Troubleshooting
Testmodes and Troubleshooting
4-12
4.2.4
Failure Analysis
Are you sure the printer is the problem?
Selftest (ASCII Test) ok?
Panel function ok ?
– Buttons ok?
– Ability to enter the printer menu ?
– Check panel cable
Horizontal Sstem ok ?
– Check CR Motor
– Check horizontal belt
– whether the carriage is blocked
– firmware new?
Printout problem – Missing or
defective characters ?
– Check printhead
– Check cable
– Check connector
– Check waveform of needle
control
Paper Feed ok ?
– Check paper path
– Check tractors/friction
– Check paper guides (Tractor1)
– Check AGA
– Check function motor
No printout
Defective printout
Defective interface
– Check interface
– Check cable
– IEEE 1284 nibble
mode
– Check external box
(speed)
Wrong interface
– Check printer menu
– Check hardware
Wrong or incompatible
driver/Wrong emulation
– Check hex dump
– Analyse printout in
comparison with hex dump
– Compare ,,good“ printout with
,,bad printout if available
– Check PC environment/
used software etc.)
Interface parameters ok ?
– Check serial interface
– Check technical menu/setup
yes
no
yes
Printout from host not ok !
Use always the
newest firmware.
Connection PC – printer?
– Check Logic ground and
Frame ground
– Interface cable/Shield has
to be fixed on both ends
– IEEE 1284 cable
Summary of Contents for 2365
Page 1: ...Maintenance manual Matrix printer 2365 2380...
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Page 32: ...Mechanical Functions Functional Description 3 12 right mark mark mark...
Page 35: ...Functional Description Electronic Functions 3 15 2365 2380 Electronic groups...
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Page 134: ...Mechanical Adjustments Adjustments 6 6...
Page 136: ...Electrical Adjustments Adjustments 6 8...
Page 142: ...Housing Spare Parts and Schematics 7 2 7 1 Housing 7 1 1...
Page 144: ...Basic Printer Spare Parts and Schematics 7 4 7 2 1 Basic Printer 1 3 36...
Page 145: ...Spare Parts and Schematics Basic Printer 7 5 Basic Printer 2 3 462646...
Page 146: ...Basic Printer Spare Parts and Schematics 7 6 Basic Printer 3 3...
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Page 164: ...Option Recognition Spare Parts and Schematics 7 24 7 10 Option Recognition...
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Page 170: ...Tractor Complete Rear Tractor 2T Model 8 2 8 2 Tractor Complete 4 1...
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Page 174: ...Cutting Device Option Specifications 9 2 14 6 4 12 1 5 6 11 7 13 7 8 17 2 9 3 16 15 4...
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Page 177: ...2nd Front Tractor option 10 1 10 2nd Front Tractor option...
Page 179: ...Printer Stand Overview 11 1 11 Printer Stand 11 1 Overview...
Page 180: ...Installing the Printer Stand Printer Stand 11 2 11 2 Installing the Printer Stand 1 2 3 4...
Page 181: ...Printer Stand Installing the Printer Stand 11 3 6 8 7 5...
Page 182: ...Installing the Printer Stand Printer Stand 11 4 9 10...