TANDBERG D13187-03, User Manual

Page 1: ...Software version G3 D13187 03 This document is not to be reproduced in whole or in part without permission in writing from User Manual Gateway GW ...

Page 2: ...2 TANDBERG Gateway ...

Page 3: ...any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and tradenames are the property of their respective holders and are hereby acknowledged Disclaimer The information in this document is furnished for informational purposes only is subject to change without prior noti...

Page 4: ...eat Grounding or Polarization Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician Power Cord Protection Route the power ...

Page 5: ...15 Gateway start up 16 Accessing the gateway 16 Call Overview 17 Using the Gateway 17 Dial from ISDN 21 Dial from IP 24 Manage the Phone Book 29 View System Status 31 PRI Status 31 H 323 Status 33 System Information 33 Available Resources 34 Configure the Gateway 35 System Configuration 35 IP Configuration 40 H 323 Configuration 42 Dataport Configuration 45 SNMP Configuration 46 Miscellaneous Conf...

Page 6: ...6 TANDBERG Gateway H 323 Services 54 Gateway Features 57 Appendices 59 Appendix 1 Using the file system 59 Appendix 2 Declaration of Conformity 60 Appendix 3 Capacity 61 Index 62 ...

Page 7: ...t from the IP side two number 2x64k ISDN Dial out H 221 ISDN Services The TANDBERG Gateway offers a variety of ISDN dial in services Direct Inward Dialing DID The destination endpoint is determined from the dialed ISDN number Interactive Voice Response IVR The destination endpoint can be selected via touch tones Terminal Control Session 4 TCS 4 The destination endpoint can be selected by endpoint ...

Page 8: ...a presenter on one video channel and simultaneously a second video channel live presentation document camera and others Duo VideoTF support New Full ITU standard H 239 support New The Gateway allows to connect endpoints supporting Duo Video with endpoints supporting H 239 Automatic conversion Interoperability Worldwide compatibility with standards based videoconferencing systems ...

Page 9: ...as the pages that are returned by the Web server It uses Secure Socket Layer SSL as a sublayer under its regular HTTP application layering HTTPS uses port 443 instead of HTTP port 80 in its interactions with the lower layer TCP IP SSL uses a 40 bit key size for the RC4 stream encryption algorithm which is considered an adequate degree of encryption for commercial exchange Network and Features Up t...

Page 10: ... framing info Typically this may be a broken connector in the transmit TX part of the PRI cable This could also indicate weak or noisy signal in the transmit TX part of the PRI cable G r e e n L a y e r 1 O K R e d D C h a n n e l D o w n R e d L a y e r 1 R e d A l a r m Y e l l o w L a y e r 1 Y e l l o w A l a r m G r e e n L a y e r 1 O K R e d D C h a n n e l D o w n R e d L a y e r 1 R e d A...

Page 11: ...erview of the number of video calls possible to connect on different bandwidths when 2xE1 or 3xT1 PRI ISDN lines are connected In addition to the video calls telephone calls can also be made through the gateway Bandwidth Non encrypted Encrypted 128 kbps 8 8 7 0 256 kbps 8 7 6 5 384 kbps 8 4 5 5 512 kbps 7 4 5 0 768 kbps 5 0 3 8 1472 kbps 1 5 Mbps 2 8 N A 1920 kbps 2 Mbps 2 0 N A 8 8 indicates 8 vi...

Page 12: ...alled near to the equipment and shall be easily accessible Never install cables without first switching the power OFF This product complies with directives LVD 73 23 EC EMC 89 366 EEC R TTE 99 5 EEC This product complies with the standards GR 63 CORE and GR 1089 CORE and is NEBS approved by UL For NEBS compliance the product should be installed in the following manner Use the enclosed rack bracket...

Page 13: ...eway Do not place hot objects directly on top or directly beneath the gateway Use a grounded AC power outlet for the gateway You will need a CSU Channel Service Unit between your system and the PRI line from your network provider Rack Mounting optional The gateway comes with brackets for mounting in standard 19 racks 1 Disconnect the AC power cable 2 Make sure that the mounting space is according ...

Page 14: ...om your network provider LAN cable To use the gateway on IP connect a LAN cable from the LAN 1 connector on the gateway to your network The LAN 2 connector is not used and should be left open RS 232 cable To control the gateway using the dataport connect an RS 232 cable between the gateway s RS 232 connector and the COM port on a PC For further information please refer to the Dataport chapter in C...

