Tapworks AD10, User And Installer Handbook

Page 1: ...tion and instruction handbook thoroughly to ensure maximum performance from your water softener If you should experience any difficulty with your water softener please refer to the Troubleshooting Checklist at the back of this handbook This will help to prevent unnecessary and expensive callouts For service support or technical advice please call our service desk on 01494 48 48 48 Please retain th...

Page 2: ...Connection Notes 1 Serial Number and Date Code are under the Salt Lid 2 Remove all packaging parts from inside the unit 3 If you need to remove the valve cover for ease of installation follow the instructions carefully Release the two catches either side of the valve cover and tilt top end towards you slowly taking care not to pull off the wire connections Please note that the valve cover is conne...

Page 3: ... 7108118 3 Overflow Elbow 1 1103200 4 Overflow Grommet 1 9003500 5 Hose Clips 2 900431 6 Water Hardness Test Kit 1 800005 7 Transformer 1 98124612 8 Adapter Clips 2 1205500 9 Adapter O Rings 2 900535 10 Adapter Elbows 3 4 2 7106328 11 Silicone Grease 1 n a 12 Bypass Set 1 555021 13 Inlet Outlet Hoses 2 803186 14 Hose Gaskets 2 803188 15 Filter Discs 2 803187 Part Ref Part Number ...

Page 4: ...the proposed location of the water softener we advise you ask the local water authority for advice on the replacement of lead pipework Grants may be available Homes built since 1976 will not have lead pipework ELECTRICAL REQUIREMENTS The water softener requires a 240 volt 50 Hz electrical supply taken off a power supply not a lighting circuit Power is supplied via a 24 volt 50 Hz transformer HARDW...

Page 5: ...also require a suitably sized bypass set and check valve Full flow valves are recommended Large bore flexible hoses are available from Tapworks DRAIN HOSE We recommend that the maximum length of drain line is 3 feet before entering an air gap Also any rise in height of the drain should not be above 3 feet CENTRAL HEATING SYSTEMS Central heating systems should always be treated with a proprietary c...

Page 6: ...re turning the water back on make sure the bypass is open and the inlet and outlet valves are closed This will allow water to pass directly to the household system without it diverting to the water softener The use of the plastic plumbing fittings with copper pipe may affect the electrical earthing or bonding of the copper pipe If in doubt we advise that you contact a qualified electrician for adv...

Page 7: ... outer groove of each adaptor elbow Push the adaptors into the valve inlet as far as they will go Lightly lubricate using the silicone grease provided NOTE Do not use petroleum jelly or oil based lubricants Step By Step Guide To Plumbing The Softener cont 7 Please Remember Only use Tablet or Pellet Salt in Your Softener Inlet Outlet O Ring O Ring ...

Page 8: ... the rubber grommet into the overflow socket situated 2 3 of the way up the rear of the water softener cabinet Only insert the overflow adaptor using the silicone grease provided once the grommet is secure Cut two lengths of hose as required to make the drain and overflow connections Fit one length of hose onto the overflow adaptor and one length onto the drain line adaptor Turn the drain line ada...

Page 9: ...he transformer to the valve push the female end plugs on to the male connectors as indicated below The two flat ends of the female connectors should face each other to allow for an easy connection Should the faceplate fail to display or indicate an error code please check that the connections are as per the diagram below you will need to remove the valve cover to do this Step By Step Guide To Plum...

Page 10: ...and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that time only requires the time setting to be reprogrammed c Regeneration is based on patterns established for volumes of water used giving you the maximum conservation of water and salt usage Note To alter settings during normal operation press SELE...

Page 11: ...ess the SELECT button once The display will flash and indicate present time You may use the or buttons as described above to alter the time Once the required time is displayed the time may be set by pushing the SELECT button once more SET THE WATER HARDNESS CALCULATION The display will flash 19 hardness this is a pre set factory setting Hardness varies from one location to another Use the kit prov...

Page 12: ...ory setting If you wish to change this time then proceed as follows if not press SELECT and proceed to the next section NOTE 2 00 am is chosen because any household water used during recharge will be replaced with hard water Consequently a time is required when very little if any water will be used To select a different regeneration time use the or buttons to adjust one hour at a time Once the req...

Page 13: ...r is in place and secure as salt must not be allowed to enter the brine well Do not fill salt above the overflow See Unit explosion diagram page 2 7 The whole regeneration procedure will take approximately 1 hour Once complete softened water will gradually replace the hard water in the storage tank over a period of normally 7 days However this can take longer in larger houses 8 Advise the customer...

Page 14: ...initiated at any time Simply press the TOUCH HOLD button and hold it down for approximately 3 seconds until a beep sounds Recharge will flash on the display The process will take a few minutes to begin and last approximately 1 hour It cannot be cancelled once started Use as little water as possible during this time period as hard water will bypass the water softener Once the regeneration is comple...

Page 15: ...ns are as per configuration on page 9 a Unplug transformer b Check direct connections c Replug transformer d Wait for 6 minutes If the error code is rectified the error code will not re appear NOTE Softener may regenerate immediately following a cleared error code BUILDING A HISTORY Because it has no historical data to base its logic on your water softener will regenerate quite frequently when fir...

Page 16: ...and performance of your water softener Can save you the cost and inconvenience of an unnecessary call out Can save time and money in the event of a call out USING THE DIAGNOSTIC DATA TRANSFER You Will need a portable telephone Have your softener service number to hand This is found under the salt lid Dial the Service Centre Dedicated telephone number 09068 615355 When connected the Service Centre ...

Page 17: ...et valves open open the inlet and outlet valves 3 Is the hardness setting correct 3 Reset the unit setting as per table p11 open the inlet and outlet valves Important Note If any of the above requires action add 4 litres of clean water to the salt and initiate a regenerate now PROBLEM No Water 1 Is the water mains open 1 Open water mains p5 2 Are the inlet and outlet valves open 2 Open the inlet a...

Page 18: ...er and p6 cabinet high call for service PROBLEM Water Running Down the Drain Line Constantly 1 Is the unit in regeneration mode 1 If yes wait until it finishes check p11 12 the present time and regeneration time settings and adjust if incorrect 2 Does an error code appear eg 2 Check all electrical connections p9 ERR 01 are secure Turn the power off for ten seconds and then switch back on Important...

Page 19: ...11 Water softener installed on bore hole well water or a non standard installation not covered by the instruction book may be subject to limitations on the warranty provided 12 Units installed in such a way that access for servicing is restricted General information SALT Salt is used as the regenerate cleansing agent for your water softener s resin bed The salt cabinet will need to be refilled fro...

Page 20: ...and should disappear after a short time Simply wipe away any deposit If this persists poor earthing may be allowing electrolytic corrosion Contact an electrical engineer CLEANING SINKS BATHS AND BASINS You will find that your cleaning chores are reduced as cleaning becomes a quick wipe around Occasionally spotting may result but this is easily rinsed off and nothing to worry about HOW SOFTENED IS ...