Talkswitch TS-350i, Manual

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E TA L KSW I TCH D O CUM E NTAT I O N ADDING IP PHONES TO TALKSWITCH RELEASE 6 50 CT TS005 008104...

Page 2: ...t prior written permission is prohibited except as allowed under the copyright laws Information in this guide is subject to change without notice and does not represent any commitment on the part of T...

Page 3: ...TS 9133i TS 9143i and TS 480i IP phones 12 Connecting the TS 9112i TS 9133i TS 9143i and TS 480i IP phones to the network 12 Adding the extension to the TalkSwitch system 13 IP extension details area...

Page 4: ...system configuration 32 IP extension details area 33 Configuring the system for external IP extensions 33 Configuring the router 34 Configuring the router manually 35 Connecting the Grandstream phone...

Page 5: ...30 IP 501 IP 550 IP 601 and IP 650 Grandstream GXP2000 and GXP2020 Counterpath eyeBeam softphone Visit http global talkswitch com for information on which models are available in your region and usefu...

Page 6: ...router configuration is required A router is a gateway between the local area network and the Internet Most routers have a firewall to block unwanted data from the Internet For voice data to reach the...

Page 7: ...router s user name and password The browser shows a setup screen c Navigate to the screen used to set up port forwarding See your router documentation d Set up port forwarding using the information f...

Page 8: ...ard voice traffic to the TalkSwitch system by default If required you can map different ports In this case enter the first port in the Starting RTP port box of the VoIP Settings window 4 Map port 69 T...

Page 9: ...the optional power adapter or an 802 3af Power Over Ethernet POE source If the phone is connected to the same network as the TalkSwitch system and an extension has been configured with the phone s MA...

Page 10: ...n select the model 9 Enter the MAC address of the phone You can select the Phone MAC Address from a list of automatically detected phones connected to your LAN To use this method i Click the Select bu...

Page 11: ...The keys allow the user to access TalkSwitch features and to monitor and engage lines extensions and queued calls i e line appearance Note that the keys cannot be programmed if the extension has hot l...

Page 12: ...Save Template As to save the key assignments to a template file The Save Template As window appears 2 Enter the filename of the template file and then click Save Using a key assignment template 1 To d...

Page 13: ...a template for programming additional phones See Saving a key assignment template on page 8 Programming TS 550i function keys 1 Click Configure Keys This button is enabled if the IP Extension Details...

Page 14: ...ssignment template on page 8 Programming the TalkSwitch TS 350i TS 450i or TS 550i IP phone as an external IP extension If you are setting up an external IP extension you must ensure there is a commun...

Page 15: ...t successfully registered and configured perform the following steps On the phone 1 button TS 350i button TS 450i TS 550i 2 Press 6 to enter the default all settings menu 3 Press the Yes softkey to de...

Page 16: ...ter or an 802 3af Power Over Ethernet POE source TS 9133i TS 9143i or TS 480i If the phone is connected to the same network as the TalkSwitch system and an extension has been configured with the phone...

Page 17: ...ays the date time extension number and number of voicemails if any The phone is available for use but you can configure additional features with the TalkSwitch Management software Adding the extension...

Page 18: ...alkSwitch as the Phone type and then select the model 9 Enter the MAC address of the phone You can select the Phone MAC Address from a list of automatically detected phones connected to your LAN To us...

Page 19: ...9143i or TS 480i IP phone to the LAN and used it to select an extension number the IP Extension Details area for that extension will be complete If necessary perform the following steps 1 Set the Loca...

Page 20: ...il Do Not Disturb DND Park Unpark Call Pickup any or specific extension Intercom Page or Overhead Page For further details click the Help icon in the IP Extension Details area 3 Optionally you can app...

Page 21: ...ork Settings menu then press Enter or Show On the TS 9143i navigate to the Admin menu then press Enter 3 Enter the password By default this is 22222 When the TalkSwitch unit configures the phone it ch...

Page 22: ...On the TS 9143i phone 1 Press the Options key 2 Use the cursor keys to navigate to the Admin menu then press Enter 3 Enter the password By default this is 22222 When the TalkSwitch unit configures the...

Page 23: ...e office or outside the office i e as an external IP extension Before configuring a phone ensure that no handsets registered with the associated base are being used If a handset is on a call the call...

Page 24: ...tected phones connected to your LAN To use this method i Click the Select button A MAC Selection window appears and lists TalkSwitch IP phones of the selected type ii Select the MAC address of the IP...

