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Web Viewer
Q.1 What does the message "Another communication is in progress" mean ?
A
If another computer is downloading data, the breaking of communication will be forbidden
and the message, "Another communication is in progress" will appear. If this message
continually appears, in the Web Viewer under "Administrator Tools"-"Main Unit Settings",
click on "Forced Cancellation of Communication" and then try communicating again.
Q.2
While downloading recorded data the following message appeared "Getting
Ready for Download" "Response Code Error". What happened ?
A
The following may have occurred.
- Someone else was downloading data.
- During the downloading, some forbidden action was taken, such as clicking the [Return] button
or closing the browser.
- In this condition, if you continue with downloading the message "Another communication is in
progress" will appear.
- If at that point, you went to "Administrator Tools"-"Main Unit Settings", and clicked on "Forced
Cancellation of Communication".
- Then while downloading recorded data "Getting ready for Download" "Response Code Error"
appears.
If that occurs, wait for one minute or so and try to download data again and communication
should work normally.
Q.3 Can the Warning Mail Transmission Test fail ?
A
The only way to know whether a warning mail transmission test has succeeded or not is
by checking to see is the mail was received or not. If the transmission failed, one of the
following may be the reason.
- In the Detailed Network Settings, the necessary gateway address settings have not been made.
- In the Detailed Network Settings, the necessary DNS settings have not been made.
- In the Detailed Network Settings, the necessary SMTP Server settings have not been made.
- In the Detailed Network Settings, make necessary POP Before SMTP settings.
- If you are using an SMTP server that requires POP before SMTP or SMTP authentication, it
is necessary to first go to the [Network Detailed Settings] window, and make all necessary
settings for "POP before SMTP Settings" and/or "SMTP Authentication Settings".
- The SMTP server will not recognize the Sender Address (May need to change Provider)
Q.4
The Web Viewer graph suddenly disappeared, what happened ?
A
In the following cases, the graph data in the Web Viewer will be reset.
- If the communication function is restarted from the TR-7W Setting Utility.
- If you have restarted the system in the Web Viewer under "Administrator Tools"-"Main Unit
Settings"-"Restarting the System".
- If the AC adaptor plug is removed.
