26
CARING FOR YOUR WATER HEATER
Service Error Code Chart (cont.)
Call for Assistance
IF YOU NEED SERVICE
1.
All questions, adjustments, repairs, and/or routine
maintenance should be directed to your installer,
plumbing contractor, or licensed service agent. If your
contacts have moved or are not available, please refer
to the telephone directory, commercial listings, or
local utility company for qualified service assistance.
2.
If your problem has not been solved to your
satisfaction, contact the Rheem National Service
Department at the following address:
Rheem
National Service Department
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-800-432-8373
When contacting the manufacturer, the
following information will be requested:
A.
Model and serial number. (See page 8 or the ratings
plate on the side of the water heater.)
B.
Address where the water heater is located.
C.
Name and address of installation contractors (page 8)
and all qualified service companies that have worked
on the water heater.
D.
Original installation date. (See page 8.)
E.
Dates any service or preventive maintenance was
performed.
F.
Details of the persisting problem.
G.
List of businesses that have tried to fix this problem,
along with dates of service.
Error Code
Possible Cause
Solution
1L
Water heater has buildup of lime deposits.
Contact a dealer or qualified service technician.
05
Air intake or vent exhaust opening may be
blocked.
Remove any blockage. (Air intake requires 12 in.
[30 cm] of clearance.)
The vent pipes on the vent termination may not
be connected properly.
Contact a dealer or qualified service technician.
11
The gas shut-off valve is not fully opened.
Check shut-off valve and open completely.
12
Gas service has been interrupted.
Contact your gas utility company.
LP gas is running low (LP models only).
Refill or replace your LP gas container.
13
If this code is still displayed after taking the
numbered steps above.
Contact a dealer or qualified service technician.
14
Water heater is overheating.
Contact a dealer or qualified service technician.
15
The heat exchanger is too hot.
Check for blockage in the vent. Contact a dealer
or qualified service technician.
31
Faulty inlet thermistor.
Contact a dealer or qualified service technician.
33
Faulty outlet thermistor.
Contact a dealer or qualified service technician.
61 or 99
Faulty blower motor.
Contact a dealer or qualified service technician.
65
Faulty water flow solenoid.
Contact a dealer or qualified service technician.
P1
Not enough water flow to operate the unit.
Increase the water flow from the fixtures.
Care Instructions