Page 15: ...tic IP address 3b To assign an IP Subnetmask type ipaddress 1 subnetmask subnetmask 3c To assign an IP Gateway address type ipaddress 1 gateway gateway IP address 4 Restart the gateway 5 Start a WEB browser and enter the IP address of the gateway Default password TANDBERG 6 To configure the gateway for ISDN dial in enter PRI numbers and dial in number s For details see the PRI Configuration and th...

Page 16: ...hat the password is case sensitive IF YOU DO NOT KNOW THE IP ADDRESS PLEASE FOLLOW THE PROCEDURE IN INSTALLATION SYSTEM CONFIGURATION TIP THE PASSWORD CAN BE CHANGED IN SYSTEM CONFIGURATION MISC SEE ALSO THE CONFIGURE MISCELLANEOUS PARAMETERS SECTION IN CONFIGURE THE GATEWAY TIP Gateway start up To start the gateway please make sure that the power cable is connected and press the power switch butt...

Page 17: ...rview will be shown when the correct password has been entered and shows all calls currently active through the gateway Call Overview GW Calls Shows each active call through the gateway Idle No call is active Active Call A call is active Click on Active Call to see call info in details ...

Page 18: ...nnected Call is connected Establ out Gateway is calling out to destination Clear out Call is being disconnected Number ISDN or IP number ISDN Call connected is using the H 320 protocol over ISDN IP H 323 Call connected is using the H 323 protocol over IP Encryption Secure conferenceTF The gateway supports Secure Conference DES andAES The open padlock symbol indicates that the encryption is being e...

Page 19: ... the Phone Book or enter a H 323 Alias IP address and transfer the H 323 IP call to another IP endpoint If the transfer fails the call will be disconnected Status Shows current status on the PRI and IP status PRI Minimum one PRI line is synced and active Click on More to see status in detail No PRI lines are active Click on More to see status in detail IP H 323 The gateway is registered with a Gat...

Page 20: ...n using multiple gateways Resource Usage 90 Click on Usage to see resource usage in detail H 323 Busy on Load 70 Click on on Load to adjust the value ISDN Numbers Shows the available ISDN dial in numbers for IVR TCS 4 DID and Hotline H 323 Numbers Shows the available H 323 Services dial out prefixes for accessing dialing the ISDN network FOR MORE INFO ABOUT IVR HOTLINE OR DID PLEASE READ THE DIAL ...

Page 21: ...er the H 323 Alias or extention IVR is useful if you have limited PRI numbers on your PRI line Example A videoconferencing system calls into the Extention Dial In number with IVR active The gateway activates the Welcome picture and sound The videoconferencing system enters the extention H 323 Alias followed by the pound sign to indicate end of number The gateway starts to call the IP endpoint and ...

Page 22: ...the call is connected audio and video are transmitted through the gateway TANDBERG endpoints allow to store the complete dial string in the phonebook to automate dial through DID Direct Inward Dialing DID will provide you with direct ISDN numbers for your IP endpoints I e it will do a direct mapping between your ISDN number and the H 323Alias In order to use DID you will need to have assigned mult...

Page 23: ...abled Hotline number assigned is 67124050 An operator helpdesk has got the H 323 Alias extention 98660 Avideoconferencing endpoint calls ISDN number 67124050 The gateway starts to call the IP endpoint and the Call proceeding picture and sound are activated When the call is connected audio and video are transmitted through the gateway If needed the Hotline operator can use Call Transfer to transfer...

Page 24: ...ix for outgoing video calls is defined as 0 default The IP endpoint dials 067121212 to dial the ISDN number 67121212 The gateway starts to call the ISDN endpoint and the Call proceeding picture and sound are activated Audio and video are transported through the gateway when the call is connected FOR MORE DETAILS ON H 323 SERVICES SEE H 323 SERVICES UNDER CONFIGURE THE GATEWAY TIP THE BANDWIDTH USE...

Page 25: ...ample An H 323 Service prefix for outgoing video calls is defined as 0 default The user wants to dial the first ISDN number 67121212 and the second number 67121213 The user dials to 067121212 67121213 Audio and video are transported through the gateway when the call is connected NOT ALL ENDPOINTS WILL SEND OUT THE NEEDED NUMBER INCLUDING THE CHARACTERS TO MAKE OLDER TANDBERG EQUIPMENT CLASSIC SERI...

