Poor humidification.
Tap water may contain too
much minerals.
Replace with filtered or distilled
water or use with a TaoTronics
Demineralization Cartridge.
White dust appears / Black
coating in the base flakes off.
Unit needs to be cleaned.
Strange odor.
Water is going down to the
water reservoir.
This is normal while it is working.
Strange water noise.
Unit works long hours.
Power off and place in a
well-ventilated place for 10 minutes.
Humidifier is getting too hot.
1-1. Adjust to maximum mist output.
1-2. Close door or windows to
reduce air ventilation, or
change to a smaller room.
Humidifier should be placed on
a hard flat surface, 2 feet above
the floor, 12 inches away from
the wall.
Raise the room temperature
to 25°C/77°F.
Mist level is set too low for the
room size.
Air inlet is blocked.
Low indoor temperature
leads to liquefaction.
Clean the humidifier as instructed.
Leave the empty water tank open
in a cool place for 12 hours without
the water tank cap attached.
This product is covered with TaoTronics product and labor warranty for 12 months from the
date of its original purchase. You will be given a warranty extension of 18 months if the
product is registered on our website (www.taotronics.com).
Any defective part will be, at the discretion of
SUNVALLEYTEK INTERNATIONAL INC.
, repaired
or replaced at no charge if the appliance has not been tampered with and has been used
according to these printed directions.
PLEASE CONTACT US BEFORE RETURNING THIS PRODUCT TO THE STORE.
EMAIL TAOTRONICS CUSTOMER CARE FOR PROBLEMS AND QUESTIONS.
WE WILL RESPOND WITHIN 1 BUSINESS DAY.
WARRANTY
CONTACT / TAOTRONICS CUSTOMER CARE
Sunvalleytek USA, Inc.
Address:
46724 Lakeview Blvd, Fremont, CA 94538
E-mail:
support@taotronics.com(US)
support.ca@taotronics.com(CA)
support.uk@taotronics.com(UK)
Tel:
1-888-456-8468 (Monday-Friday: 9:00 – 17:00 PST)
Website:
www.taotronics.com
We can only provide after sales service for products that are sold by TaoTronics or TaoTronics
authorized retailers and distributors.If you have purchased your unit from a different place,
please contact your seller for return and warranty issues.
If any problems occur, please contact TaoTronics support (support@taotronics.com)
immediately to launch a warranty claim. Specify model number and your Amazon order
number. Our Consumer Service Representative will respond within 1 business day, advise you
how to correct the problem yourself, or instruct you on how to return the defective unit back
to us for repair or replacement.
15
16
