TROUBLESHOOTING GUIDE
1. If the information listed in the troubleshooting guide can’t solve your problem, please
email us for help.
2. Failure to keep this unit clean from mineral deposits may affect operation of this unit.
3. Customer failure to follow these instructions may void the warranty.
3
2
1. Spring
2. Rubber ring
3. Water floater
Problem
Possible Cause
Solution
Unit not plugged in.
No power from power outlet.
No water in the water
reservoir.
Ensure unit is properly
plugged in.
Try another power outlet.
Failed to turn on the unit.
Ensure the
spring is
secured properly to the tank
allowing water to pass
through to the base.
1
Adjust the water floater to
a horizontal position and
make sure it can rise up with
water .
3
Water floater get stuck.
3
Waterless indicator is
constantly on.
The unit is on but no mist
or little mist is produced
.
Tank leakage.
1
2
1
Mist height is low,
damping surrounding
desk or floor.Condensation
forms around humidifier or
on windows and walls.
Not enough water inside the
tank.
Refill and reinstall the water tank.
Adjust to larger mist output.
Remove the tank, empty the base and
place back the filled tank on the empty
base.
Put your hand towards the nozzle and
feel if there is air coming out. If yes,
clean the water scale on the atomizer
as instructed(p10).
Mist level is set too low.
The base might be overfilled.
Mineral buildup on atomizer.
Check for possible cracks in the tank.
Ask for a replacement if it is damaged.
Tighten the tank cap.
Check the tank cap for rubber ring,
contact us if any is missing
.
Ensure the spring is secured properly
to the tank allowing water to pass
through to the base.
Tank may be damaged.
Tank cap is not tightened
securely.
Rubber ring was not
installed on tank cap.
Spring get stuck.
1. Check if the room is too humid,adjust
to lower mist output.
2. Open door and windows, or change
to a larger room.
Humidifier should be placed on a hard
flat surface, 2 feet above the floor, 12
inches away from the wall. Point mist
outlet away from wall or window.
Raise the room temperature to 25°C/77°F.
Mist level is set too high for
the room size.
Air inlet is blocked.
Low indoor temperature
leads to liquefaction.
13
14
1
