Talkswitch TS-450i, User Manual

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E T A L K S W I T C H U S E R G U I D E TALKSWITCH TS 550i TELEPHONE CT TS005 015601...

Page 2: ...slation without prior written permission is prohibited except as allowed under the copyright laws Information in this guide is subject to change without notice and does not represent any commitment on...

Page 3: ...ing Values with the Dial Pad and Softkeys 8 Setting a Hunt Group as an Access Code Prefix 8 Configuration Overview 9 Network Configuration 9 Network Mode 9 IP Address 10 Subnet Mask 10 Default Gateway...

Page 4: ...module is installed 25 Pairing a Bluetooth headset 25 Bluetooth Headset Status Indicators 26 Connecting or Disconnecting a Paired Headset 26 Deleting a Headset from the Paired List 26 Bluetooth Module...

Page 5: ...rmation 49 Phone Settings 50 Phone Settings 50 Functions 51 Ring Settings 51 User Define Rings RTTTL 51 Phone Book 52 Loading a contact list using a web browser 53 Downloading the phone book to a file...

Page 6: ...ting the Firmware 69 Checking for Updates 69 Internet Update 70 After the Update 70 Using the TalkSwitch IP Phone Update Utility 70 TROUBLESHOOTING 71 Information 71 Troubleshooting Guide 72 APPENDIX...

Page 7: ...Ethernet switch Lets you share a connection with your computer Inline PoE support eliminates the need for power adapters Optional Bluetooth module compatible with supported headset models Using two T...

Page 8: ...ess to go back to previous menus while in the configuration menus Right use to see additional menu items when appears in LCD menu Up use to view Call Log when phone is idle Down use to access Phone Bo...

Page 9: ...a PC is connected to the PC port of the IP phone Bluetooth icon indicates the optional Bluetooth module is properly installed with no headsets paired to the phone When blinking rapidly the TS 550i is...

Page 10: ...port the IP Phone derives power from the port If the LAN port does not support PoE use the AC DC adaptor sold seperately The handset connects to the base with the coiled handset cord Figure 2 IP Phone...

Page 11: ...the tabs on the stand with the notches in the base of the phone 3 Push the stand upward in the slot as far as it can go until properly attached 55 angle 30 angle Figure 3 Installing the Foot Stand 4 H...

Page 12: ...phone when mounting on a wall Remove the handset hook from the phone as shown in the figure below Reverse the hook and re install in the phone so that the hook catches the groove in the handset receiv...

Page 13: ...o methods are available for manual configuration The LCD Configuration Menu permits local configuration using the dial pad and softkeys The second method employs the TS 550i Web Manager which allows a...

Page 14: ...t of the LCD above the softkeys as for numeric for upper case characters for lower case characters and for special characters To enter characters with the dial pad use the digit with the desired chara...

Page 15: ...ameters for the phone Network Mode The phone is capable of obtaining all of its IP configuration data from a DHCP server When a DHCP server is not available static address parameters can be used Selec...

Page 16: ...n To enter the Subnet Mask Press the button then select 1 Network Configuration then 3 Subnet Input the Subnet Mask using the dial pad and press the OK softkey to save the changes Default Gateway Sele...

Page 17: ...with the assigned ID are accepted and all SIP and voice frames sent by the TS 550i include the VLAN ID assigned to the LAN port TalkSwitch phone systems do not support VLAN tagging so this should not...

Page 18: ...he phone will use only standard Ethernet frames To assign the VLAN Priority for the PC port Press the button then select 1 Network Configuration then 8 VLAN Select 3 VLAN Priority PC Input the VLAN Pr...

Page 19: ...ocol to determine if VLANs are to be used and the associated VLAN ID The CDP selection displays only if function_cdp is enabled in the configuration file As a default the CDP parameter is disabled sin...

Page 20: ...rs Assign parameters in this section for each SIP line SIP Server Address The SIP Server Address is the IP address or FQDN of the SIP server or PBX Different SIP servers can be defined for each line T...

Page 21: ...hen 1 Line Configuration Enter the line button number or move the cursor using the Down softkey and press the Select softkey to select a line Select 3 Display Name Input the Display Name using the dia...

Page 22: ...P server using the dial pad and press the OK softkey to save your entry Authentication Password Authentication of the line with the SIP call server requires an Authentication Password in conjunction w...

Page 23: ...o the associated phone In addition the status of an active or held private line call displays only at the associated phone Only the active user may transfer or conference calls on a private line A BLA...

Page 24: ...be defined so that the phone sends all SIP requests to the proxy instead of the SIP server configured in the section SIP Server Address on page 14 The address can be an IP address or FQDN To assign an...

Page 25: ...ion Backup Proxy Address on page 19 To assign the Backup Proxy Port Press the button then select 2 SIP Configuration then 5 Backup Proxy Port Input the Backup Proxy Port using the dial pad and press t...

Page 26: ...by the server To enable Proxy Registration Press the button then select 2 SIP Configuration then 8 Proxy Registration To enable registration press the Yes softkey To disable SIP registration press the...