Page 25: ...m will automatically configure each handset Programming the TalkSwitch TS 850i or TS 860i IP phone as an external IP extension If you are setting up an external IP extension you must ensure there is a...

Page 26: ...the programmable keys Click the Local Extension Fax Help icons for instructions on configuring direct line access hunt group permissions Caller ID settings VoIP only call handling and voicemail For p...

Page 27: ...is ringing and show an on hook icon when the extension is available The extension call ID is also be displayed Queue appearance Select a local extension as the resource The corresponding button or sof...

Page 28: ...phone by pressing 84 dialing the extension then pressing or the Dial key or softkey Overhead page Do not select a resource Press the button or softkey to connect to an attached external PA system Ligh...

Page 29: ...button The Add User Extension window appears 4 Set the Extension type to IP Extension 5 In a multi unit system select the TalkSwitch unit the extension will be associated with This unit will hold the...

Page 30: ...nit over the internet A VoIP enabled TalkSwitch unit is required 2 If you are setting up an external IP extension select the Time Zone of the IP phone 3 Choose File Save The system will create a confi...

Page 31: ...u are setting up external IP extensions a TalkSwitch VoIP network or a VoIP service that doesn t handle port forwarding port forwarding is required If port forwarding is required and your router suppo...

Page 32: ...rding See your router documentation 2 Map port 5060 Type UDP to the TalkSwitch unit acting as local proxy Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system If re...

Page 33: ...on of the Polycom phone with TalkSwitch On the phone 1 Press the Menu key and select Settings Advanced 2 Enter the password and then press the Enter key By default this is 456 When the TalkSwitch unit...

Page 34: ...FTP Root Downloading and extracting firmware files Firmware files for supported IP phones can be found at http global talkswitch com 1 Download the firmware file required for your phone from the URL a...

Page 35: ...ware is updated reconfigure the phone according to Programming the Polycom IP phone on page 29 Note that some errors will occur for files not found These are expected and can be ignored For more infor...

Page 36: ...3 Click the Add button The Add User Extension window appears 4 Set the Extension type to IP Extension 5 In a multi unit system select the TalkSwitch unit the extension will be associated with This uni...

Page 37: ...e the office and is connected to the TalkSwitch unit over the internet A VoIP enabled TalkSwitch unit is required 2 If you are setting up an external IP extension select the Time Zone of the IP phone...

Page 38: ...id Internet data will use the ports to go through the firewall to the TalkSwitch units If you are setting up external IP extensions a TalkSwitch VoIP network or a VoIP service that doesn t handle port...

Page 39: ...gure the router manually 1 Open the router configuration and navigate to the screen used to set up port forwarding See your router documentation 2 Map port 5060 Type UDP to the TalkSwitch unit acting...

Page 40: ...ress the round key surrounded by four arrow keys to access the menu b Select Status and press the round key again c Scroll down until you see Prog d Compare Prog to the required firmware version If th...

Page 41: ...er 2 of the TalkSwitch User Guide for instructions on configuring direct line access hunt group permissions Caller ID settings VoIP only call handling and voicemail Updating the Grandstream firmware T...

Page 42: ...the update process 1 Note the IP address that appears on the screen of the Grandstream phone 2 In a web browser enter the IP address in the Address field 3 Enter the password By default this is admin...

Page 43: ...it system select the TalkSwitch unit the extension will be associated with This unit will hold the voicemail for the extension Click Next 6 Enter the user s First Name and Last Name The names are used...

Page 44: ...eate a configuration file that the phone will download when the phone is restarted Configuring the system for external IP extensions If you are setting up an external IP extension 1 Ensure your TalkSw...

Page 45: ...uPNP is enabled The TalkSwitch system will use uPNP to automatically set up port forwarding and the Automatic uPNP Enabled link will appear No router configuration is required If port forwarding is r...

Page 46: ...red you can map a different port In this case enter the port in the SIP signalling port box of the VoIP Settings window 3 Map the following ports Type UDP to the TalkSwitch units These RTP ports forwa...

Page 47: ...the eyeBeam software The SIP Accounts window appears 2 Click the Add button The Properties of Account1 window appears 3 Enter the User Details in the Account tab a Set the Display Name to the name for...

Page 48: ...ail field c Enter voicemail number in the Number for sending calls to voicemail field 6 Click OK to save settings and close the Properties of Account1 window 7 Click Close to close the SIP Accounts wi...

Page 49: ...ongly recommend you use only the IP phones supported by TalkSwitch If you connect an unsupported IP phone select Other as the Manufacturer As TalkSwitch cannot enable features or customizations of the...