15
APPENDIX A: SERVICE INFORMATION
Repair
Service for TAPCO mixers is available at a factory-
authorized service center. Service for TAPCO mixers
living outside the United States can be obtained
through local dealers or distributors.
If your mixer needs service, follow these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-877-827-2669, 7 am to
5 pm PST, to explain the problem and obtain a
Service Request Number. Have your mixer’s serial
number ready.
You must have a Service Request Number before
you can obtain factory-authorized.
3. Keep this owner’s manual. We don’t need it to
repair the mixer.
4. Pack the mixer in its original package, including
endcaps and box. This is
VERY IMPORTANT
. When
you call for the Service Request Number, please
let Tech Support know if you need new packaging.
You can order new packaging through our parts
department.
TAPCO is not responsible for any
damage that occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
RA number, and a detailed description of the
problem, including how we can duplicate it.
6. Write the Service Request Number in
BIG PRINT
on
top of the box. Units sent to us without the Service
Request Number will be refused.
7. Tech Support will tell you where to ship the
amplifi er for repair. We suggest insurance for all
forms of cartage.
8. We’ll try to fi x the mixer within fi ve business days.
Ask Tech Support for the latest turn-around times
when you call for your Service Request Number.
The mixer must be packaged in its original
packing box, and must have the Service Request
Number on the box. Once it’s repaired, we’ll ship it
back the same way in which it was received. This
paragraph does not necessarily apply to non-
warranty repair.
Note:
You must have a sales receipt from an Authorized
TAPCO Dealer to qualify for a warranty repair.
Warranty Service
Details concerning Warranty Service are spelled
out in the Warranty section on page 23.
If you think your TAPCO mixer has a problem,
please do everything you can to confi rm it before
calling for service. Doing so might save you from
the deprivation of your mixer and the associated
suff ering.
These may sound obvious to you, but here are
some things you can check. Read on.
Troubleshooting
Bad Channel
• Is the channel GAIN turned up?
• Is the channel LEVEL turned up?
• Try the same source signal in another channel, set
up exactly like the suspect channel.
Bad Output
• IS
the
MAIN MIX
control turned up?
• If it’s a stereo pair, try switching them around. For
example, if a left output is presumed dead, switch
the left and right cords, at the mixer end. If the left
speaker is still dead, it’s not the mixer.
Noise
• Turn the channel LEVEL controls down, one
by one. If the noise disappears, it’s either that
channel or whatever is plugged into it, so unplug
whatever that is.
Power
• Our favorite question: Is the
POWER
switch on?
Ha! Fooled you. There is no POWER switch.
• Is the external power supply securely plugged into
the
POWER
connector on the back of the Mix Series
mixer?
• Is the external power supply plugged into an AC
power strip? Make sure the power to the power
strip is turned on.
• Are all the lights out in your building?
Lonely? Looking for that special someone?
Do you have a question about your TAPCO Mixer?
Please call our Technical Support chaps at
1-877-827-2669
, Monday to Friday, from 7 am to 5 pm PST.
After hours, visit www.tapcogear.com and look under
Contact Us
, or e-mail us at techmail@tapcogear.com
