07/08
Trouble shooting
Care and Maintenance
Customer Support
Statement
• Keep the headset away from heat and humidity;
• Do not put the product under direct sunlight or hot areas. High
temperatures will shorten the lifespan of the headset and its battery;
• Do not try to take the product apart;
• Do not drop or knock your headset on hard surfaces;
• Do not use chemicals or detergents to clean the product;
• Do not scrape the surface with sharp objects.
For customer support and technical assistance, please email to:
support@taotronics.com
(United States);
support.uk@taotronics.com
(United Kingdom);
support.ca@taotronics.com
(Canada);
For more information, please visit
www.taotronics.com
.
Warranty
TaoTronics headsets are covered by TaoTronics parts and labor
warranty for 12 months from date of their original purchases. If the
device becomes defective, please contact TaoTronics Support to
launch warranty claim. We will instruct you on how to return the
defective unit back to us for repair and replacement.
The following are excluded from TaoTronics warranty cover:
•
Device purchased as 2nd hand, used or from unauthorized sellers
• Damage resulted from misuse and abusive action
• Damage resulted from chemical, fire, radioactive substance,
poison, liquid
• Damage resulted from natural disaster
•
Damage caused to any 3rd party / person / object and beyond
No return will be accepted without seller authorization.
We can only provide after sale services for products that are sold by
TaoTronics or TaoTronics authorized retailer and distributor. If you
have purchased your unit from a different place, please contact the
seller for return and warranty issues.
Q: My headset will not switch on.
A: Please recharge it and make sure it has enough power. Plug the
unit to a charger and see if the power button becomes solid red.
Q: Why can’t I pair this headset with other Bluetooth devices?
A: Please check the following points:
•
Make sure your Bluetooth device support A2DP profile;
•
Make sure the headset and your device are next to each other
or within 3 feet;
•
You must get the headset into pairing mode with indicator
flashing red and blue alternately;
•
Try to reboot your Bluetooth device.
Q: After connecting and pairing with my Bluetooth device, I
cannot hear any music from the headset.
A: Please check the following:
•
Your sound system is connected to the headset (If LED indicator
flashes blue once every 5 seconds then you are connected);
•
Make sure the music volume is at audible level on both your
Bluetooth device and headset;
•
Make sure your Bluetooth device is playing music.