Page 26: ...the dialed number from A Service Prefix at the first Gateway The ISDN number of the second Gateway One star character The extension address E 164 alias of the endpoint to dial Example An H 323 Service prefix for outgoing video calls is defined as 0 default The second gateway has the ISDN number 67121212 The user wants to dial to an endpoint in the other network that has a E 164 alias 5012345 The u...

Page 27: ...olution solves both the firewall problem and the dial plan problem Using Expressway audio and video can traverse firewalls securely Expressway is natively supported in the TANDBERG Gateway As part of an Expressway solution a Gateway can be made accessible to e g home users and branch offices reducing the need to deploy ISDN at all locations Users on IP in home offices or branch offices can now use...

Page 28: ...nables the Gateway to register directly to a border controller through a firewall without the need for a Gatekeeper Connecting the Gateway directly to a Border Controller enables new deployment possibilities e g An organization may want to have a firewall between the Gateway and the rest of the IP video conferencing infrastructure to add another layer of security An organization may want to deploy...

Page 29: ... one IP endpoint to another and can contain up to 99 single entries They are listed alphabetically as can be seen in the figure below Add new entry To add a new entry in the Phone Book press the Add New Entry button and the Add New Entry will open as shown in the figure below Name Name of the IP endpoint Number IP number E 164 Alias of the IP endpoint Press Create New to save the entry in the phon...

Page 30: ... Add New Entry will be available Save The entry will be updated with the changes made Create New This will create a new entry instead of replacing the old one The old entry will still be stored in the Phone Book Cancel Will discard all changes and display the Edit Phone Book page Delete By selecting an existing Entry in the Phone Book and then pressing the Delete button you will delete the selecte...

Page 31: ...System Status as shown in the figure below If a site has been disconnected the cause code can be viewed by pressing the link next to the PRI channel that was disconnected See next page for a cause code example PRI Status To view status of the PRI open PRI Status as shown in the figure below ...

Page 32: ...larm or Loss of signal LOS indicates that there is no signal and thus no framing info received The same effect will be obtained by pulling out the PRI cable This may also be caused by a broken connector in the receive RX part of the cable Yellow Alarm or Remote Alarm Indicator RAI means that the gateway is receiving framing info but in this framing info the other side tells the gateway that it is ...

Page 33: ... Gatekeeper the gateway is registered to Inactive means the gateway is not registered to a gatekeeper Registering means the gateway is having problems registering with selected gatekeeper System Information To view gateway information open System Information as shown in the figure below This page provides information on installed software and hardware IT IS NOT POSSIBLE TO USE THIS IP ADDRESS TO P...

Page 34: ...34 TANDBERG Gateway System Status Available Resources To view available resources on the gateway open Available Resources as shown in the figure below ...

Page 35: ... Gateway To configure the gateway open System Configuration and Gateway Configuration Shown in the figure below is the System Configuration System Configuration PRI Configuration To configure the PRI select System Configure PRI as shown in the figure below ...

Page 36: ...information element Sending Complete Off The system will not send Sending Complete Send Own Number On The system will send its own number to the far end Off The system will not send its own number to the far end but please note that the network may still send your number to the far end PRI Trunk Grouping When Trunk Grouping is enabled PRI 2 3 and 4 will use the same number range as specified for P...

Page 37: ...print NSF Service Reserved 0 Private 1 Inwatts 2 Outwatts 3 FX 4 TieTrunk 5 Service profiles for MCI NSF Service VNET Vision 1 800 2 PRISM1 PRISMII WATS 3 900 4 DAL 5 Example Below is a list of common service profiles As these profiles may change contact your service provider to get the correct profile Service profiles forAT T NSF Service Disable 0 SDN including GSDN 1 Megacom 800 2 Megacom 3 Accu...

Page 38: ...S DEFINED AS PRI NUMBER RANGE MINUS IVR AND HOTLINE NUMBER IF USED NOTE If the PRI line has a range of numbers the start number must be entered here Please contact your IT manager to obtain these numbers It is only necessary to enter the digits indicating the range If the range is 67124000 to 67125000 then just enter 4000 Maximum amount of digits is 24 Number Range Stop Here is where the last numb...

Page 39: ...the maximum number of channels is 23 Low Channel Indicates the lowest numbered E1 T1 B channel the system is allowed to use for each PRI line when selecting channels for outgoing calls High Channel Indicates the highest numbered E1 T1 B channel the system is allowed to use for each PRI line when selecting channels for outgoing calls Search Specifies where the system will start searching for availa...

