TANDBERG Video Portal, Administrator'S Manual

Page 1: ...ght Patents Disclaimers Safety Environmental To Get You Up and Going Using the Video Portal Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information Software version V3 D14074 03 OCTOBER 2007 VIDEO PORTAL ADMINISTRATOR GUIDE ...

Page 2: ...lation 11 Video Portal Features at a Glance 12 The Front and Rear Panels 13 Configuring Your Video Portal via the RS232 14 Configuring the IP Address via the Front Panel 15 Using the Video Portal Starting Up the Video Portal 17 An Overview of the Management Menu System 18 Service Call Details 19 Viewing the System Status H 323 Gatekeeper Status 21 Services 22 System Information 23 System Resources...

Page 3: ...s Copyright All rights reserved This document contains information that is proprietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and trade names are the ...

Page 4: ...ight Patents Disclaimers Safety Environmental To Get You Up and Going Using the Video Portal Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information Patents Disclaimers Disclaimer License Agreements and Patent Information ...

Page 5: ...proprietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged Copyright ...

Page 6: ...nce Upgrade Services Dial Plan Examples Contact Information Safety Environmental For your own protection please read the overleaf safety instructions completely before operating the equipment and keep this manual for future reference The information in this summary is intended for operators Carefully observe all warnings precautions and instructions both on the apparatus and in the operating instr...

Page 7: ...ect attached power supply cord to other products In case any parts of the product has visual damage never attempt to connect mains power or any other power source before consulting service personnel The plug connecting the power cord to the product power supply serves as the main disconnect device for this equipment The power cord must always be easily accessible Route the power cord so as to avoi...

Page 8: ... Directive bans the use of certain heavy metals and brominated flame retardants to reduce the environmental impact of WEEE which is landfilled or incinerated TANDBERG has implemented necessary process changes to comply with the European RoHS Directive 2002 95 EC and the European WEEE Directive 2002 96 EC Waste Handling In order to avoid the dissemination of hazardous substances in our environment ...

Page 9: ...arks Copyright Patents Disclaimers Safety Environmental To Get You Up and Going Using the Video Portal Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information Safety Environmental TANDBERG VIDEO PORTAL USER GUIDE ...

Page 10: ...us Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information To Get You Up and Going To get You Up and Going Before you start using the system we recommend that you take your time to read through this section of the User Guide to get you up and going This section outlines how to connect the system and the basic operating principles ...

Page 11: ...ideo Portal is accessible and that all cables can be easily connected For ventilation Leave a space of at least 10cm 4 inches behind the Video Portal s rear panel and 10cm 4 inches in front of the front panel The room in which you install the Video Portal should have an ambient temperature between 0ºC and 35ºC 32ºF and 95ºF and between 10 and 90 non condensing relative humidity Do not place heavy ...

Page 12: ...age is a flexible way to create common information formats and share both the format and the data on the World Wide Web intranets and elsewhere This functionality can be used by management systems like the TANDBERG Management Suite to control the Video Portal HTTP Web interface for system management call management such as diagnostics and software uploads HTTPS Hypertext Transfer Protocol over Sec...

Page 13: ... and Going TANDBERG VIDEO PORTAL USER GUIDE Video Portal Start up LCD panel Control buttons RS232 interface LAN interface USB interface Power On Off indicator VGA connector Power connector Power switch Connectors Switches Display and Buttons To start the Video Portal simply connect the power cable and press the power switch button at the back side to position 1 On the front panel of the system the...

Page 14: ...the RS232 To assign a static IP address type Xconf ip Assigment Static and Xconf ip address IPAddr To assign an IP Subnetmask type Xconf ip address subnetmask subnetmask To assign an IP Gateway address type Xconf ip address gateway gateway IP address Restart the Video Portal Start a WEB browser and enter the IP address of the Video Portal Default password TANDBERG Note the case sensitivity To To c...

Page 15: ...te to the IP Settings if needed Press ENTER to access the IP Settings submenu Use the UP DOWN keys to select IP Address In addition to configure the IP address you must also configure the default gateway netmask and set IP assignment to static Press ENTER again to produce the cursor Use UP DOWN keys to navigate between the digits of the number Use ENTER to enter Digit Altering Mode Use UP DOWN to ...