Page 27: ...ne To assign the Domain Press the button then select 2 SIP Configuration then 11 Domain Input the Domain name using the dial pad and press the OK softkey to save your entry STUN Server When the phone...

Page 28: ...inbound calls The Default Ring Tone is used when a ring tone is Set as Default or not defined for a line or phone book record In quieter environments it might be useful to delay the ring signal on in...

Page 29: ...s in 1 second increments 0 provides no delay the ring signal is immediate Press the OK softkey to save the delayed ring setting To configure another parameter press the Back softkey to continue or pre...

Page 30: ...that supports up to 80 entries Each phone book record includes a speed dial number consisting of two 2 digits Dialing the speed dial number 00 79 then pressing the Dial softkey places a call using th...

Page 31: ...s and other wireless devices in close proximity Headsets must support Bluetooth v1 2 or higher Stereo headsets are not supported We recommend headsets with a built in volume control We recommend heads...

Page 32: ...eadset to an alternate headset the presently active headset must be disconnected deactivated prior to connecting the new headset The following procedure describes the steps required to connect or disc...

Page 33: ...f for 2 3 minutes so feature can be enabled or disabled 2 Press the button 3 Dial 3 to access 3 Phone Settings then dial 12 to access 12 Bluetooth 4 Dial 3 to access 3 Connect Mode 5 Press the On or O...

Page 34: ...e Call Waiting must also be enabled To enable disable Call Waiting Tone Press the button then select 4 Call Preferences then 3 Call Waiting Tone Press the On softkey to enable Call Waiting Tone or pre...

Page 35: ...Back softkey or the button to exit the menu Access Code Prefix The TS 550i phone can automatically prepend digits to a phone number dialed from the Missed Calls log Received Calls log or Phone Book Fo...

Page 36: ...er field cannot contain spaces dashes decimals or other characters Only use numbers If a single digit is specified under the SpeedNumber column then it will automatically be prepended with 0 Example 1...

Page 37: ...Book list Editing a Contact If logged in via the web interface then click the Modify button next to the contact you wish to edit then change the information as required and save To edit a Phone Book...

Page 38: ...s the record from the Phone Book Deleting All Records To delete all Phone Book records Press the button then select 5 Directory then 1 Phone Book Press the Right navigation button to scroll to the add...

Page 39: ...y to place the call Call Log The phone stores logs to track inbound and outbound calls There are 3 separate logs that support 100 entries each The memory for the logs is circular so if the logs are no...

Page 40: ...try To delete all entries While viewing an entry press the Right navigation button twice then press the Del All softkey Press Yes to delete the entire log or No to keep the log Saving an Entry to the...

Page 41: ...K Confirm the password then press OK Store the password somewhere for future reference Once assigned select 7 Lock Unlock Config to lock the config To unlock the config press the button then select 7...

Page 42: ...eters Press the button to exit the menu REBOOT After changing certain parameters the phone will require a reboot to utilize the settings These settings include the following Network Configuration sett...

Page 43: ...itch phone system or other system which automatically provides the configuration for the phone then many key parameters should not be changed as they will revert to their preconfigured settings after...

Page 44: ...n the following Site Map page is loaded The Site Map page is divided into 2 sections the left hand navigation menu and page content on the right side for the various sections Select the desired page f...

Page 45: ...p of the VoIP Configuration page is a table indicating the SIP lines available Selecting a line from the list will display the characteristics assigned for the line If the phone is provisioned with a...

Page 46: ...0 no delay to 10 seconds Auto Answer If enabled the phone will automatically enter speakerphone mode for incoming calls on this line Registration Status Shows the registration status of the phone Refr...

Page 47: ...that provides a location for BLF Busy Lamp Field indications for all DSS line types If enabled enter the URL of BLF server where the status information will be retrieved Options Timer This timer sets...

Page 48: ...C address of the phone LAN port Not editable Primary DNS IP address of the primary DNS server Secondary DNS IP address of an auxiliary DNS server Optional Domain Name Domain name for the LAN Optional...

Page 49: ...ong with Caller ID information to announce the new call Call Hold Ringback When enabled the phone rings if the user has taken a 2nd call then terminated the call with another caller still on hold Mess...

Page 50: ...line operation set the timer to zero 0 seconds To modify parameters on the Call Preferences screen Select the desired parameter and enter or select the new values When complete select the Save button...

Page 51: ...additional digits After the pause if no additional digits are dialed the phone places a call to the Operator In addition after the user dials any seven digits the call is processed Complex Dial Plan...

Page 52: ...lect Routing Table under the Dial Plan Type Enter the desired values into the respective boxes Select the Add Entry button To delete an entry from the Current Routing Table Select the checkbox in fron...

Page 53: ...ude TRNC Defines the number of digits to delete truncate from the number dialed Pre Defines the digits to insert in front of the number including if truncated Post Defines the digits to insert at the...

Page 54: ...prefixed by an 8 two digit number preceded by star a ten digit long distance number prefixed by 91 or an international number starting with 9011 is dialed Digit map routing entry The dial plan for thi...

