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WARRANTY
LIMITED WARRANTY
For the RHEEM®, RUUD®, Richmond®, Paloma®, and Sure Comfort® Residential Tankless Gas Water Heaters.
EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY
This Limited Warranty is the only Warranty for this unit given by the Water Heater Division of Rheem Manufacturing Company. No one is authorized to
make any other warranties on behalf of Rheem.
ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, OR FITNESS FOR A PARTICULAR
PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS, SPECIFIED PREVIOUSLY. RHEEM’S SOLE LIABILITY, WITH
RESPECT TO ANY DEFECT, SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE) ARE EXCLUDED.
Some states do not allow limitations on how long an implied warranty
lasts, or for the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
We suggest you immediately complete the information below and retain this Certificate of Limited Warranty in the event warranty service is needed.
Reasonable proof of the date of installation of your water heater may be required to establish its “in-warranty” status.
GENERAL
This Limited Warranty is only available to the original owner of the water heater at the original installation location. It is not transferable.
Rheem Manufacturing Company (Rheem) warrants this tankless gas water heater, and its component parts, to be free from defects in materials and
manufacture, under normal use and service, for the Applicable Warranty Periods. At its option, Rheem will repair or replace the defective water heater,
or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty
Periods. The replacement water heater must be manufactured by Rheem under one of the covered brand names. The replacement component part(s)
must be Rheem authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original unit’s Applicable
Warranty Periods.
Rheem strongly recommends that this tankless water heater be installed by a contractor which is licensed, state qualified and trained on Rheem's
tankless products since improper installation may invalidate warranty coverage.
EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if properly
documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.
APPLICABLE WARRANTY PERIODS:
Residential: a Single Family Dwelling
Twelve (12) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain
labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST.
Residential: a Single Family Dwelling used with Hydronic Force Air Heating
Ten (10) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain
labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that a Rheem manufactured/ Rheem approved potable
water hydronic air handler is installed with the system.
Residential: a Single Family Dwelling with recirculation, controlled loop
Twelve (12) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain
labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that the recirculation system is an on demand type system
or the pump is controlled with a temperature sensor (aquastat) and timer.
Residential: a Single Family Dwelling with recirculation, uncontrolled loop
Three (3) years from the Effective Date for the heat exchanger, three (3) years from the Effective Date for the component parts, and one (1) year for certain
labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST, if the water heater is installed in a system in which the water is
re-circulated using a continuously operating pump.
Commercial: any installation that is not a single family dwelling
Five (5) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain
labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST.
Commercial: with recirculation, controlled loop
Five (5) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain
labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that the recirculation system is an on demand type system
or the pump is controlled with a temperature sensor (aquastat) and timer.
Commercial: with recirculation, uncontrolled loop
Three (3) years from the Effective Date for the heat exchanger, three (3) years from the Effective Date for the component parts, and one (1) year for certain
labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST, if the water heater is installed in a system in which the water is
re-circulated using a continuously operating pump.
WARRANTY EXCLUSIONS
This Limited Warranty will
not
cover:
a) Service trips to your business to teach you how to install, use, or maintain this water heater or to bring the water heater installation into
compliance with local building codes and regulations or manufacture installation requirements.
b) This tankless water heater if it is installed for use in: spa or pool heating; a recreational vehicle; a boat or any other watercraft.
c) Units installed in any circulating system in which the temperature of the incoming water to the water heater is in excess of 140° f.
d) This tankless water heater if it is installed in any installation supplying radiant heat, such as in floor, baseboard, radiators, snow melt or closed
loop systems, or any system using glycol or non-potable water.
e) Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or
good plumbing and electrical trade practices.
f) Damages, malfunctions or failures resulting from improper installation or failure to operate and maintain the unit in accordance with the
manufacturer’s instructions provided including outside recommended water quality levels:
g) Performance problems caused by improper sizing of the water heater or the gas supply line, the venting connection, combustion air openings,
electric service voltage, wiring, or fusing.
h) Damages, malfunctions or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source.
i) Damages, malfunctions or failures caused by operating the water heater with any parts removed or with modified, altered, or unapproved parts
installed.
j) Damages, malfunctions or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like.
k) Heat exchanger failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere or damages, malfunctions or
failures caused by lime, mineral build-up, or scale.
l) Damages, malfunctions or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or
high limit, control.
m) Heat exchanger failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.
n) Damages, malfunctions or failures caused by subjecting the heat exchanger to pressures, or firing rates, greater than those shown on the
rating label.
o) Damages, malfunctions or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem.
p) Units installed outside the fifty states (and the District of Columbia) of the United States of America and the Dominion of Canada.
q) Units removed from the original installation location and reinstalled elsewhere.
r) Units that have had their rating labels altered, tampered with, or removed. A water heater should not be operated if the rating label is
removed.
