12
Getting more help
If the documentation does not answer your question or you have a problem with one
of our products:
1
Refer to the Technical FAQ and Troubleshooter sections of the web site. We
keep both sections up to date with the latest information from our technical
support team regarding the resolution of customer issues.
2
Contact your reseller. Our resellers have a wealth of experience with our
products and this is sometimes a quick way of solving a problem.
3
If your query remains unsolved, there is a web form in the Support area of the
web site that you can complete. Ensure that you provide all the details requested
by the form to assist the technical support team in resolving your problem:
the serial number and product model number (for example: ISDN GW
3241) of the unit
the software build number (to find this, in the web interface, go to
Status >
General
)
where you purchased the unit
your contact email address or telephone number