Page 40: ...use these parameters are assigned by the DHCP server Static If Static assignment is used the gateway s IP address and IP subnet mask must be specified in the IP address field IP Ethernet Speed Auto The gateway will automatically detect the speed duplex on the LAN 10Half The gateway will connect to the LAN using 10 Mbps Half Duplex 10Full The gateway will connect to the LAN using 10 Mbps Full Duple...

Page 41: ...r will provide the correct value for this field Static IP Gateway The Static IP Gateway defines the Gateway address Your LAN administrator will provide the correct value for this field NTP The NTP Service defines the address of the NTP server Your LAN administrator will provide the correct value for this field Save When ready to store the new settings press Save These settings will take effect whe...

Page 42: ...alarm on the Overview page Direct No Gatekeeper registration will be preformed hence it is not possible to dial through the Gateway The H 323 Gatekeeper Status window will show Inactive To dial out from IP to ISDN through the gateway requires the use of H 323 numbers E 164 aliases This means that the gateway must be registered to a Gatekeeper H 323 GATEKEEPER STATUS SHOWS CURRENT STATUS OF GATEKEE...

Page 43: ...s to work RSVP Off No RSVP Quality of Service is initiated for any connections Auto Resource Reservation Protocol enables the gateway to request the optimal amount of bandwidth for the duration of an IP video call QoS Mode Off No QoS is used Diffserv Diffserv QoS method is used Please see QoS Mode Configuration for details Precedence IP Precedence QoS method is used Please see QoS Mode Configurati...

Page 44: ...the higher the priority The priority ranges from 0 off 7 for each type of packets In addition to Precedence Type of Service can be used and enables the user to define what type of connection that should be chosen for the IP traffic Helps a router select a routing path when multiple paths are available Off Service not active Min Delay Will choose a route where minimum delay is prioritized Max Throu...

Page 45: ...e PC and the gateway are identically configured Configuration Baudrate Possible values are 1200 bps 2400 bps 4800 bps 9600 bps 19200 bps 38400 bps 56600 bps and 115200 bps Parity Select None Odd or Even Databits Select 7 or 8 databits Stopbits Select 1 or 2 stopbits Save Press Save to activate the new settings WHEN CONNECTING TO A PC THE CONNECTING CABLE MUST BE A STRAIGHT THROUGH RS232 CABLE THER...

Page 46: ...requests SNMP requests must have this password in order to receive a response from the SNMP agent in the gateway SNMP Trap Host 1 2 and 3 Identifies the IP address of the SNMP manager Up to three different SNMP Trap Hosts can be defined Your LAN administrator should provide the correct values for these fields System Contact Used to identify the system contact via SNMP tools such as HPOpenView or T...

Page 47: ... Name Password To change the system password of the gateway enter the new password in the New Administrator Password To delete the existing password select Delete Password Services The different IP services on the gateway Telnet Telnet Challenge HTTP HTTPS SNMP and FTP can be independently disabled to prevent access to the system In addition the SNMP Service Read Only Traps Only will make it possi...

Page 48: ...emote Management on the gateway using an illegal password The Security alert that is sent to the Management Application will contain information about the IP address and the service WEB Telnet FTP being used for the attempt If TANDBERG Management Suite is used email notifications or alarms about the attempt can be sent to specified persons Save Press Save and then the Restart ...

Page 49: ...ns Shows the currently installed Options Current Option Key Shows the current Option Key Software Option Bandwidth Option Key Enter the bandwidth option key in the Key field and press Enable Option The gateway will validate the key and if valid a restart would be requested for the new bandwidth option to take effect Install Software Release Key Enter the release key in the Key field and press Inst...

Page 50: ...eway Extension Enquire Screen Picture Downspeeding In Progress Picture Gateway Call Welcome Sound Gateway Extension Enquire Sound System Parameters Directory To add a new file press Browse to find the file and then press Upload For each of the customized files a Delete button will be added in the Type column By pressing Delete the default file will replace the custom file Pressing System Parameter...

Page 51: ...Dialing IVR Incoming calls will be prompted with the Gateway Extension Enquire Screen and Sound except those specified under Hotline and Direct Inwards Dialing The Gateway will wait for DTMF input touch tones that specifies the address of the outgoing call IVR TCS 4 Incoming calls will be prompted with the Gateway Extension Enquire Screen and Sound except those specified under Hotline and Direct I...

