Troubleshooting and technical support information
11
Troubleshooting and technical support information
Refer to this section if you are experiencing difficulties with the ISDN gateway.
Ensure that you have followed the instructions in this guide when installing and
configuring the ISDN gateway.
Calls fail to complete
If outgoing calls fail to complete, check that you have configured the ISDN gateway
and all other equipment correctly, paying particular attention to the number you are
trying to call. Remember that endpoints may be busy when you call them.
Using the event log to help solve a problem
Unless you are experiencing a problem, all event logging sources should be set to the
default, which is
Errors, warnings and information
. For more information about
configuring the event log, refer to the online help accessible from the web interface.
You can use the event log to produce debugging information to assist technical
support in solving your problem. However, we recommend that you only alter the
setting of the event log under the guidance of technical support representatives. In
particular, it is not recommended that you indiscriminately turn on event logging
sources.
