User guide
Troubleshooting
111
Problems with the paper feed
The paper is not fed in
1 Check that the display shows the correct paperway, if neces-
sary select the correct paperway with the key
Park
. If you wish
to use optional paper types, make sure they are correctly in-
stalled.
2 Make sure that the paper guide is correctly adjusted at the side.
When having torn off the fanfold paper the fanfold
paper moves to the park position.
If necessary, drive the remaining paper manually to
the park position with the
key.
Paper jam
1 Open the top cover. If a paper jam should occur, then remove
the jammed paper by tearing it off at the tear off edge (the tear
off edge is located at the outfeed for the fanfold paper).
2 Press the
key to transport the paper backwards.
3 You may support the paper return feed by cautiously pulling the
paper in the correct direction.
Before you replace the fanfold paper, refer to the instructions in the
section
Loading paper
, (page 37).
You should pay special attention to the following points:
`
Insert the paper straight.
`
After inserting the paper, close the tractors.
`
Adjust the tractors, the paper should be positioned in the trac-
tors straight but without tension.
`
Adjust the printhead gap to the paper thickness (if AGA=Off).
`
Set the parameter Head-up to
On
, see section
Increasing the
printhead gap (Head up)
, (page 100).
`
Clean upper friction, see section
Cleaning the upper friction
,
(page 122).
Problem
Corrective action
Summary of Contents for 2365
Page 1: ...User guide Matrix printer 2365 2380 ...
Page 2: ......
Page 10: ......
Page 14: ...Printer at a glance User guide 4 Printer in tractor mode Tractors ...
Page 16: ......
Page 38: ......
Page 46: ......
Page 62: ......
Page 100: ...The Menu User guide 90 Menu settings example ...
Page 178: ......