Page 52: ...ls can be disabled Hotline ISDN Number All incoming calls received on this number will be forwarded to the IP endpoint specified in H 323 E 164 Alias field H 323 E 164 Alias All incoming calls received to the Hotline ISDN number will be forwarded to this H 323 Alias Max Bandwidth The call rate for incoming calls will automatically be determined by the endpoint However you can use this setting to r...

Page 53: ...dial the ISDN number 67124020 Prefix E 164 When receiving an incoming call a number prefix can be added to the range of digits specified under No Significant Digits This is useful where the IP endpoints also use H 323 Prefix for placing calls on IP Example Your ISDN PRI number range is from 67124000 to 67124050 You want your IP endpoints to have the numbers H 323 Alias in the range 94000 94050 In ...

Page 54: ...re Description Used to identify the H 323 Service Service Specifies the gateway service prefix that all IP endpoints must use when dialing from IP to ISDN There can be up to 20 different H 323 Services If you have multiple gateways they should use the same Service prefixes Then it can be useful to use H 323 Load Balance to balance resource usage between the gateways IF YOU HAVE PROBLEMS DIALING A ...

Page 55: ...point ISDN Prefix Can be used as an option to pick specific carriers or outside lines and is automatically added to the ISDN number Restrict Select Restrict if the H 323 Service always should force restricted 56k ISDN calls If Restrict is not selected the gateway will dial an unrestricted call and downspeed to 56 kbps if necessary Create New When Description Service Max Rate ISDN Prefix Restrict 5...

Page 56: ...ource Usage reaches the Busy on Load limit the gateway will try to route outgoing IP H 323 calls to other gateways This is done to maintain availability for incoming ISDN calls when using multiple gateways Value can be set from 0 to 100 Press Save to activate the new settings ...

Page 57: ...elow Natural Video Allows video formats and capabilities such as interlaced video iCIF iSIF to be transmitted through the gateway When disabled no interlaced video capabilities will be transmitted Custom Video Formats Allows H 263 custom video formats and capabilities such as SIF 4SIF and VGA resolution to be transmitted through the gateway When disabled no H 263 custom video formats or capabiliti...

Page 58: ...ateway are independent of each other One endpoint might show that the call is encrypted will the other endpoint shows an unencrypted call On Encryption is required Gateway connection is only established if encryption can be established on this side Off No encryption Gateway connection will be established without any encryption on this side Auto Use encryption if available Gateway will try to estab...

Page 59: ...rent folders user a folder to be used for custom files images and audio files etc tmp not used in the Gateway Description of the different files all prm all settings in the system including directory dir prm directory entries event log logs fault situations etc sw pkg the system software user relkeys v1 storage for the last used release keys when upgrading to a newer version What can be done by us...

Page 60: ...60 TANDBERG Gateway Appendices Appendix 2 Declaration of Conformity ...

Page 61: ...s that exceeds these limits When encryption mode is set to Independent the Gateway calls may be weighted as encrypted calls even though on side of the connection might not be encrypted Example 4 Mbps version If the gateway has made 3 calls at 768 2 calls at 384 and 2 encrypted calls at 192 the calculation will be 3x124 2x92 2x120 372 184 240 796 Since 796 is less than 845 and the total bandwidth 3...

Page 62: ...odes 32 Example of Location Codes 32 Expressway 7 27 Extension Dial In 51 F File Management 50 File system 59 Firewall Traversal 7 27 Front view of gateway 10 G Gatekeeper 42 Gatekeeper IP Address 43 Gateway Call Proceeding Picture 50 Gateway Call Proceeding Sound 50 GATEWAY Capacity 11 Gateway capacity 61 Gateway capacity calculation 61 Gateway Configuration 15 Gateway Extension Enquire Screen Pi...

Page 63: ...5 RS 232 cable 14 S Secure conference 18 Send Own Number 36 Sending Complete 36 Sequence of Services 23 Services 47 Signal Busy on Load 56 Site preparations 13 SNMP 46 SNMP Agent 46 SNMP Community 46 55 57 SNMP Community Name 46 SNMP Community name 46 54 57 SNMP Configuration 46 SNMP Manager 46 SNMP Security alert 48 SNMP Trap Host 46 54 57 SNMP traps 46 Software Option 49 Software Upgrade 49 Soft...