Page 16: ...ng the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information Using the Video Portal Using the Video Portal This section of the Video Portal User Guide shows you how to gain access to the system how to get an overview of ongoing calls the menu operating principles and how to dial from IP Examples are provided for your convenience ...

Page 17: ...word The pwrec account is active for one minute following a restart Beyond that time the system will have to be restarted to change the password Video Portal Start up Reboot the Video Portal Connect to the Video Portal via the serial interface once it has restarted Login with User Name pwrec No password is required You will be prompted for a new password Starting Up the Video Portal You may access...

Page 18: ...Status windows of the Video Portal can be accessed via the default URL http Video Portal_IP_ Address overview Service Indicates the user defined service type Duration Duration of the call in hours minutes and seconds An Overview of the Management Menu System Remote Number This is the inbound number Net Indicates the net type i e H 323 SIP or Streaming Actions Clicking on view details reveals both ...

Page 19: ...bers of the Incoming calls are the numbers of the calling party and remote numbers of the Outgoing calls are the numbers of the called party or service Clicking View details reveals the Call Details i e details belonging to the respective call leg The View Call Details tab presents information about all calls routed through the Video Portal i e inbound and outbound numbers duration of the calls an...

Page 20: ... the Video Portal Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information Viewing the System Status Viewing the System Status To view the current status of the system hover with the mouse pointer over Status to produce a drop down menu as shown here This section discusses the respective menu items ...

Page 21: ...us H 323 Gatekeeper Status shows the current status of the gatekeeper registration To view H 323 gatekeeper status as indicated in the screenshot shown here select H 323 Status item of the Status tab In case the Video Portal is in direct mode or in case the gatekeeper IP address is filled in incorrectly the Video Portal will not be registered with the gatekeeper and the Registration Status is stat...

Page 22: ... Using the Video Portal Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information TANDBERG VIDEO PORTAL USER GUIDE Viewing the System Status The default services which come standard with an Video Portal system are Direct Inwards Dialing IVR TMS Corporate Directory Video Portal Service Services ...

Page 23: ...ng Using the Video Portal Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information TANDBERG VIDEO PORTAL USER GUIDE Viewing the System Status This pane provides an overview of installed software and hardware Select System Information to access the System Information pane System Information ...

Page 24: ...ER GUIDE Viewing the System Status To view available resources of the Video Portal open System Resources of the Status tab as shown here This menu item shows the amount of active sessions i e video and audio calls on this system The system load percentage indicates the processor load These figures depend on the system s use of resources The use of Call Forwarding in dial plans reduces system load ...

Page 25: ...Video Portal Configuring the Video Portal To configure the Video Portal hover with the mouse pointer over the System configuration to produce a drop down menu The drop down menu consists of 5 items viz H 323 SIP IP SNMP and System to configure respective system parts Changing settings in the menus belonging to the IP and System items only become effective after a system reboot therefore these item...

Page 26: ... for these fields By default these fields are set to 127 0 0 1 Date and Time Settings An NTP server address can be specified here to provide the Video Portal with up to date time and date information Restart This button will restart the Video Portal Any changes made in the IP configuration of the Video Portal will take effect after the system has been restarted IP Configuration IP Ethernet Speed p...

Page 27: ...res the use of H 323 numbers E 164 aliases and service prefixes This means that the Video Portal must be registered to a gatekeeper select the H 323 menu item in the Configuration menu H 323 Configuration If the gatekeeper is configured with an alternative gatekeeper the status area may report a registration to the IP address of the alternative gatekeeper In case password is not set configured ins...

Page 28: ...nfiguring the Video Portal SIP settings Enabled Video Portal will use this proxy for call setup Select SIP to access the SIP Configuration pane Save When ready to store the new settings press Save These settings will take effect when the system has been restarted Setting Mode to Off will not hide the SIP proxy address and port settings SIP proxy address Enter the IP address of the proxy server to ...

Page 29: ...a network The Video Portal s SNMP agent responds to requests from SNMP Managers a PC program etc SNMP traps are generated by the agent to inform the manager about important events SNMP Mode The SNMP operation modus can be set to On Turns SNMP On Off Turns SNMP Off ReadOnly Do not send SNMP information to the host TrapsOnly Only send SNMP information identified as TRAPS to the host SNMP Community n...

