Page 68: ...e line button flashes and a beep tone is played to you over the active conversation to indicate the new call In addition the LCD displays the incoming Caller ID so you know who is calling before decid...

Page 69: ...ated the phone will not notify you of an incoming call thus allowing you to work without interruptions from incoming calls Calls will be routed according to the settings programmed for your extension...

Page 70: ...associated with the extension you wish to call For privacy lift the handset or press the button To blind transfer a call Press the flexible key associated with the extension The phone will transfer t...

Page 71: ...he call on hold Answer queued call Press the flashing key associated with the call in the queue Otherwise dial 7 to retrieve the next caller in your queue Answer TalkSwitch call waiting Press the Answ...

Page 72: ...de to last call At dial tone dial 88 When prompted enter Account code CDR logging must be active VOICEMAIL Access Mailbox Locally Press the Vmail softkey Access Mailbox Remotely Press mailbox number C...

Page 73: ...on Press 3 for Phone Settings then select 7 Firmware Update Press 2 to access the TFTP Server Address Enter the IP address that was previously entered to point the phone back to your TalkSwitch phone...

Page 74: ...ess and subnet mask server IP addresses SIP servers TFTP server and SNTP server results of the last file download attempt boot version and hardware and firmware version This information may be useful...

Page 75: ...having the DHCP server assign an IP address No audio during a call If the phone is outside the LAN where the phone system resides then ensure the proper ports are open on the firewall to ensure calls...

Page 76: ...er LED Indicators Message Indicator Speakerphone Mute DND Headset Red LEDs 6 Programmable Buttons with Multi colored LEDs LCD 140 x 48 dot graphic Physical Size H x W x D 20 8 x 22 3 x 10 5 cm 8 1 x 9...

Page 77: ...ecial character mode for enterning non numeric characters The table below covers all possible character options Digit DIal Pad Mode Upper Case A Lower Case a Symbols 1 2 A B C a b c 3 D E F d e f _ 4...

Page 78: ...that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off a...

Page 79: ...with IEC for Electrical Equipment IECEE Safety of Information Technology Equipment CAN CSA C22 2 No 60950 1 UL 60950 1 E 911 AND USE OF THE TS 350i WITH MULTI LINE TELEPHONE SYSTEMS Please note the us...

Page 80: ...IR SERVICES Should the set fail during the warranty period In the United States and Canada please call 1 866 393 9960 for further information Outside North America contact your sales representative fo...