Page 55: ...for the TS 550i phone In addition it is possible to change the Web Manager password from this page To change the phone name Enter the desired name When complete press the Save button To change the pas...

Page 56: ...signaling in band out of band or negotiate Do not change this value if you do not understand the settings DTMF Payload Configure the payload type for DTMF signals according to RFC 2833 Do not change...

Page 57: ...line button is pressed The call does not connect to the speakerphone or handset unless the button is pressed a second time Display DTMF If disabled digits entered after a call is placed will not appea...

Page 58: ...To add a Phone Book entry Click the Add button and enter the new values Information is purely an optional field For example you might enter company names or e mail addresses if desired When complete s...

Page 59: ...le digit is specified under the SpeedNumber column then it will automatically be pre pended with 0 Example 1 will be stored as speed dial 01 The number of entries cannot exceed 80 An optional header c...

Page 60: ...hone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the TalkSwitch system To change key functions Select the function from the drop down menu next...

Page 61: ...ook To add a number from the Call Log to the Phone Book list Select the Add button If an Access Code Prefix such as a Hunt Group has been programmed into the phone then it will be inserted when an out...

Page 62: ...ntenance of the time and date on the phone If provisioned by TalkSwitch nothing needs to be changed on this page Configurable Parameters SNTP Server Address Enter the URL or IP address of the SNTP ser...

Page 63: ...shown on the LCD of the phone DST Configuration If DST is enabled then rules for when it is engaged and disengaged need to be configured DST can be configured to start and end on specific dates or swi...

Page 64: ...e the results of the most recent download attempt are displayed at the top In addition the following parameters can be modified TFTP HTTPS Select the protocol that will be used to connect to the serve...

Page 65: ...s not available in the phone memory paste the Root CA in this area of web page File to Upgrade Select the S W checkbox if the phone should check for new firmware files on bootup Select the Configurati...

Page 66: ...N voice ports use separate VLAN tags With a VLAN ID assigned only frames with the ID are accepted and frames sent from the phone include the LAN port ID and priority In addition the PC LAN ports and t...

Page 67: ...es To set the phone to the default configuration Select the Load button Note All settings will be lost The phone will load the default configuration and automatically reboot Modifications made to the...

Page 68: ...6 2 T S 5 5 0 i U S E R G U I D E REBOOT To reboot the phone Select the Reboot button The phone will reboot...

Page 69: ...hook This is similar to a mobile phone The phone supports a technique called store and forward dialing After you dial a digit the IP phone waits about 5 seconds for additional digits If you do not dia...

Page 70: ...ctive call Press the button or the Transfer softkey The active call status changes to hold and you receive dial tone to dial an alternate extension number Dial the extension or phone number or press a...

Page 71: ...e line button flashes and a beep tone is played to you over the active conversation to indicate the new call In addition the LCD displays the incoming Caller ID so you know who is calling before decid...

Page 72: ...m incoming calls Calls will be routed according to the settings programmed for your extension or service To activate DND While the phone is idle press the button When active the button LED illuminates...

Page 73: ...associated with the extension you wish to call For privacy lift the handset or press the button To blind transfer a call Press the flexible key associated with the extension The phone will transfer t...

Page 74: ...ler on hold Press the button or press the flashing key associated with the call on hold Answer queued call Press the flashing key associated with the call in the queue Otherwise dial 7 to retrieve the...

Page 75: ...Vmail softkey or the button Access Mailbox Remotely Press mailbox number Change greeting options Dial 2 Change personal options password date stamp remote notification options Dial 3 MESSAGE PLAYBACK...

Page 76: ...3 for Phone Settings then select 7 Firmware Update Press 2 to access the TFTP Server Address Enter the IP address that was previously entered to point the phone back to your TalkSwitch phone system O...

Page 77: ...ss and subnet mask server IP addresses SIP servers TFTP server and SNTP server results of the last file download attempt boot version and hardware and firmware version This information may be useful i...

Page 78: ...having the DHCP server assign an IP address No audio during a call If the phone is outside the LAN where the phone system resides then ensure the proper ports are open on the firewall to ensure calls...

Page 79: ...er LED Indicators Message Indicator Speakerphone Mute DND Headset Red LEDs 22 Programmable Buttons with Multi colored LEDs LCD 240 x 56 dot graphic Physical Size H x W x D 20 8 x 22 3 x 10 5 cm 8 1 x...

Page 80: ...pecial character mode for enterning non numeric characters The table below covers all possible character options Digit DIal Pad Mode Upper Case A Lower Case a Symbols 1 2 A B C a b c 3 D E F d e f _ 4...

Page 81: ...that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off a...

Page 82: ...with IEC for Electrical Equipment IECEE Safety of Information Technology Equipment CAN CSA C22 2 No 60950 1 UL 60950 1 E 911 AND USE OF THE TS 550i WITH MULTI LINE TELEPHONE SYSTEMS Please note the u...

Page 83: ...ipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natura...