Page 30: ...will be used to register the Video Portal with the gatekeeper in stead In case both the Authentication ID field and the System Name field are left empty the Video Portal can not be registered with the gatekeeper Services The different IP services on the Video Portal Telnet SSH HTTP and HTTPS can be disabled independently to prevent access to the system Moreover with Session Time Out a maximum logi...

Page 31: ...iewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information Maintenance Upgrade Maintenance and Upgrade The Maintenance section describes how the system software can be upgraded how new options can be made available via the installation of option keys how the system password can be changed and how the system is restarted ...

Page 32: ...are file are required However for dot release upgrades a release key won t be needed To expand software options additional option keys are required Contact your TANDBERG representative for more details System Information Software Version Shows the currently installed software version Hardware Serial Number This unique identifier number for the Video Portal must be provided when ordering software u...

Page 33: ...Upgrade Once you have entered the release key in theRelease Key field see the previous page and pressedInstall Software a new win dow will appear which enables the entry of the software package i e a pkg file to be uploaded For dot release upgrades aRelease Key won t be needed Maintenance Upgrading the System Upgrading the System After the pkg file has been selected this will be uploaded into the ...

Page 34: ...er Add Option key Enter the supplied option keys and press Add Option Password Forgot the password Use the following procedure to set a new password Reboot the Video Portal and connect to the Video Portal via the serial interface once it has restarted Login with User Name pwrec No password is required You will be prompted for a new password The pwrec account is only active for one minute following...

Page 35: ...ental To Get You Up and Going Using the Video Portal Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information Services Services On Video Portals dial plans can be configured with user defined services To configure a dial plan select the Dialplan Configuration item ...

Page 36: ...al Viewing the System Status Configuring the Video Portal Maintenance Upgrade Services Dial Plan Examples Contact Information TANDBERG VIDEO PORTAL USER GUIDE Services Service Configuration Services created with the Video Portal Service Creator See respective manual i e ivr files can be uploaded by the user About Uploading User Defined Services The Service Configuration Window ...

Page 37: ...esented in the Dialplan Configuration overview Net type Inbound call net type either H 323 SIP or All All means that independent of the net type the call is accepted on a match with the predefined Prefix and Suffix Prefix Number to which the first part of the inbound number bnr is matched The prefixis specified in the dial plan entry The prefix is stripped from the inbound number Suffix Number to ...

Page 38: ...s will be discussed in a few examples These examples are built around the DID and IVR Demo services which come with the Video Portal Service Creator Example 1 Number plan mapping Entry details Enabled Check Name H 323 H 323 Net Type H 323 Prefix 6789 Suffix Service Direct Inwards Dialing Arguments Net Type H 323 A V Mode Auto fallback to audio Prefix 5 Suffix Use Remainder Yes Allow Forwarding No ...

Page 39: ...there is a match on 67890000 and the remainder i e 9876 is discarded Note that Use Remainder is set to No DID Dial Plan Examples Example 1 Number plan mapping Entry details Enabled Check Name H 323 H 323 Net Type H 323 Prefix 6789 Suffix Service Direct Inwards Dialing Arguments Net Type H 323 A V Mode Auto fallback to audio Prefix 5 Suffix Use Remainder Yes Allow Forwarding No When dialing the num...

Page 40: ...hat directs the call to the IP endpoint indicated by the caller The caller uses telephone tones DTMF to enter the H 323 SIP alias or extension An example shall be provided An endpoint user calls a Dial Extension 1 service number The Video Portal activates the 2 Welcome picture and sound The endpoint user enters the extension 3 H 323 SIP alias followed by the pound sign to indicate end of number Th...

Page 41: ...grade Services Dial Plan Examples Contact Information TANDBERG VIDEO PORTAL USER GUIDE Contact Information Contact Information EUROPEAN HEADQUARTERS Philip Pedersens vei 20 1366 Lysaker Norway Telephone 47 67 125 125 Fax 47 67 125 234 Video 47 67 126 126 E mail tandberg tandberg com U S HEADQUARTERS 1212 Avenue of the Americas 24th Floor New York NY 10036 Telephone 1 212 692 6500 Fax 1 212 692 650...