Preventive Maintenance and Fault-finding
Page 8-4
Reference Guide: SM6610, SM6615, SM6620 and SM6625 Satellite Modulators
ST.RE.E10152.2
6. When the product exhibits a distinct change in performance.
7. If the equipment has been subject to a lightning strike or power surge.
8.3.2 Replacement
Parts
When replacement parts are required, be sure only parts specified by
TANDBERG Television Limited (or having the same characteristics as the
original part) have been used. Unauthorised substitutions may result in
fire, electric shock or other hazards.
8.3.3
Checks on Completion of Servicing
Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in a
safe operating condition. Also, performance and EMC checks may be
required.
8.4
Maintenance and Support Services
8.4.1 Introduction
TANDBERG Television is a leader in the design, integration and
implementation of digital broadcasting products and systems. It has a
large team dedicated to keeping our customers on-air 24 hours a day, 365
days a year.
With regional offices worldwide, and ultra-modern specialist service
facilities in the US, UK, Hong Kong and Australia, TANDBERG Television
covers the world. There is a customer service centre open round the clock,
every day of the year, in your time zone.
TANDBERG’s years of design and support experience enable it to offer a
range of service options that will meet your needs at a price that makes
sense.
It’s called the TANDBERG Advantage.
8.4.2 Warranty
All TANDBERG Products and Systems are designed and built to the highest
standards and are covered under a comprehensive 12 month warranty.
8.4.3
Levels of Continuing TANDBERG Television Service
Support
For stand-alone equipment, then TANDBERG Television BASIC Advantage
is the value for money choice for you.
BASIC provides you with year-by-year Service long after the warranty has
expired.
For systems support you can choose either Gold or Silver Advantage.
These packages are designed to save you costs and protect your income
through enlisting the help of TANDBERG Television support specialists.
Call TANDBERG Sales for more details.
